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Accu Reference Medical Lab

1.0 (1 review)
Open • 10:00 am - 6:00 pm

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Quest Diagnostics - This is the reception area with no human beings.

Quest Diagnostics

2.3(20 reviews)
3.4 mi

Even if you make an appointment there is a long wait. Seems like they don't have enough staff to be…read morehaving 3-4 patients scheduled at the same time. Poor service

Those taking drug tests, be forewarned…read more I reviewed this place a couple of weeks ago giving them a 3-star rating and I realize now it should have been 1 star and I'll tell you why. I came here to take a urine/drug test for my new job- a seamless process...or so I thought! I was supposed to start my job on 8/9 but my supervisor-to-be emailed me asking if we could postpone my start date until 8/23 indicating my drug test was taking longer then usual. Now I found it slightly odd that MY drug test could take "longer then usual" but okay. I thought nothing more of it until... Approximately 2 days ago I get an email from HR from my new job advising me the drug test was inconclusive, siting over-diluted urine. Now I found it very odd. I drink close to a gallon of water daily and have been for the past 7 years. This drug test was not my first go-around since I've taken about 4 drug tests within a 5 year period - all with no issues despite my excessive water-drinking habit. Yes it was odd but possible there was an issue. HR allowed me to take it again, so I rescheduled my drug test for the very next day. Once again, registering online through the Quest website was very easy and quick. I get to Quest and a nice lady named Kim calls me in to complete the drug test. Kim is very professional. She takes me to the restroom. She then unlocks a metal case in the restroom for me to put my pocketbook in. The first time I was there the lady that helped me told me to leave my pocketbook in the office and she locked the door so this process was different to me. After I peed in the cup, Kim immediately took my urine and poured it into 2 vials. She then told me to dispose of the rest of my urine in the toilet, flush and throw the cup out. None of that was done the first time I was there. Then, Kim took me back to the office where she put a sealed sticker onto each vial and had me initial each one. Again, none of this was done the first time. I told Kim none of that was done when I was there a couple of weeks ago. Kim seemed surprised. She said that was their strict procedure and if my initials were not on that seal, the test could not and would not go through. At this point I'm thinking someone...ahem...the employee I dealt with a couple of weeks ago must have messed up. Lastly, Kim printed a sheet of paper that had my information on it and other information pertinent to Quest. She ripped the bottom portion off and gave me the top. Again, didn't happen the first time I was there. The employee gave me the whole sheet of paper and I left. I believe Kim did everything she was supposed to do. Her patience and professionalism was most appreciated- 5 star appreciated but I can only give one star because of my first visit. I believe I will not be called back for an inconclusive test this time because it seems Kim did everything right. Not sure what happened the first time but I'm very upset to say the least. If my potential employer even suspected that I did something to tamper with my urine test, it's possible they may not have given me a second chance to take it again and I would have lost out on employment. Would I come back? Only if Quest could ensure Kim would assist me. I would not take a chance on coming back and risking employee errors at my expense.

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Accu Reference Medical Lab - laboratorytesting - Updated June 2026

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