Dr. Cordasco performed arthroscopic surgery on my right shoulder to repair a torn labrum in July of 2016. It's been well over a year and after a long regimen of PT, I still feel the same pain. I got another MRI. It showed that the posterior-superior labrum is torn. I made an appointment to go see a different Ortho since Dr. Cordasco does not accept my insurance. They requested I bring all medical records from HSS. I requested to get my medical records and was introduced to Dr. Cordasco's office manager, Donna. At first, she showed a sense of compassion, asking me to send her my current MRI results so she can show Dr. Cordasco, and perhaps he'd be willing to see me as a follow up. The cynical side of me assumed that she wanted to make sure they made no mistakes on their end, but I gave them the benefit of the doubt. The next day, Donna calls me with a different tone saying she showed Dr. Cordasco my MRI and he said for me to go see another Orthopedic physician. I asked if he said anything about the tear, seeing that he performed the surgery, she responded "no, he has no idea, you probably tore it while working out." I asked her a couple of times to confirm that she would send me ALL of my medical records, pre/post operative, and she wouldn't confirm that she would do so, hanging up abruptly with no professional closure to our call. I called back and told her I would come by to pick them up, and she responded "Sir, it takes time and we are busy with patients, I can't just have them ready for you right away." So I told her I'd stop by the following week to pick them up (I guess printing a few pages from an EMR takes a lot of time). I then became very curious to know if they billed for a full labral repair, portions of the labrum, etc, because after the surgery Dr. Cordasco told me it was worse than he thought when he got in there. I called the insurance company asking for EOB's and apparently that raised a red flag. Here's where it gets interesting. I get a call at 4:15pm later that day from Donna saying "I spoke with Dr Cordasco, and he is willing to see you, I have an appointment next Thursday (keep in mind, next Thursday was the day I told her was my appointment with the new Ortho), BUT BEFORE I GIVE YOU THE APPOINTMENT, WHO IS THIS LADY FROM THE INSURANCE COMPANY CALLING ME, WHY ARE YOU CALLING THE INSURANCE COMPANY AND ASKING QUESTIONS?" I asked why she was asking me this question. She responded by saying "because I have this lady calling me and it makes me think something strange is happening." I said, "like what." She responded, "you tell me, you're the one who called." At that point I was irate and I responded "with all due respect, its none of your concern why I called the insurance company." Despite my response, she still wanted to give me the appointment. I told her I'll only come in for my medical records. To no one's surprise, when I went to pick up my medical records, Donna happened to have left for the day on a Wednesday at 3pm. But I got my records and found the following statement on the MRI report generated at HSS prior to my surgery: "there is a separate non displaced focal posterior superior labral tear." I had the radiologist run a comparison report between both MRI's, the one done prior to surgery at HSS and the one I recently did and he stated: "the posterior superior labral tear is unchanged when compared to previous examination." The portion that is torn now that is currently causing me pain, was torn before my surgery and Dr. Cordasco did not repair it, whether he missed it or intentionally didn't repair it. I don't know the reason since his surgical report said it wasn't torn. However, it is too close of a coincidence for this portion to currently be torn, the MRI report I did at HSS prior said "there is a separate non displaced focal posterior superior labral tear" and when a comparison report was done between both MRI's, the radiologist wrote "the posterior superior labral tear is unchanged when compared to previous examination." I continue to have pain in my shoulder when I try to play sports or try to work out (with less than half the weights I was able to do prior to my injury). Now, I eventually have to do another surgery to repair it because the pain is hindering my ability to exercise and lead a healthier life. What upset me more than Dr. Cordasco not repairing it, was the way his office manager Donna treated me. I'm a healthcare professional and continually push to give the best customer/patient experience possible. I am allergic to bad customer service, and the service I received, after I was already mistreated, was abysmal. I guess these so-called professionals are able to get away with treating people like this because they are backed by a huge institution (HSS) that is well-respected and at least, up until now, one of the finest surgical institutions in my view. It is unfair and despicable, and people should not be able to get away with treating patients like this. read more