My mother received a Covid 19 test on June 30th. She was told she would receive a call in 4 days…read more I flew from Dallas, TX to see her, however, they did not provide the results when they said they would. If they were incapable of completing the test, they then should have had the courtesy to notify her that they were behind. They do not answer the phone, at all. Hopefully she will hear back soon. It's been 6 days. Please do not waste your time or money and find an alternative to this test site. Update: 7.8.20 - My mother took her test on June 30th & still does not have an update. She e-mailed them and they have yet to respond. She was told she would receive results this past Saturday. It is now Wednesday. Still, no one has had the decency or courtesy to even tell her they are behind. Please save yourself the anxiety and do not use this testing facility.

Awesome job! very professional and they took the extra steps to make sure we received information…read moretimely for a travel deadline. Awesome job !!

I drive over an hour to see Roxanne; and will continue to do so for the quality of care I receive…read more I don't feel like "just another number" there, I finally have found a provider that gives real answers and real results. The front desk receptionist Taylor, makes you feel like a life long friend. She takes the time to engage personally with you, does what ever she can to help you; and it's evident she truly cares. And then there's Kim. I LOVE this chick!! She is a great time, we always laugh and she makes you feel so comfortable when addressing your concerns. She's so relatable. Roxanne always makes you feel like her only patient of the day. She really takes the time to sit with you, listens to your concerns, answers your questions, and respects your medical decisions. I love that she doesn't push pills - she tries to go more holistic (and that's exactly what I was looking for). She truly puts you and your health first. Her recommendations have been life changing for me and my husband . I will continue to drive to see them; it's a family feel with real results. I wish I could give more than just 5 stars. Job well done, guys!

I have now received a fancy worded email claiming to be a cease and desist. All because I posted…read morereviews and made a Better Business Bureau complaint. I also want to add that I have discussed in great detail my trauma from this office in my counseling sessions. Now I am receiving no caller ID calls. Roxann would like to speak but not to address my concerns because I never made a complaint. When someone has real medical trauma it is incredibly hard to function even harder to be my own advocate. I am no longer comfortable with the office. My partner can attest to how I felt after appointments. I want to start with I think Roxann is a great provider. And it saddens me that I now have to start over because of her office staff. I have very complex medical conditions and I require close monitoring, I am not the average patient. I had a routine surgery go wrong that led to me being permanently disabled. I have extremely severe pain that limits me mentally and physically. I had major surgery on 5/27/26 I have had nothing but complications since. It has exacerbated my pain to levels where I have to heavily medicate and I've been bed bound for the most part since. I only leave my house for medical appointments. And sometimes I simply cannot get out of my bed let alone get in a car and travel 40 minutes to an appointment. This is the first office that has mistreated me leaving me feeling completely uncomfortable. I've left Roxanns office a few times crying in my car because of how the staff has treated me. I never spoke up because I have real medical trauma. I just need to get what I need from my providers and go home. I try my best to communicate how unwell I am. I never ever get my calls returned. I'm often booked out further than I should be. This office just doesn't accommodate sick patients. I don't know if I'm being discriminated against due to my disability or due to race but I have never ever dealt with this level of "patient care" in my life. I had to reschedule 2 appointments with Roxann because again I couldn't drag myself out of bed. I literally haven't showered in a week, I'm losing weight rapidly because I can't eat I'm again in extreme pain. I get maybe 2-3 hours of sleep a night. I asked to speak to an office manager because yes I had to cancel same day I left a message day before they said I didn't okay. So I called same day and finally got someone in the phone she said I would be charged $30 no show. Sydney office manager calls me to explain I signed a no show agreement which I did at the start of my care there. I was told they have no record of my call the day before okay fine. So I have to be charged $30 for canceling last minute. So tell me if I'm fine 48 hours or 24 hours before my appointment no need to call to cancel. I don't control my pain I don't control my body if I physically can't get out of bed to take the 40 minute drive to Roxann's I have to cancel. Patient care is to waive fees on chronically ill patients. Like I said I do my best to communicate. If you can get past the staff she is a wonderful provider otherwise I truly do not recommend especially if you are a chronically ill person

I came at 3:20 pm with a son with a possible ear infection. They said the doctor already left for…read morethe day and they weren't taking any patients. This is an urgent care in a vacation town. This is unprofessional. Don't bother with this urgent care.

Excellent care!! I was in Pawleys Island on vacation and was hit in the head with a kayak which…read moreleft a pretty deep wound. The entire staff, from the woman at the front desk, the nurse and Dr. Howard, all excellent! Friendly, comforting and professional!

Very courteous and helpful staff. Service was quick and I was on my way. Would recommend if you…read moreneed an urgent care

I arrive for a "scheduled" appointment at 8:15 am (appointment was for 8:30am). Checked in and was…read moreescorted back at 8;30 for blood pressure check with nurse, and she left and said Dr (nurse practitioner) would be right in. 45 min later I am still sitting waiting and no sign of "professional". I walked out and she had the gall to say she was on her way in. I explained she was too late and I would be sending them a bill for my time which is very valuable. I will never return,nor recommend them to anyone. Worse place EVER

Bizarre experience. My dad went in for flu/covid/strep tests as he had been sick for over a week…read more The Dr. was showing an extreme amount of cleavage, kept flitting her hair back, and spoke as if she were explaining life lessons to kindergardeners- that if you're retired you have plenty of time to take care of yourself, wash your linens, wash your hands, etc. Yeah....and you can still get sick, ya clown. She had him open his mouth and then didnt even look in. It was comical. Her followup phone call complete with "darling" and "hon" and all that was as unprofessional as the cleavage. Leave it at home lady... Other than that, receptionist was fine, area was clean. Nurse who cleaned ears was lovely. We were first ones there so no wait.

Just moved to the area and haven't found a doctor yet. So unfortunately had to come here. I will…read morestart by saying I think I got an unfair shake. Even though the facility is clean and the doctors were nice I still don't think I will chance coming back here again. Too many other options in the area that'll try first. My story goes . . . I showed up at 7:45 and there was already 3 people in line. Before they opened at 8am there was 4 more people behind me waiting in line. I got a faulty iPad for checkin and the receptionist forgot to take my license and insurance card. One or both caused me to lose my place in line. By the time I was called, everyone waiting when they opened including all 4 people after me AND two people who were not even in line at opening had been called. Yes there is a sign that says patience can be called out of order for visits that do not involve a doctor but at least two that came after me needed to be tested for strep & I assume that would require a doctor. So I know for sure my place in line was lost.