After numerous emails and calls and actual visits to the Little River, SC location , I was finally able to communicate with a real person (A paid security guard) and was told that their facility (a trailer) in Little River, SC, was closed till further notice, that I should travel to Murrell's Inlet for the PCR test that both me and my wife were trying to get. We did that, the test was performed and we were told we'd receive the results within 72 hours . Well, that was 6-days ago. Still no response! Can no longer leave a message as their incoming call box is full. Even if the test results were to come in now, what good are they? In fairness, we did use them before traveling for a rapid test and got our results the same day but the PCR test remains a question. The least they could have done was to put something on their website to inform individuals who they had set up appointments for, that they themselves were having virus issues with their employees and would not be seeing those people that had scheduled appointments until they trained new staff. Wish I could be more positive but here we sit not knowing if we were infected or not. We will most likely look elsewhere now. Wanted to update this review by stating that I received an email from them apologizing that somehow our tests were lost and no reports were found. Needless to say we are very disappointed and will not use them again. read more