I had an incident this morning that was mind-boggling. I arrived at approximately 6:45 AM (they open at 7). Nobody was standing at the door. I noticed a few other cars parked but, I'll repeat, nobody was in line at the door. I pulled up, got out of my car, and stood at the door. People then began to get out of their cars and line up behind and to the side of me. At 7 AM the assistant opened the door and I walked in to the clipboard to sign my name. At this point this obnoxious man by the name of Mark Smith became exceptionally volatile, raising his voice and insisting that I let others sign their names first since "they were here before me." Little did he know that I didn't have an appointment and would have been waiting anyway; I just wanted to get my name on the sheet for walk-ins. I ignored him and began to write my name on the clipboard. This elicited a violent response; Mark Smith wrenched the clipboard from my hands, handed it to a woman next to me, and insisted she sign her name. He then proceeded to hand the clipboard to everyone else in the room, proclaiming "he can sign last". Having been physically and verbally assaulted, I asked the aid behind the counter to contact the authorities. Recognizing the potential outcome of this increasingly volatile scenario, she rang her supervisor and simultaneously instructed "whoever was here first" to come to the back. I walked to the back. This elicited a tirade from Mark Smith, who began to scream that I "wasn't a man", "was a little punk", et al. The staff managed to neutralize an otherwise dangerous and confrontational situation with ease. While I still maintain that Mark Smith should have been ejected from the premises for his unruly, obnoxious, and confrontational behavior, I commend the staff for their otherwise adept handling of the matter at 7 in the morning.
As a side note: the other aid, who was largely uninvolved with this absurd drama, is probably the best blood-taker I have ever encountered. Without fail she gets it on the first try and there's no pain. Which is a shame, since I probably won't be going back to this site again after that nonsense. read more