Checked in at kiosk and waited over 30 minutes in lobby with no receptionist and customers in…read moresight. Receptionist finally showed after 45 minutes. She told me I would be seen soon. 10 minutes later someone walked in and was placed ahead of me. He was even more disgruntled than me for getting the runaround and poor service.

Facility was dirty with bandage tabs and other trash on the floor of patient rooms. Staff was…read moredisorganized. Will never go to this location again.

Horrible experience with a standard blood work..my arm had bruises for two weeks...I find another…read morelab if I were you

Front desk is not friendly. The first thing I was told was to put on a mask. Very rudely. I told…read morethe person drawing my blood that I do get light headed so I'll just need a second before I get up. She was nice and tried to comfort me. The front desk overheard and she told me that I should have went to the other location on Sudley because they don't have beds there. Obviously I didn't know that since it was my first time at this location. I was still pretty light headed but I was moved back to the waiting area so I could get out of their way. Not a great experience. I won't be returning to this location.

We have been patients for 7 years, Dr Nadya really amazing, the nurses are friendly. They helped…read morewith all of my problems. The doctor is compassionate, and she LISTENED. I recommend them 100%

My first time to a 'doc in the box' facility and this experience just impressed my socks off!…read moreFrom the efficient check in to the friendly & professional service it was a top notch superior experience all the way. The place is so clean! What you would expect, right?

I visited Patient First in Manassas for a follow-up after having my fingernail removed due to an…read moreinfection. I was told to take antibiotics only if I had pain -- which I didn't -- and followed those instructions. At the follow-up, Dr. Virgil Melvin was cold and dismissive. He didn't check my chart or examine my finger properly. When I pointed out a concerning bump, his only response was, "I don't know what this is. It looks fine to me." He told me I didn't need to come and to see my primary care doctor instead. When I asked for help from another provider, Chantelle Morales, the Director of Medical Support, stepped in with no background on my case. She accused me of causing the issue by not taking my meds -- without asking a single question or reviewing my chart. Her tone was sarcastic and condescending. When I asked to file a complaint, she gave me a non-working number and told me there was no other way to report the issue. I left feeling hurt, disrespected, and traumatized. I plan to request the footage and records from that day to document how I was treated with indifference and hostility instead of care.