Every time I've been in it's been a smooth and easy process. The staff is always great -- from the…read morereceptionist to the doctor. They've taken good care of my kids. Wait time is usually around 40 minutes or so but that's understandable for places like this. They are also conveniently down the street from my home. I do recommend this place. Always a good experience.

I went in with stomach pain and the ladies up front looked like I was bothering them. The workers…read morewere saying they were having an issue seeing my insurance card. I emailed it twice and showed them just to tell me it wasn't Valid. I would have to pay out of pocket and then call them back to inquire about reimbursement..?

First, I was able to call and make an appointment same day. Pricing was upfront and reasonable. I…read morewas quickly seen and PA Ange Linu and Nurse Tanvi were very kind and compassionate, including the Receptionist!

I stopped in as a walk-in around lunchtime and was pleasantly surprised by how quick everything…read moremoved. Check-in was smooth, and I was seen in no time..definitely faster than other urgent cares I've visited. The clinic itself was very clean, which made me feel comfortable and safe. The staff were warm, friendly, and welcoming, which really put me at ease at a stressful time. Overall, a great experienced and I come back if I needed to.

Every member of the staff was so friendly. They never made us feel like we were taking their time…read morewhich happens so often. Each staff member was very efficient and made sure we understood each step. I highly recommend Gwinnett Urgent Care for any health care needs

Sold my hubby a soft cast for arm pain. That's fine. Charged us 35.00 in office fine. Got a bill…read morefrom a different medical group for the same 35.00. Say what? They couldn't help. Called the third party and they marked zero balance. I think they might be bought out by Northeast Ga Physicians group.

Absolutely terrible experience with Gwinnett Clinic. The staff was unprofessional, disorganized,…read moreand extremely rude throughout the entire process. Maria in particular was very dismissive, rude, and acted like helping patients was an inconvenience. I dealt with repeated prescription mistakes, constant runarounds, poor communication, and zero accountability from the office. I repeatedly explained what medication and prescription format I needed, yet they continued sending incorrect prescriptions, causing unnecessary delays and stress. Instead of resolving the issue professionally, I was met with attitude and lack of urgency every step of the way. Patients deserve respect, professionalism, and competent care -- none of which I experienced here. I would not recommend this clinic based on my experience.

Really liked how the receptionist was so inviting and quickly checked me in. A welcomed surprise…read more Aoverall, a good experience I recommend anyone becoming a patient of PCP Dr. Kumareswaran (aka "Dr. K"). I'm glad I came across this team!

I brought in my 9 month old for a persistent fever & fussiness. Check in was quick, we got back…read moreinto a room fairly quick, too. I told the doctor that I thought he had an ear infection, and if they could look in his ears that'd be great. She glanced into each ear and quickly said "they look perfectly fine". They also ran viral tests (Covid, flu, RSV). When all those were negative we were then referred to the ER for more tests. I decided to go to CHOA (the best ER!), and their doctors said his left ear was CLEARLY infected and his right ear seemed to be in the beginning stages. So glad I got a second opinion, would not go back to Piedmont Urgent Care!

Can't speak highly enough about this location and the staff. Ever person there was so respectful…read moreand accommodating to me - thank you.

Excellent first visit! Friendly receptionist and a doctor…read morewho explained everything clear. Very grateful for their care.

Everyone was nice and professional EXCEPT the PA. She was dismissive and arrogant…read more I went for treatment after spending 3 days in bed with a fever; chills; barely able to talk or swallow; practically had to crawl to the bathroom. The PA attempted to diagnose me with a "cold" Also reluctant to give me a work excuse. Had I been more aggressive, I prob would have gotten better treatment, but why does it have to be that way??

I have been so disappointed in the local urgent cares over the years. I am so pleasantly surprised…read morewith the level of care received here today. The woman at the front desk was welcoming and professional. The nurse and NP listened , sympathized and worked to find a way to help me get well more quickly. I highly, highly recommend this location.

I was seen by a provider named Paul Saby who had terrible bedside manner. When he walked in the…read moredoor he said "hey" and did not professionally introduce himself. I got a cream which has been helping the rash I came in for but he told me I would need to use it twice a day for two weeks but the cream I received was not enough. I called back to ask if I could be sent more of the cream to follow his treatment plan of twice a day and then if it did not improve go see dermatology. The representatives on the phone told me the same provider was not at the location today and the current provider did not feel comfortable sending more cream in which I understand. I asked if a message could be sent directly to Paul Saby but instead the "nurse" who could relay message had a condescending attitude and told me they had connected me to her since I didn't want to accept the initial explanation from the first representative. I was not asking for a refill for the cream, I simply wanted to follow the treatment plan of using the cream twice a day for two weeks and I knew I would need more cream to finish out the two weeks especially since the cream is working.

The experience at the office is completely fine, the reason for the review is their incredibly…read moreunethical billing practices. My wife and I both went in for our annual physicals and we both got bills for what was supposed to be a free preventative services. Mine was $50 and my wife's was over $350! After a dozen calls to their billing department (who is never available and when you finally reach someone they claim to not be authorized to make a decision) they disclosed the reason for the $350 is because the PA asked my wife a question (which she answered) and they considered that not to be "preventative care" and so without any disclosure charged her over $350 for a separate office visit which our insurance refused to cover. Talk about entrapment! If you use them, be very careful to not answer any questions the Doctor ask you as they will use this as an opportunity to hit you with a sneaky bill. It is nice they respond to the reviews in this forum, but please note this is not helpful as the phone number they give is the same one that you can't get ahold of anyone in billing and the email they give, no one responds to except to say they are unauthorized to help.

Staff is all right but the wait time after appt time are ridiculous. They send MANY reminders but…read moreare never on time themselves. I get it every once in a while, but it's become ever since appointment and they aren't even that busy. Make sure you have extra time.