I have been going here for years and for some time, I would agree the front desk person was not very helpful or friendly. However, the phlebotomists I have worked with there, have been awesome, always friendly, kind, expedient. No hesitation in recommending this location at all. read more

LabCorp - how are they even in business? Website says they perform tests, even states that appointments are not necessary and you can 'walk-in' but even when you do make an appointment, instead of contacting you to tell you they can't do what you need, they let you drive an hour +. We checked in at arrival and waited over 15mins in the car without anyone telling us they were ready for us and to come in. Nope. So we went inside. Guess what? They knew we were there, knew we had an appointment and had just decided to ignore us. We confirmed they knew we were there and the lady at the desk said "I've never done that and we don't do that here". Wait! What?! For context - "that" is a hair follicle test. The test is listed on their website and you have to select it in order to make the appointment. According to their website, this is a test they perform at the exact location I scheduled an appointment at (you sort locations based o service needed, so......). If all that was frustrating enough, she didn't even care enough to offer any assistance in figuring out how to get the testing done or which lab could help. Unbelievable. Completely unprofessional and a total waste of time, gas and energy. read more

No receptionist means asking any questions is overloading an entirely overworked staff of lab techs, some of whom are understandably crabby- but so am I and many other patients after waiting for 1-2 hours each read more

This place is never on time...doesn't matter when you make an 'appointment'. If you have another option...go somewhere else.

David was Hands DOWN one of the Best customer service experiences I've ever had!!!! I needed some testing done urgently & couldn't arrive at the office until 10 minutes before they closed if I wanted the samples sent out that day. Even without an appt & working by himself at that point, David never once made me feel like a burden or rushed. He calmly & kindly explained all relevant information to me and patiently made sure I didn't have any questions! He completely set my mind at ease during a stressful time and I am forever grateful to have had such a positive experience thanks to his empathetic care!! I'm certain he's the guy being referenced in the other most recent review and I agree: Hopefully LabCorp recognizes who they have in this amazing human and take care of him like he does those he serves! Thanks David - All the Best to You :) read more

Three times since Fall, 2023 they have either lost my results or it took them over a month to post my results - even to the physician. I called thinking something was wrong with my account. The Customer Service woman I spoke to was unprofessional & rude to me. you could tell she just wanted me off the phone. She never answered my question and instead sent a message to someone else. this other person responded with an email and still didn't answer my question. Customer Service is Useless and care less to resolve any issue. Your health and care depends on the blood results and it can make a difference waiting another month for the results. also they look at your insurance and do an estimate on what you owe. I have 3 medical insurances and my deductibles have been met - yet they still charged me up front. Go to any other Lab but this one, especially if you need a quick turn around on your results. read more

Omg. Just bad experiences the last few times. The front desk lady is really something else. If I was not forced to come to this location due to insurance I would not come back read more

I had an appt and still waited about 25 minutes but it was great because the young man at reception was so friendly and professional, even while dealing with a crowded room. Then it turned out he was also the phlebotmist. I have trouble giving blood but he was so accurate, calm and skilled that it was a great experience. How he can manage all he manages with too few employees is just amazing and I hope he is rewarded by the company. read more

Made a visit here w/o appointment and they got me in quickly. The front desk lady was very nice and did a great job drawing my blood. Friendly staff and very professional. read more

Wait until after the pandemic to go here. It is not safe. Ask your doctor to draw your blood so you don't have to go to this scary place. Labcorp location: 2126 Milestone Dr #121, Fort Collins, CO, 80525. I was scared of catching coronavirus at this location. They only had one person working there. She was clearly overwhelmed. She snapped at me and was disorganized (but I don't blame her, I blame her boss for leaving her there by herself). The employee was not wearing her mask in the front desk area, but she did finally put it on when she took me back for the blood draw. I would have felt safer from her if she were also wearing a face shield since she had to get a foot away from my face. It was impossible to social distance from the other patients. There were five people sitting in a waiting room approximately 15' by 20'. What's the point of making an appointment if there will be too many people there anyway? The check-in terminal is just inside the front door, so I was exposed to everyone coming and going. I told my doctor I will NEVER go to one of your locations again. SHAME ON YOU! Appointment Time(s): 01:45 PM Appointment Date: 11/24/2020 read more

The worst place ever! The lady at front desk is very rude and uneducated! I go anywhere else but here!

So under staffed!; the 2 people that were there were trying to take blood, answer phones, check people in, plus their system was down and they couldn't get emails; it is very dirty and seems disorganized. The staff that was there are kind but could not handle the demand placed on them. Stay away! read more

After reading some other reviews I was a bit worried about going here....Perhaps the got new staff since the previous poor reviews but I found everyone working there to be very helpful and professional. The front desk person was super nice and helpful to me and to others who called on the phone and offered helpful advice. The nurse did a great job with the blood draw and they were implementing safety procedures for Covid. I was pleasantly surprised that it all went so well. read more