If I could give a -1000 review I would. The phlebotomists working there are incompetent and there is malpractice or riding the line of malpractice. I've been stuck as many as three times with the same needle which is no longer sharp or sterile and had my arm bruised so badly I went to urgent care. I have gone there 6 times because I didn't realize there were other locations. I'm just moved from LA. Every time I've gone with the except ONCE, I've had a minor injury and bruising from incompetent phlebotomists. I've no idea how they got their job other than race. No Asians, no white people, nothing but African-Americans work here. There are many employees, so how can that be?
Only once I had an excellent phlebotomist who is floating part time post baby, formerly full-time at Johns Hopkins. she was excellent and she was Asian by the way.
I am from a mixed family, so let me be clear, it seems that the only criteria for hiring at this location is being African-American Since they have about 20 employees and none of them are white, Asian, Latino, or any other race.
The ONLY medically appropriate and non-negligent criteria must be competence, professionalism, experience, and bedside manner (they are extremely rude) with all being reviewed regularly - especially when so many patients complain.
The protocol for phlebotomy Requires no more than 2 attempts by the same phlebotomist before switching to a different one. . states quite clearly that a patient is never to be stuck more than 2 times by the same person. Each time a NEW STERILE SHARP needle must be used or bacteria is injected into the vein. You've heard of eighth right? That's how you get it. That is the same with any disease when a needle is not sterile and it is put into a vein. Additionally they are supposed to move to the other arm to avoid extensive damage and bruising.
What they do is malpractice. Always insist on taking a buddy in with you. Even if you have to come up with the cockamamie story to allow it. Insist upon it - Make sure you have a witness.
If you become ill, you need a witness of the practices. Thank God that is what I did when I got hurt. And it did result in mediocre change.
Never let use the same needle And if they are rude, which they almost always are, ask for a manager and request a different phlebotomist telling them the one you had was rude. They will give you a different one. If that one is rude, make a fuss. I did that last time. It was a huge fuss. I made sure everyone in the waiting room knew what happened to me.
I forgot to say that the protocol calls for a second person to draw blood after one person has two misses.
Finally, you will wait FOREVER to see someone even on a good day. It would faster to drive to a local like Aberdeen, use someone who knows what they're doing, and not have a wait.
Every person deserves to be treated professionally, without a chance of harm, and with care. I don't care if you are a felon, a homeless person, or a millionaire. Everyone patient, has the right for their body to be cared about by a medical professional. And they know that is a mandate. They know they're not doing so is negligent. And they know they're not doing anything about that negligence is grounds for a lawsuit. And you will win.
Let them know that, and let them know that the word lawsuit, even in Spanish is part of your vocabulary. read more
