Terrible experience. Kimberly Broadway, APN, was incredibly rude, dismissive, and disrespectful…read moretowards me during my visit. I would certainly not recommend this provider to anyone.

I walked in on July 4th. They took one look at me (I look younger than I am) and said they were not…read moreaccepting any more walk-ins today "unless it was an emergency." If someone is walking into an urgent care on the Fourth of July.... we can just assume that this person needs medical attention and that is why they are there. The receptionist said this to me loudly from where I was standing in the main entrance doorway, everyone in the waiting room was watching this entire conversation play out. I did not feel comfortable at that point receiving any medical attention from the staff. I was honestly in shock and just walked out. I went to Atlantic Care Express in Berlin and the staff was amazing. I ended up needing to be given steroids to help the swelling in my throat go down so that I could breathe. I was so embarrassed and uncomfortable, I did not feel safe. This was not the first time I've received attitude upon entering this place, I will not be returning for any medical emergencies.

I received great help here from everyone and all had smiles. Went there with a bad case of poison…read moreivy and was in and out in a hour about. No problems with medication or insurance. Thank you again!

Been going to this place for years never had any issues complaints that's why I went today never…read moreexpecting the experience I had which was an utter outrage. So the nurse or whoever talks to you in beginning right before dr comes in shouldn't be working anymore she literally asked me at least 5 times in a row are you allergic to anything which between her which was already too much and the dr I was extremely angry. Then I'm telling you never experienced anything like this she says so you do drugs but the way she was with that hard to explain how it made me feel so I was literally about to be like you know what you got me at that point just to be a smart ass yes I take every thing there is just before I came in I put up my butt like what is wrong with you lady who does what you do and if you do this with everyone how hasn't anyone complained she was old probably way past retirement age but come on needless to say that experience was so horrendous I will definitely not be going back after all these years. They either need to have a talk with that lady or tell her she needs to retire or let her go. I had my whole evening planned but after that experience I was done for the night so did nothing got nothing done ruined whole night never expected that's why I went when I did went by previous experience.

Years ago, the female doctor wanted to see my daughter without me in the room. I permitted it,…read morehowever I was suspicious but not ignorant of the kind of questions that would be asked/information that would be talked about. (Daughter is 30 now.) Forward to our world today (over 15-17 years later) to see that parents' are being kept from information - that is, concealing personal "medical" information from parents. This is not just to alert parents who are more recognizing what is happening in our public schools but to inform them of the "federally qualified (school-based) health centers, where gender identity & abortion recommended services among others) would be offered....so whether in a pediatrician's office or school- based center, parents need to speak up & not just trust. Parents know what's best for their children. They aren't ready to abdicate their responsibility to others, least of all to other adults, no matter how much these others appear sincere. Parents educate yourself if need be, but most of all trust your gut, which I should have done those years ago instead of letting my daughter in the doctor's office without me.

I can't say anything good or bad about the doctors. They do their job and that is the extent of…read morewhat I know. The rest of the staff however, seems to be either going through a divorce, haven't had a cigarette in a couple of hours, or just has a terrible attitude... Every day. Every person in there acts as though they have a stick up their rear. Out of our 9 visits, 8 of them ended with us needing to do the front desks job. We would be sent a bill that bypassed insurance and when we would call Advocare and ask why, they would tell us that insurance rejected the claim. We would call insurance and they would tell us that they never submitted a claim to reject. After a bit of phone tag, suddenly insurance was billed. We have been billed for incorrect co-pays multiple times. Vaccination records for school have been almost entirely omitted (date, lot#, administered by, and vaccines that they just decided weren't important) When asked about it, they said "that's just our procedure". This wasn't a secondary request either. This was the exact reason that we came to them and they couldn't fulfill a simple request. Luckily we had a vaccination record to compare to. Keep in mind, that we are only one family. One family that has had about 1 positive experience with this office. With a 10% satisfaction rate with us, it can't be much better with everybody else. When left to make their own choice, the staff here will always make the wrong choice. They will always take a shortcut, not to solve the problem, but to make it no longer their problem. Even after being called out on their "mistake" they will still not own up to it and they will not fix it until they are forced to. It took way too long, but Advocare Medford lost us as a patient and we will actively advocate against patronizing this office