Asians are clearly not welcome here. We deeply regret not seeing this unspoken disclaimer before…read moremaking our reservation.
Our group of four arrived on 14 August at 6:30 PM (TABLE ACCOUNT 2 - Id/Check 219771). Initially, we were greeted by the maître d', who was genuinely welcoming and friendly. He seated us and assured us a waitress would be right with us. That was the last bit of decent service we received from the main staff. We sat there for 10 full minutes being completely ignored.
Finally, a man in a blue long-sleeve shirt casually walked past, glanced at our table, and tried to actively pretend we didn't exist. We managed to catch his attention to ask for service, only to be met with a look of pure displeasure and a dismissive, "Hold on." Frankly, we should have taken that as our cue to walk out right then and there, saving ourselves from the blatant white supremacy and racism that defined the rest of our night.
This staff member was Max, the sommelier, and his behavior was absolutely repulsive. Even though we smiled and initiated friendliness, he treated us with hostile racism. He served us with zero emotion, no smile, and literally walked away in the middle of us trying to thank him for explaining the menu. We tried giving him the benefit of the doubt, thinking he was just having a bad day. However, we then watched him turn around and shower the surrounding tables, which exclusively seated Caucasian guests with his brightest smiles and warmest hospitality. He was also laughing away with his other Caucasian colleagues. The contrast was sickening.
The disrespect escalated when we tried to order a bottle of wine. Max made a rude, condescending remark, snapping that if we couldn't finish the bottle, we wouldn't be allowed to take it home. When we asked for just a few minutes to consider our options, he just walked off on us. As paying guests, we were left wondering what we did wrong by supporting this restaurant, despite the fact that we speak perfect English and navigate the Western world with ease. No paying customer should ever be made to feel like a second-class citizen when expecting hospitality.
During our meal we took a quick look at past Google reviews only to realise that this isn't an isolated incident, multiple other Asian guests have flagged this establishment for racism against Asians.
This vile behavior is an ongoing pattern that the management team is clearly perfectly fine with. It is absolutely disgusting to face this level of discrimination today.
The only saving grace of the entire evening was Paul, a Thai waiter, who took over our service. He was the most attentive, warm, and professional server we could have asked for, and he single-handedly saved the night from being an absolute demeaning disaster. It is a massive shame that the restaurant's reputation has to suffer because of a racist like Max, especially since our group was prepared to splurge on an expensive meal.
While the food itself was decent, the service makes this place entirely worthless of any Michelin star accolades. If a Michelin mystery reviewer ever visits this establishment as an Asian, Max will single-handedly destroy Chophouse's reputation.
Management needs to fix this immediately.