Not too sure who Pancho is but he needs to go. We walked in on a Monday Evening & we were greeted promptly, then someone came and asked us if we'd like to sit at the bar or table. We opted for a table. Ordered a Michelada for their promotion of $11 Michelada Monday. Was charged full price and Michelada was not good, completely lacked flavor. Only NFL was on, we had to ask for the dodgers game. If it's a sports bar seems like there would be different things playing considering it's playoffs for baseball. Eventually pancho came out to change 2 screens for us which happened to be BEHIND US, didn't apologize for the inconvenience that it was BEHIND us, he also made a comment about dodgers fan, we seemed to inconvenience him. We Ordered buffalo wings, jalepeno poppers, a burger, and chicken tenders. Eventually our server came back to tell us they didn't have any jalepeno poppers, we opted not to get anything else. All of our food came out at the same time. So it did take them a while to tell us they were out of jalepeno poppers, because our food came out right after, seems like they may have forgotten about them. Our wings came out wrong, lemon pepper was brought out and we ordered buffalo. We let our server know and she immediately took them back and apologized. Quite a bit of time passes by and that's when Pancho goes to the table behind us to ask something about wings, the guests behind us were confused. Pancho meant to come to our table and mistakenly went to theirs. He asked us if we ordered the wings, we said yes, we ordered buffalo and those were lemon pepper. He then asked well what was wrong with them did you not like them. We said we ordered buffalo, he said oh she told me lemon pepper I didn't know they were suppose to be buffalo, then I started to tell him ok but that's not on us, the commutation error between server and what I assume is the cook, is not the guests fault and he should not be confronting paying customers about it. He started to get very defensive when I kept saying that's not our fault that it wasn't communicated to you why are you coming at us. He's like well I have to tell my boss when there's issues with the food my boss is asking me what the problem is. I said ok but again that has nothing to do with us why are you here, the server took them back and said she would bring the correct ones out so why are you here. He then ignored me and proceeded to attempt to talk to my husband as if I wasn't there. Seems like he has an issue with females. Completely disrespectful of him. His approach could have been much different. We understand mistakes happen we weren't upset but his approach lacked customer service when again WE WERE NOT UPSET. He completely ruined the experience. If it weren't for the servers apologizing we would have just left. Had high hopes for this place considering it took them a very long time to finally open. The food was just ok, and if they can't nail a Michelada then something is off. When the wings did come out correctly only 8 were served when 10 were ordered and we were charged for the 10, guess the 2 we first bit into when we discovered they were wrong were deducted from the fresh batch. Also the size of the wings were very small, they were the size of wings from little Caesar's. Hope they take feedback into consideration to make it better for future customers. read more