Excellent service Just moved from ct toPR best service Highly recommend them Everything was perfect read more

Honestly, I would give zero stars if it were possible. Paid over $2,000 to move a few of Mom's treasured things to Puerto Rico. The movers destroyed more than $4,000 including an antique vanity (irreplaceable!!!) and the insurance only covered $1,400, not the $2,000 we had in coverage. The delivery driver just said it was not his fault. Did not care at all. Use this company only if you want your stuff destroyed. read more

1 Star - Extremely Disorganized, Poor Communication, No Accountability Our experience with Rosa del Monte (Puerto Rico / Philadelphia) was deeply frustrating and disappointing from start to finish. We shipped a pickup truck on October 17 from Puerto Rico. We were quoted $1,800, but upon arrival at the Philadelphia facility, they refused to honor the quoted price and instead demanded $3,000. Only after a lengthy conversation did they finally agree to honor the original quote. This should have been our first warning sign. On November 29, we received a formal letter from Rosa del Monte (receiving destination) stating that the truck was ready for pickup. We went in person and were told we needed to pay the taxes, which we did immediately. We were then informed that the truck still needed to be inspected and that this would take about one week, after which they would call us. That call never came. For weeks, we called twice a week, every week. Each time, we were told the same thing: "Please leave a message and someone will call you back." No one ever returned our calls. The person answering the phone was consistently unwilling or unable to provide any information beyond repeating that script. Finally, on January 9, after nearly six weeks of silence, we went in person to investigate. Only then were we told--very casually--that the truck was ready for pickup and had apparently been ready all along. We were also told they had "called and left a message," which never happened. There were no missed calls or voicemails--at any point. Adding insult to injury, the November letter explicitly stated that daily storage fees would begin after December 1. The fact that no storage fees were charged strongly suggests this case was forgotten, neglected, or improperly tracked rather than actively processed. The most disappointing part of this entire experience was the complete lack of accountability. No apology. No acknowledgment of the delay. No explanation. When we later called to file a complaint, we were laughed at and told: "This matter is resolved. We don't see what the issue is." The issue was never the truck alone--it was the weeks of silence, misinformation, disregard, and total lack of customer care. All we asked for was a basic apology for how poorly this was handled. We didn't even receive that. This was a terrible experience--one I would not wish on anyone. Based on our experience, I cannot recommend Rosa del Monte to anyone who values transparency, communication, or professionalism. read more

Rosa del Monte is the absolute worse moving company. I would 100% not recommend it to any one. They do not care at all about your belongings, they do not care about the instructions written in English nor in Spanish on your boxes. Even if you put fragile on boxes, they will completely disregard the instrctions and will put 5 other boxes on top. You can put 10 directional arrows on a box and they will not care about it. Bicycle boxes with clear instructions on it are transported standing up on the fork side. On top of that when you point out the lack of care for your belonging and disregard for clear instructions to the delivery guy in Puerto Rico, he tries to argue that everything is fine and to look inside through the handle as a proof that I'm overreacting. Also, their insurance is a scam, they charge you per items that they will transport, they charge you for an insurance and of course when they break something they tell you "oh by the way we use a third party that has exclusions for ikea type furniture". And the cherry on top! We shipped a car with them, that was "thoroughly" inspected inside and out. We had a tire pressure pump with the spare tire (inside the spare tire compartment), that was STOLEN from us. The person in Miami who did the inspection saw it, she made us open the trunk, lift the divider to see the the spare tire compartment and did not say anything about it. There was also a windshield sunshade in the car that they did not have us remove but they did not steal it. So somone in that company is obviously looking through the cars and picking up whatever is interesting to them. And to add to the horrible customer service, you cannot get a straight answer as to where your things are once they pick everything up. You call the Puerto rico office, they tell you double check with the Philadelphia office, that will not give you a straight answer and refer you to the Port services to locate a boat that did not exist. One office told us that our things were still in New Jersey when the other office told us that it was in Philadelphia, when the pick up driver told us that he was going straight to New Jersey. "This is pathetic, its 2026 and they cannot properly track a container? You can track a pair of socks from the deepest part of the countryside of a country on the other side of the world but Rosa Del Monte is incapable of tracking a container? What is this? read more

Under NO circumstances should you use this company to move your belongings, they DESTROYED our furnishings and prized irreplaceable personal items. The boxes arrived wet and crushed and SOME ITEMS NEVER EVEN ARRIVED AT ALL! With so many broken items I ended up having to hire an attorney to sue them. They hide behind their contract that says you have just 72 hours to unpack and go through your entire household and personal belongings and report any damages or they are not liable. They are absolutely the WORST NIGHTMARE you could wish for in a moving company. DO NOT USE EVEN IF THEY OFFER TO MOVE YOU FOR FREE! read more

Me peridieron una caja, me rompieron gran parte de la mudanza, una caja llego totalmente mojada, con todo dañado y no respondieron por nada. Ademas tuve que pagar $200 en la entrega que nunca me dijeron. Son un engaño de compañia. read more

Shipped car and furniture, it is going on 3 months I get told on phone it hasn't arrived in PR but the office where I shipped from informed me that the trailer with my car and furniture has had tax paid on it three weeks ago, I am extremely worried as I keep getting the run around on every call read more

Worst customer service possible secretaries are rude and very un-informed, unwilling to listen and insists that whoever picked up the boxes informed me, which he didn't very unprofessional. read more

What a mistake. Horrible customer service. My furniture was picked up by a wonderful crew in Jacksonville FL, no problem there. Getting anyone to give me a status of when they will deliver my furniture in Puerto Rico is a disaster. Their phone system puts you in a never ending loop that always begins and ends at the intro message, both with the English and Spanish options. When I can connect to a different department with the hopes that they will transfer me, my call reverts to the never ending loop. It is a shame that something as stressful as a move is made more stressful by incompetence. read more

Wonderful experience with La Rosa. Everyone was friendly and professional and did their best to provide a 1st rate service. From the sales person to the people who unpacked. All were wonderful. read more

Among other things , missing one important box. I can't get a call back after leaving messages for the past 2 weeks . Quality of customer service is horrible. Can anyone please call me back? Still waiting for my car sinse 05/09/2025 Charlie 7873685567 read more

Experiencia horrible con esta compañía, ellos pretenden que en 3 dias uno desempaque todas las cajas de una casa entera o que se abran los paquetes con el deliver guy quien por la prisa que tenía me guayó los pisos de la casa, no me montó mi cama en fin un desastre. La desorganización pobre servicio al cliente y el mal manejo de nuestra mudanza ha hecho de nuestra experiencia con la compañía una pesadilla. Ibamos a traer la guagua con ellos y ni soñando. Nos rompieron tv de 65 pulgadas, mi cama king, cristaleria y sobre todo lo mas que me dolio una vajilla que era una herencia familiar llego rota practicamente la mayoría de las piezas. Te hablan de que firmaste un contrato el cual nunca nadie te explica ni te dice que es un contro, tampoco las politicas, te dicen una cosa en FL y otra muy diferente en PR. Me apena no haber visto tanto review malos como mi experiencia antes de contratarlos esto indica que es uso y costumbre en ellos. Uno regresando a la isla para hechar para delante con lo necesario y que te lo rompan todo y no respondan por los daños es una una frustración enorme. No somos personas de dejar malos reviews pero esta compañía se lo ganó en todos lados para que no le continue pasando a mas personas que como nosotros solo quieren regresar a la isla a hechar para alante. read more

We used La Rosa del Monte to move from Florida to Puerto Rico. It was a horror story. They offer $3K insurance included in the cost of shipping. We estimate $10K in damaged furniture. Note that not a single item we packed was damaged on arrival. I was able to repair our 40 year old roll-top desk but don't know how long it will last. A beautiful 40 year old all glass coffee table was shattered. They didn't even bother to unpack it. The guy said - take pictures to document it. We also added several of our more precious items at $40 per item to insure at replacement cost. We received a notice recently that they would compensate us $1K !!! Do NOT use La Rosa del Monte for your shipping unless you enjoy getting ripped off or you're a masochist. read more

Está gente de Rosa dEl Monte habren las bajas y te sacan las cosas de valor yo envie I as Cajas a Puerto Rico y llegaron incompletas los llame y me dijeron que habia pasado mucho tiempo ellos pretenden que las persona habran todas las cajas el mismo día y eso es imposible es la primera vez que envío con ellos y no vuelvo a enviar nada con ellos(OJO COJEN LAS COSAS DE VALOR O SE ME ROBARON COSAS DE VALOR read more

I have used their services twice, and my packages have come complete and nothing has been broken. The only thing I can complain is that the delivery (from warehouse to home or vice versa), is expensive, and they have limited warehouses locations. read more

I had a horrible experience when I shipped my car with them. They hit my car. thinking i paid for a 1000 coverage, to my surprise, they only paid 7% if that. They omit this when you are shipping your car. my advice; cover the the car for the full value. read more

Putting up with this company's mismanaged shipments , poor communication and inability to get informed responses to concerns and even the unimaginable..,,aggressive behavior by one of its employees has me warning potential customers to avoid using their services. Please take heed , do your due diligence on other carriers so you don't have to go through what I did . read more

Everything. They wee slow, grumpy, sloppy. When I complained about items being missing, stolen, the woman basically told me to F off. Rory time I see one of their poop green trucks, I think...crooks! read more

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY TO MOVE YOUR POSSESIONS!! They DESTROYED our prized personal property. They LOST ITEMS! Then expect you to notify them within just 3 DAYS of receiving your items. Imagine, they expect you to unpack the entire contents of your home and inspect everything within just 72 hours! and then THEY WILL DECIDE if they will settle your claim. They damaged antiques that are irreparable. I will be bringing them to court. They EXTORTED MONEY from us and then delivered destroyed belongings and drove away all but giving us the middle finger. read more

Una estrella esta compañia no la recomiedo jamas pense que enviar un vehicle a Puerto Rico me diera tonto dolor de cabeza, No pienses que te van a llamar cuando llegue tube que llamar y medijeron que mi vehicle no habia llagado llame de nuevo en la misma semana y dijeron que hacia una semana que habia llegado, me hicieron llenar la aplicacion del SURI. Y todabia no hepodido sacar mi vehicle desde que lo envie en September 29. Cuando me dijeron en worchester que llegabacde 4-6 semanas. Esta compañia son unos inresponsables no confien en ella. Una estrella que no se merecen. read more

I shipped over 130 boxes along with other items and most of the boxes were opened and items missing. What was left in most boxes were shards of glass that cut my hand. I paid $4900 for the worst shipping experience ever! read more

Terrible company and in Puerto Rico they don't want to deliver. Had a blow out argument with the driver cause he wants to meet in town to deliver the stuff and not bring to the address on the delivery. Horrible over all and paid way to much and they just mishandled all of the stuff. ​use a good company like crowley. read more

La Rosa del Monte - Driver LDH is a rude ass wipe. Total cost to ship this few boxes $505 and delivery took 6 months - Movers Near Me - Toa Baja, Puerto Rico

Very professional, from office staff to movers. NJ to Puerto Rico Took only 4 weeks to recieve my shipment.

This review was after I contracted your company. And this was the response. Of course You will not help. This is why I posted a review to make others aware of your services. This is your response to my inquiry: Le indico que en cuanto a la loza estas alegaciones debía haberse hecho el día de entrega en el momento con el chofer o 3 días posteriores a la entrega, lamentamos no poder dar continuidad a esa alegación. Nuevamente se le informa que su cajas con PBO (empacadas por cliente ) y la compañía desconoce su contenido y su forma de empaque, además las cajas eran inapropiadas para este tipo de movimiento. Si, You are posting to pretend helping me. I know how it ends: no correct service provided and You show service Infront of the online crowd. Good for You. read more

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Tengo una mudanza que recogieron el 11 de Junio EN FLORIDA para entregar en PUERTO RICO y se pagó con AMERICAN EXPRESS . hoy 25 de Junio llamaron que ya no están cogiendo AMÉRICA EXPRESS , cuando su pagina así lo dice. se llenó toda la documentación y se pagó y todo estuvo bien Hasta hoy. La mudanza salió del puerto de Miami y ahora hay que pagar lo que ya estaba listo Sin problema . Terrible !!! read more

la experiencia fue horrible, llevo semanas esperando el resultado de mi reclamo de mi mudanza con muchos articulos destruidos y rotos , el día de ayer 17 de junio fui a recibir mi auto bastante sucio y no pude percatar de una abolladura en la capota , he enviado correos al departamento de reclamo y todos los correos me lo devuelven , ese correo no funciona , espero que me resuelvan ese gran inconveniente sucedido por la rosa del monte .... read more

I used this Company for first time and Mr Carlos Figueroa from the Miami Office was excellent in the entire meaning of the word. I received my stuff in a month and 4days everything came ok just a few boxes a little damage and the guys in PR were excellent as well! If I have to move back I will use La Rosa del Monte again no doubt. About price I did some research before I contact them and the price offered was really good. read more

I sent my furniture on April 6 2023 every thing got there ok just 1 small glass door broke but they refund me the glass. No complaints in our behalf 4.5 star read more

The worst company taking care your stuff when moved from PR to Tx. No matter all the instrucciones of frágil articules very good prepared with newspaper , etc, they broke a lot of things. Not recomended to anyone. read more

Hemos utilizado los servicios de Rosa del Monte en más de 6 ocasiones. El servicio ha sido excelente, buen empaque, buen servicio al cliente y todo nos ha llegado en buenas condiciones incluyendo cristales y cerámica fina. Han cumplido con el tiempo de recogida y entrega. Muy contentos con su servicio. Gracias!!! read more

Horrible Company with horrible service. 8 expensive items were destroyed and they only wanted to pay for two (2) or three (3) items while leaning on technicalities to avoid paying for the full damages. The first time I called I gave a very detailed list of items and necessary boxes I would need for the move. I was given the company's limitations and a list of instructions needed from my end in order for your company to complete the move. When the movers arrived I was blindsided by an additional list of instructions that I had to do and additional limitations that the company had that I was never told about. After speaking with the manager he wanted to charge me an additional extra $1,000 for things that were never discussed. The nature of this contention was that I had specified that I needed things to be boxed by the movers as I was not going to be present and I was given a price. Then when the movers arrived and I disassembled everything I was asked to disassemble they wanted to charge me $80 per box extra from what we had previously discussed. Again, This information was given the first day and I was given a prize for the requests I made. Nothing had changed on my part and suddenly they wanted to charge an extra $1,000 saying that this was not discussed. I almost wanted to cancel the whole thing as this man was incredibly obnoxious and rude. He screamed at me over the phone. Still, we reached an agreement and I paid about $250 extra instead of the $1,000 extra that they wanted to charge. I was already a dissatisfied customer. The company stated that they were going to move all my things in six (6) weeks and I heard no answer from anyone in two (2) months. After I tirelessly called several times after the two (2) months I was given a date for another six weeks out, making the delivery date fourteen (14) weeks from the pickup date. So I had to talk to the manager again. They were suddenly able to squeeze me in last minute for Saturday June 12th, 2021. When the movers began to unload the truck in Puerto Rico we noticed way too many things were broken. The following list has all of the destroyed items. I submitted a claims report as well and am currently waiting their final decision/approval. 1. Chest had a leg broken and the whole thing is now just wobbly. Value: $322: 2. TV of 55", screen broken. Value: $424.99. 3. TV 75", screen is broken. Value: $1,472.70.  4. Big mirror, the frame is broken and unglued from mirror. Value: $158.31 5. Dell Monitor of 27". Value: $349.99. 6. Brava Jet mop roomba. It was completely soaked in water within a suitecase that was completely soaked as well as if someone left it outside in the rain or dipped it in a pool. The poles are completely corroded and it does not work at all. the base is also corroded and it does not even turn on after I dried it. Value: $370.90. 7. The drawer under my desk apparently took a hit so hard it broke the drawer side panel. Value: $471.92. 8. Microsoft Keyboard was inside the same suitcase that was soaked in water. It does not work at all. Value: $94.99. The company has been rude from the first day and has done a terrible job. On top of that they have been very disrespectful about paying for all of the broken items. DO NOT TRUST YOUR PRECIOUS BELONGINGS (SPECIALLY IF THEY HAVE SENTIMENTAL VALUE) TO A COMPANY THAT WILL BREAK THEM, DISRESPECT YOU AND THEN WEASEL THEIR WAY OUT OF PAYING FOR THE DAMAGES. read more

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Este compania es una basura! cosas que no se puede replasar roto y ellos los empacaron las cajas , si te gutsta tus cosas no envia por estea compania te joden tus cosas y te dicen solo llamame si ay proglema que lindo... read more

I used La Rosa del Monte when I moved from the Boston area to Puerto Rico, it was the worst experience of my life. They damaged four major items including my car (which was shipped separately), totaling $8,000.00 in all damages. They compensated me with $300.00 which my husband and I accepted, because going through the Puerto Rican court system is like being in a Banana Republic. Plus you will be charged way-over other reputable companies, that we were not as astute in researching. My best advice: DO NOT USE LA ROSA DEL MONTE. read more

dios mio uno paga por sus cosas con sacrificio y no aparecen . como si en dias uno a puede a comodar todo osvaldo en mass y sus personas muy atentas. pero no e sido la unica que se desaparecen cosas. read more

Ha sido el peor servicio, Yo me he mudado muchisimas veces en los 24 años que servio mi marido en el Navy y nunca he visto tal servicio que te da solo unos días para abrir y revisar todo. La mudanza era para mis suegros ya de edad avanzada, fue recibida el 24 de octubre por mi cunado pero mis suegros no llegaron hasta el 6 de nov. Y lo peor de todo es que lo que llego roto fue una pieza de cerámica que ellos mismos empacaron ( habiamos comprado en Italia ) y ni siquiera la marcaron frágil, la echaron en una caja sin ningún tipo de wrapping para protegerla. read more

La Rosa del Monte - Movers Near Me - Toa Baja, Puerto Rico

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I've been waiting for my stuff to arrive from PR to VA. They told me the shipment would take 6-8 weeks to arrive at my new home but when the shipment arrived at PA they told me it would take another 5 weeks to be delivered. (Its a couple of hours away, 5 weeks is ridiculous) They also told me there's an extra $40 "document charge" that I was never informed about, and that it has to be paid in cash. This business is sketchy and hard to reach. I'm scared to receive my things broken given the record of the comments on here. read more

I'll give them one star for responding to my request for information. All downhill after that! Never again! Will give all my stuff away before I let them get anywhere near it. read more

They are very irresponsible and have horrible customer service. The day for drop-off they never showed and did not even notify us. We waited all day and when I finally called, they did not care and just gave us an excuse. It is very difficult to contact them. Would not recommend them read more

The worst I have ever experienced, the packing was awful. Eleven items arrived broken & all they payed me was $400 when only one of the pieces valued at seven hundred & was the least expensive item. The person in Miami Joann told me I was getting the best insurance available. When called Joann all he could say that I had to speak with the PR manager & his response nothing could be done. I highly recommend in NOT using this company, the worst & total ripoff read more

I have been waiting for someone from this company who actually knows something to contact me and explain things to me. I sent my furniture and personal belongings to Puerto Rico. I was told that the move would take 6 to 8 weeks to arrive well it arrived early. Now due to health issues I have not arrived in Puerto Rico yet. I have spoken to Patricia Bonilla from Orlando office and she can't really do much. She said that she spoken to the PR office and told them to contact me. I have called and left messages for Francesca and I have never heard from her. I need to get information regarding my move. The company sent a letter to my brothers address in PR saying that my move arrived. Merchandise left 2/28/2023 and letter was sent 3/17/2023 If someone were to contact me they would know that I am not in PR. I called and requested that someone send me an email telling me what it is I will need to pay since I am going to have to pay. I was told that the $40.00 document fee was included in the final amount I had to pay. Then they have no way to make an electronic payment. I am very disappointed with the company. I WANT SOMEONE TO CONTACT ME URGENTLY.. Olga Rivera read more