The Mr. and I recently had the privilege of touring the Vatican Museums, Sistine Chapel, and St…read more Peter's Basilica with Massimo and two other couples, in an early morning semi private tour. Massimo is exactly the kind of guide you want when taking on a site of such immense history and significance. There is simply no way to see and fully absorb everything the Vatican Museums have to offer, which makes having an experienced guide invaluable. With more than 30 years of experience, Massimo brought the history, art, and stories to life in a way we never could have experienced on our own - and he did it all with wit and charm. He seemed to know every guard and all the other guides, which seem to give us an edge at times, especially in crowded spaces. Thanks to Massimo, our visit to the Vatican was one of the highlights of our trip to Rome! His knowledge and guidance made the experience even more special. HIGHLY recommended!

I booked a Colosseum guided tour through LivTours for my family during a long planned trip to Rome,…read moremeant to celebrate my son's graduation from Lehigh University and my daughter's high school graduation. Instead of a memory to celebrate, we left with one none of us will forget for the wrong reasons. LivTours guides do not give guests individual paper tickets. The guide holds all admission on an electronic ticket and hands each guest a small sticker as the only proof of entry. On an extremely hot day, my sticker came loose. Our guide walked ahead with two other guests to the bookshop and, by her own account, only glanced back and saw our group heading toward the exit. She never confirmed we actually made it out and never checked that each of us still had proof of admission. When I reached the exit checkpoint, staff asked for my ticket. I had none, because LivTours never gave me one. I was told it was illegal to be in that area without a valid ticket, pulled aside, and questioned. The police were called. I stood there while my wife and children watched and had to step in to try to help me. My wife eventually pulled up our purchase receipt on her phone, and that is the only reason I was allowed to leave. LivTours admitted in writing that the guide saw our group heading toward the exit and left without confirming we made it out. She did not secure our exit. She did not check that everyone in the group actually cleared the checkpoint before she walked off with two other guests to the bookshop. Making sure a group actually exits a controlled site, not just watching them walk in that general direction, is a basic responsibility of a tour guide, especially one holding the only ticket that gives that group the right to be there in the first place. As an African American man in a foreign country, being publicly stopped, questioned, and detained by police in front of my family was humiliating in a way that is hard to put into words. This was supposed to be a trip celebrating my children's accomplishments. Instead they watched their father get pulled aside like a criminal because a tour guide walked away without making sure we had what we needed to leave. A LivTours representative called me shortly after and told me directly that a refund would be issued. Weeks later, after I put the complaint in writing, LivTours reversed course completely. They now claim the tour was "completed as planned" and that the incident was outside their control. Their own emails contradict that. They admit their guide saw us walking toward the exit and left without confirming we got out safely. They admit they do not provide physical tickets to guests. Those two facts together are exactly why this happened, and it happened because of how LivTours operates, not because of anything my family did. I would not recommend LivTours for any tour requiring facility exit past a checkpoint. Ask directly whether you will receive an individual physical ticket before you book, and get it in writing. Reggie

We had a wonderful day in Rome with Rolando as our driver and guide. He took us to popular spots as…read morewell as some less visited. He knew how to get timed tickets for the Colosseum with out waiting in a long line. He also helped us find a restaurant that could accommodate gluten free for a member of our party. He picked us up at the port at the agreed upon time and got us back to the ship with plenty of time to spare before the all aboard. His van was very clean and comfortable. Nice way to relax and see a big city such as Rome.

We used Rolando for three separate days in our stay in Rome. On day one he unfortunately had to…read morestay home with a sick daughter but he sent us a very professional driver by the name of Domenico. We used Domenico for a day trip to Florence. We were picked up in a clean huge Mercedes passenger van. Domenico was pleasant to talk to but I had a sense he was more of a reserved person. He did answer questions and make suggestions though when asked. This was charged at a flat rate. Our second scheduled day Rolando was able to make it. This was a day in Rome where we wanted him to essentially chauffeur us through various religious sites. We gave him a list and depending on time he figured out the best way to see what we could. He would literally drop us off in front of any site and wait for us. This was pretty helpful as some of the churches were a bit far from where we were staying in Rome and we would have been zigzagging on public transportation in sweltering June heat. The comfortable air conditioned MBZ minivan was so much easier. Rolando suggested an awesome lunch at La Carbonara (see review). This day was charged at an hourly rate. Our third day was a last minute addition. He had a cancellation so we decided to have Rolando bring us to the Umbria region where there were medieval towns. This included stopping at Assisi, Civita, and Orvieto. These were magnificent to visit. Again Rolando suggested an awesome place to eat in Assisi. This was charged at a flat rate. Rolando takes pride in his vehicles keeping them clean. He stocks them with water for you and the vehicle is WIFI equipped. Rolando is very personable. He gave unsolicited information about places we were passing by so we had not just a driver but a tour guide. I totally recommend him!

Years ago I used Once in Rome to get a tour guide for Vatican City. It was early December so we…read morewere fortunate that it was not too busy, but pretty chilly out. Our tour guide was very knowledgeable, but much of our time was wasted (45+ minutes) outdoors, standing in one spot, looking at a book at what's to come. It was brutal and when we actually walked through, it went quickly and before we knew it, we were done. I would have preferred the traditional method where the tour guide shows as well as teaches, instead of teaching you up front about what's to come and then you having to remember as you walk around.

The tour guide was on time, friendly, thorough and knowledgeable. He made sure we had breaks for…read morewater and shade and kept track of us. I took a misturn and he quickly found me and brought me back to the group.

Incredible service. On time, kind and professional. Great communication and attention to detail…read more Will use again and highly recommend to all. The price for private transportation is close to what you would pay for a taxi or uber service which was impressive. Truly priceless at the end of the day for security and peace of mind. Thank you to Fabio for his great driving!

This was my first trip to Europe and I traveled with my adult daughter. I booked my tour far in…read moreadvance, and Irene was very accommodating and helpful. She answered all of my questions quickly and completely, and tailored our experience to what we wanted to see and do. My daughter and I booked a pick up from the cruise port of Civitavecchia and tour of Rome. Andrea was there to pick us up promptly and it felt like we had just reconnected with an old friend. He was very knowedgeable and personable. We were able to see all of the main attractions we wanted to see, and he utilized our time well, avoiding traffic. Andrea made reservations for us to enjoy lunch at a local restaurant where we sampled local food and wine. We were also able to go shopping for souvenirs and learn about the history of the area. We ot back to our cruise exhausted but happy from all we had seen and experienced. The following day, Andrea met us at the Naples port and we headed to Pompeii. He had arranged a private guided tour of Pompeii for us, which we thouroughly enjoyed. We then headed to Sorrento for lunch and shopping. It was a wonderful experience and I would definitely utilize their services again when we are able to return to Italy!

The Tour Guide provided the best tours in Barcelona and Rome for me. Sara was absolutely amazing…read moreguiding us through the Vatican Museum and City completely overprepared. She was 10+ She also had really cute Chanel tennis shoes!

We had Riccardo for our Express Colosseum tour June 2026 for our family of 4 (2 adults, 2 teens). I…read moreunderstand there can be language differences, but as someone who speaks both Italian and English, even I couldn't understand the hybrid way the guide spoke - he left the whole group not understanding a single word. The explanations were monotone, the emphasis was on the wrong syllables and oddly, every word that should start with a vowel started with an H. Helephant. Hantelope. Height-Height. Also far too much time was spent on his binder of web photos. I'm not sure what company this guide was contracted through (as I'm fairly certain The Roman Guy uses third parties now, which is different from the first time I used them a few years ago), but TRG needs to review the fluency of their guides. This was my third tour of the Colosseum over the past few years and it was a complete waste of money. It was supposed to be only an hour and after 90 minutes of not comprehending a word we finally left. Since the official Colosseum site makes it not easy to secure tickets directly, I'm just viewing the whole experience as an overpriced entry ticket. Many people in our group just took their earpieces off after a certain point. Regarding the actual tour booking and the days leading up to it, I received a message a few weeks prior stating that the tour could not happen at the scheduled time due to operational issues, and would I be open to coming later in the day? They asked me to choose an option (which there was no second option presented but I presumed it was a refund) so I told them I would just take the refund as we had a flight to catch during the revised time. They wrote me back immediately and said that "they were just checking on if I could take the new time but the scheduled time is still fine". Very confusing, is it cancelled for operational reasons or not? The whole thing was just odd and I won't be booking again.

We went last night! It was so much fun!! It was a great way to see the city. I've been on this…read moretour before but this time I hosted my best friend's daughter. She loved it!! Ricardo and Marco were wonderful guides... super informative, nice and funny. We not only had a good time but felt like we made new friends.

We loved scooteroma. The planning was so easy and the tour guides were all extremely fantastic!!…read more Four of us did a 3 hour tour and we saw what felt like the whole of Rome. We thought we may want to drive but it's actually so fun to ride behind a local and hear them talk about a city they love so so so much. This was my absolute favorite thing to do in Rome and a memory I will treasure forever. The fellas were all so lovely and kind! I could not recommend this business more!

We took the VIP tour of Rome from Civitavecchia. Our driver, Gabriele, was there waiting for us as…read morewe got off the ship and he was delightful!!! This tour was a great way to really see the highlights of Rome in a day. We met our guide in Rome and toured the Vatican, Basilica, Trevi Fountain, Colosseum and everything else promised, skipping the lines everywhere. All of this in addition to Gabriele taking us to a gem of a restaurant where we had the opportunity to eat the most delicious food and relax. We saw so many cool things in Rome, but we have to say our driver really made our day special. Gabriele was a gem-- kind, witty, so knowledgeable! He taught us some Italian and taught us so much! We made a friend in Italy! Thank you Gabriele, Antonella, and limousine Tours of Italy for this unforgettable experience!!!

What an amazing experience with our driver, Sergio, and our tour guide, Alessandra. Both were…read moreincredibly nice and provided us with Roman hospitality. They took us to all the places we wanted to see and provided us insight that only true Roman's could provide. We travelled with our elderly mother, who required a wheelchair. Both Sergio and Alessandra were very patient and conscientious with her, and us. Alessandra cleared paths for the wheelchair and took us to the easiest paths, avoiding all of the lines. She was so knowledgeable and provided us with the best Roman history lesson possible. We wish we could do it again tomorrow. Highly recommend this team for all.

From the I-meant-to-leave-this-review-before file:…read more I certainly understand the appeal of riding Rome by Vespa, but it seems like a smarter way to roam -- pun intended -- the countryside. Given the herky-jerky way of Roman transit it would not be a consideration made unless I was under a helmet. Even then, it would probably be a hard pass. But I'll still keep it under consideration. Five stars for the perceived enjoyment one might derive from this mode of transportation.

Thought I was renting a hike for just one day... but it was so fun and they were so nice and…read moretrusting that I kept the bike for 5 days. Best way to travel Rome. Way cheaper than a taxi and less complicated and more convenient than buses and trains... and I was with my family so didn't want to rent scooters either (safety reasons). The staff is very nice and accommodating. I was running late to pick up my bike so I called to inform them and they stayed open 10 mins to wait for me. One day I had my seat (saddle) stolen and they replaced it with a smile. I will rent here again.

Do not book this tour! The tour guide was Andrea and she was rude, they separated our group and she…read morewas not willing to answer. She told me to stop talking as I was talking about the rest of our group. They told us tour was at 9:45 and it didn't start until 10:45 am. The tour guide also wasn't explaining much and wasn't tech savvy. Took forever to even get our tickets on her phone. She got mad I was trying o take a photo and told me I could come back later but she stopped to answer a personal phone call. Book through someone else!

Only tour in my life where we had to look up Wikipedia DURING the tour…read more My Italian friend recommended this agency because we are Catholic, coming for the Jubilee and wanted a religion-centered tour - Jubilee/Early Christianity. The other people on our tour were also devout Catholic. I believe the tour was done by Maria Lazara. We do not know her name because she did not bother to introduce herself, nor did she ask our names (aside from checking our family name off). We met at the statue and then without any introduction to our tour, nor introduction to the St John of Laterna Church, she marched off in front of us to the Church's portico. It was a bad start. That's the main complaint: she gave no introduction to the tour or any site, she gave no church or historic context on how things came to be or how they evolved. She gave no Catholic perspective. A tour guide needs to be a storyteller! And I expected a guide well-versed in church history, both religious and urban! Instead, it was a bunch of random historic facts. She primarily spent her time pointing out symbolism in the paintings and mosaics. Clearly, she majored in art history, and the history of Christianity was a boring sideline to her. She liked pointing out that Laterna was populated early, while most of Rome was countryside - but why? How did that change? Where did Catholics live and why did they move? Why were these churches chosen for their Holy Doors? Why only 4 doors? She told us the Laterna Holy Door was an original bronze and a couple more facts and then we marched through as it were nothing. Nothing about why it is special that they are open, how Catholics view this moment, etc. IT IS SPECIAL. In speaking about the Jubilee, the only thing she said was that the Pope first started it once every 100 years, and since the Roman townspeople made money on tourism from the incoming pilgrims, they moved it to every 33 years or when they wanted. That's it - Jubilees were about making tourism dollars. End of her story. None of our group of 3 heard that the Sacred Steps were brought from Jerusalem and why, and where they were placed originally. All she did was say "it is not a hard job to move stairs." THEY ARE SPECIAL. She just said: you can up if you want, I'll wait here on my phone. Again, her specialty seemed to be art history not Catholic traditions or history, and 75% of the time, she spoke about symbolism. The blue and yellow of Mary, the keys of St. Peter. That's fine but there was no narrative, no church history. The tour ended exactly at 12 p.m. Clearly, she was glad to be out of there. Another note - yes, her English vocabulary was good, but she spoke sing-song Italian style and it was hard to follow her. She does not have the cadence of an English speaker. Very disappointed in Eternity Tours' guide. Aside: I really enjoyed Eternity Tours newsletter mailings.

AMAZING tour experience!…read more We had a private 4-hour golf cart tour (highlights of all major attractions) which allowed us to see so many special places all over the city and from vantage points we would never have found on our own. Plus the golf cart was just fun whipping down random cobblestone streets and through crowds of people. It was a really special experience for us, and our tour guide was superb; very jocular and down to earth. As part of the tour our guide also got us into the pantheon for free and showed us around one of the local churches which had unique graphic illusions (as well as some creepy skulls/skeletons incorporated into the religious artwork). One of my favorite parts of the tour was stopping to check out Giardino degli Aranci (orange grove public square overlooking the city at night). Highly recommended.

We did a Golf cart tour today with 10 People. We had one large golf cart and a smaller golf cart…read more Alessia Biancucci was our guide. Daniel was our second driver. We all had ear pieces so we could all hear her while we were driving no matter which cart we were sitting in. They Both were Fabulous! We were able to request our tour to fit our wants. She showed us outstanding places we didn't even know we needed to see. She had the greatest photo shots for the city. She was funny. They allowed for a stop for Ice coffee, so yummy and gelato. It was very hot out today and the golf cart allowed us to beat the heat and cover more ground than we ever would have otherwise. Would do this again in a heartbeat and would Highly recommend them. All 10 of our family members were very happy!