I am fairly new to Dallas and was looking for a nice salon to get a trim. My hair hasn't been cut since I moved to Texas and so I was well over due. I am aware that the change in climate has caused my hair to become dry, but I have spent years growing it out to the length it was. Before Jenny even started cutting my hair, I specifically told her that I had some breakage in my underneath layer, but I did not want it cut to the length of the breakage. I reiterated the fact that I only wanted 2.5 to 3 inches cut off. Jenny then took a picture of the back of my hair and then had me show her where I would like to have my hair cut. I am attaching pictures of the before and after. I walked out of there almost 9 inches shorter. It wasn't until she started cutting the front that I realized what happened. I even asked, "Where is all my hair, I said 2 inches." Jenny kept saying "I did exactly as you asked me to." I told her my hair use to cover my boobs, and now it doesn't even go past my shoulders, please tell me how that is 2 to 3 inches. I started to get emotional. I know its hair and that it will grow back, but I did not sit there explaining exactly what I wanted and tell her what I didn't want done, only for her to do exactly what I asked her NOT to do.
I had asked for a conditioning treatment with olaplex added to strengthen my hair. She took me to the shampoo station and washed my hair and started what I thought was the conditioning treatment, but she had put a "gloss" treatment on my hair, which is actually a chemical treatment. The color that she put on my hair was a brand that I am actually allergic to and had a reaction. For 3 days, my scalp severely burned. When I called back to ask what she had placed on my hair, she said once again, that it was exactly what I had asked for. Once again, incorrect. A conditioning treatment vs a color treatment are two completely different things.
During the process, she was massaging the chemical into my scalp causing major skin irritation.
I am a licensed cosmetologist, and although I do not currently work in a salon, I know the procedures and the importance of communicating with your clients. Jenny does not listen, nor does she care about making a situation right when she was clearly the one who messed up. She was upset that I told her that I did not believe I should pay for the hair cut. The cut was so bad that I had to go somewhere else to have it fixed as much as I could without going shorter.
I would not recommend Jenny to my worst enemy! read more