This is my first yelp review ever , i went yesterday to pick up an order the hostess tells me it will take 3 to 5 min , i've been in the hospitality business for 15 years as a Bartender from Miami Beach to NY city , mostly night clubs but also have worked in restaurants and hotel , not to brag but really famous places so i know ins and outs , i know 3 to 5 min means 10 to 15 min the hostesses were acting like they work at a club or something and if it was like slammed, it was busy i'm not going to hate but with professional hostesses i worked with 2 could handle it after the 15 min i asked to speak to a manager she ask me you speak spanish , i knew who the manger was because i could tell like i said ive been in this business for so long i could tell i saw she never went to her she was giving me the run around but where she messed up was i knew what she was doin t this i mention if u speak spanish part because early in my career as a bartender i had a bar back who was from argentina i spoke tohim in spanish i thought it was the right thing to do and he politely tells me can you speak to me an english because i wan't to learn english to better myself he is in the U.S. after all kind of seem's like a good idea don't u think and since english was my first language and speak it well it always stayed with me what he told me it made me feel proud to know the guy he was a beautiful person, needless to say after 30 min i went to walk to the manger the hostess runs to beat me to the manager she does the whole telling her in ear what she wanted to say ,i explained my situation she barley knew english i'm a hispanic male i want the best for latin people, so i left after the 35 min wait with no food all i can say people if your dignified women, male or any race the place is classless it was laughable where ive served michele rodriguez, eva longoria , pailina rubio, el puma , ricardo montanez guy who sang every novela song back in the day basically every rapper pdiddy jlo basically every nfl & nba player for laugh's sake bill maher, for them to act like it's a fine dining or hot trendy place is crazy , again it's the fortaleza in carlstadt ,nj you're food isn't all that i'm not hating , it's just the service n hospitality is something i'm passionate about because being from miami it's the life line of our economy ,if you like service and dealing with educated people this is not the place, oh and if you don't speak spanish youre out of luck because they don't want to speak english they want you to speak spanish it's sad and laughable and at the end it all catches up in this business you will get the clientele u deserve and u will see it reflect on you're tips ,maybe you're backed by a cartel and will never go out of business but the clientele u will receive will reflect what kind of place it is that is an equation that always wins at the end and places like that do water down there liquor it's just how it goes and remember house tequila u asking for el dia de la muerte in english day of the dead, u see i was born in the U.S. but educated myself to read spanish and write it as well, u people in the fortaleza in carlstadt , nj educate yourselves n remember you're in the hospitality industry read more