We opted for this known hotel restaurant because the place looked promising and being already rather late (1:30pm!!!) it was also a pragmatic choice since it was open and offered a reduced menu selection, better than nothing. Alsatians are not known for their flexibility... and you don't get easily food on a Saturday afternoon if you come to the idea of lunching so late in a small village, even a touristy one!
Anyway: we ordered to start with a platter of crudités, a carafe of Pinot Gris and a bottle of pétillante. I explicitly specified that we wanted to share the appetizer. After 30 minutes we got the crudités, and the white wine. No water, no bread, no silverware, no additional plate for sharing. I also kindly demanded to clear the table but nothing happens for at least 5 additional minutes (thanks God the crudités don't get cold). The place wasn't by the way anyone so full and there were several waiters around looking distracted. Still we didn't get any attention. I called eventually a waiter from distance and she asked me from 10 meters to tell her what I needed. Finally - after almost one hour - we got our main. But they never brought the glasses for the water, the silverware used for the starter was taken away but never replaced.
Eventually after me talking to the reception we get the silverware and the glasses.
I guess two stars are probably too much. Food quality is not bad at all, but the management doesn't train enough the many young servers. Their manners might be ok (they smile a lot), but there is a total lack of true attention of what customers need. I have no big expectations from a simple place like this, but I expect the table to be cleared before food comes, silverware to eat and separate glasses for water and wine. Is it asking too much? Otherwise I can eat at Quick or Burger King. read more
