Do not take your pets to Thompson Animal Medical Center at 4540 Mormon Coulee Road, La Crosse, WI!…read moreThey are negligent and incredibly unprofessional. I took my dog there in April when she became sick. When I brought her there, they told me that she was in such bad shape, that they couldn't send her home with me. They said they could either keep her overnight for observation or that I could take her to a more expensive veterinary clinic in Madison or the Twin Cities. They said they thought that her CT scans showed an intestinal obstruction. However, the next day, they called and said that she was better, that she didn't have an obstruction. They said they did a second CT scan in the morning and used AI to look at the images to determine if there was anything to be concerned about. I believe should have been done when the did the first set of CT scans, since it could have confirmed immediately that there wasn't an obstruction and that they needed to pay attention to her labs results (these will be mentioned farther down). They told me she just had an upset stomach and that she'd recover. She didn't. She died shortly after they sent her home. I've been requesting her lab results from that visit and I just got them, along with the note that they would not be communicating with me further. As if I was being unreasonable for asking for them. Her test results indicated that she never had an obstruction, but that she actually had a bacterial infection that was causing her liver to fail. Every test result of her liver enzymes indicated this and they ignored them, for some reason. Her bilirubin levels were extremely high, 3 times the normal range, and they did nothing about it! They also lied in the records that they finally gave me. They stated that she was in no visible distress when I brought her in, when she actually was in distress. So much distress, that the vet and vet tech commented on it, since they had met her before and knew she wasn't acting normal. They also stated that her mucous membranes were pink and moist when she was brought in and when she was released, which is another lie. Her white gums were one of the reasons I knew she was sick and brought her to the vet. And this was another thing the vet noticed and commented on. They are unscrupulous, negligent, unprofessional, and liars. They only care about money, they don't give a dam* about your pets or you. If your fur-baby gets sick, take them to VCA Sand Lake Animal Hospital.

Dr Jake killed my Shih tzu by misdiagnosing her. she had a cancerous tumor in her throat. By the…read moretime I took her to another vet it was too late. they found the tumor with a simple X-ray. Dr Jake never even took an X-ray. Do not trust Dr Jake

I am so appreciative of the staff at Hillside Animal Hospital. I called them this morning with a…read moresemi urgent health need with my cat, and they went above and beyond to get me in the same day. They always provide excellent care in a calming environment for my fur babies. Thank you, Hillside!! I will always bring my pets here :)

While on an extended visit in La Crosse, our 9 1/2 year old dog began having issues with one of his…read morepaws. A growth/tumor appeared almost overnight and began growing very rapidly. I called Hillside Animal Hospital and they got us in right away. Even though it was our first visit, they treated us like we were part of their family. Everyone was so kind and helpful. The vet who examined our dog was so thoughtful and very thorough in his examination. He explained in detail his recommended treatment and answer all my questions in a very helpful and caring way. Two days later, they called to make sure Aspyn the Dog was doing well and to see if we had any additional questions or concerns. I would highly recommend their services to anyone! They are extremely reasonably priced and the entire staff is so kind and caring. Thank you, Hillside Animal Hospital for all you did for Aspyn the Dog!

Always a wonderful experience with Dr. Chaffin! He has taken care of all our furry family members…read morefor over 30 years. The staff at CACC is amazing & we are extremely confident that our Lucy is in great hand!

Compassionate care for our pets. They clearly love and care as much for our pets as if they were…read moretheir very own! Great staff.

Do not take your pet to get spayed or neutered here. It cost our 7 month old puppy her life.read more

The doctor fit us in first thing in the morning. He was beyond kind and knowledgeable while caring…read morefor our very sick little puppy. The office staff was likewise super kind and accommodating. I would definitely recommend them to anyone in the area. We are from Arizona and was such a relief to find the help we needed. Thank you sooo much for helping us in a scarey time!!!

We think that the doctors and staff are very good at this location. We had our dog, Hank, an older…read morerescue for eight years and brought him here exclusively. He was a special dog with trust issues, especially with men. The doctors were very understanding and took great care of him. He passed approximately one month ago and it has taken me this long to write a review. Each time we brought our dog here for care we never felt rushed. The doctors took their time and let us ask as many questions as we needed. When it came time to say goodbye to Hank, they were very compassionate and helpful. In addition, they sent a very nice sympathy card after a few days. We are very thankful that we had a wonderful Animal Hospital close by with great providers. We recommend VCA Sand Lake Animal Hospital.

Treated my dog like she was his own very kind and caring…read more needed a vet on a Saturday and they found a a spot to fit us in. Left feeling relieved my Stella was well taken care of. The Total Bill was amazingly affordable!!!

Usually when someone leaves a review that is unsatisfactory, a business will comment and offer an…read moreopportunity to make it right, or even apologize. But not this place! If you scroll thru the reviews, you will see this yourself. They perforated my cat's eardrum, then they lied about it. Vehemently. The tech, the veterinarian and the office manager. I provided proof and Michelle, the office lady, still denied it. I couldn't believe it! Don't let the tech leave the room with your pet, you never know what will happen AND be covered up back there!!

I can never thank you enough for the care and support when Kippa was sick, your understanding was…read moreso appreciated, he was a very special kitty kat to me and you also cared about him too. You always took special care of him, and now his sister. He left a big void in my heart so very special. They even spent holidays with you and always received such good care. I remember calling on Halloween to see how they were,and danielle said they did not want to go out, so she was going to pop popcorn, and put in a scary movie for them, that's how much they all cared. Thank you all for all their care. Paulene

I have been a customer of La Crescent Animal Care for more than 10 years. I started going there…read morebecause their prices were the best in the area. I've stayed there because they are great and their prices are still the best. The staff is friendly and really care about animals. I've had nothing but positive experiences with them.

I am so disappointed in this shelter right now. This dog could already have a good and loving home…read morehad they made it a priority. We were denied because I have a 15yo dog and three of our kids are younger than 10 (the lady who originally found him and had him for a few days before surrendering him to the shelter had a 4 and 7yo the dog did great with). I have owned dogs for 17 years, 11 of those years with small children yet I was denied. These responses (screenshots, which I can't put in order on this website for some reason) have all been deleted from the post, which I find incredibly shady on their part. https://www.facebook.com/146957808032/posts/10160254306853033/

I have taken my pets to this practice for the past twelve years. I have found both Doctors Kratt…read moreto be very caring and very professional. I would recommend Central Animal Hospital wholeheartedly.

I have been dealing with a very sick dog for about a month. This weekend she became very ill…read more She has liver disease and stage 5 congestive heart failure! She has gone into very labored breathing and 4 times faster to what it should be. I called late saturday evening and they answered as if they either just woke up or came home after being out partying! She mumbled quite a bit it was hard to understand her at times! I gave her the info and she asked if I thought my dog needed to be seen tonight if it was life threatening. I know I will have to put her down and I did not want her to suffer. I wouldn't have called if I didn't think she needed to be seen, I was so mad, I hung up. Many years ago i brought a dog in who lost their leg to a dog fight. I took them here and i vowed I would never bring another animal here after how they treated her and the situation. Do not for 1 minute believe they care about your pet! I had to call this vet because my normal vet does rotation and this was central animals weekend! Yes I'll be finding a new vet!

We had the pleasure of Dr. Macon taking care of both our cats for the first time recently. I cannot…read moreexpress what an absolute treasure he is. He was thorough, polite, informative, and had the best demeanor. Thank Dr. Macon for providing exceptional care.

If you don't want to read the full story below, just know our new client visit was cursory at best…read moreand failed to diagnose our dog's parasitic infections. They seemed unwilling to acknowledge their scope of practice could be enhanced. Disappointing vet visit and worse customer service. We took our new rescue dog here because it's closer to home than our previous vet. When we first called to get an appointment, no one answered in the middle of the week in the middle of the day. I left a message, but got no answer. I called again and we got an appointment set up. When we arrived, the service was very friendly. For a new client appointment, it wasn't very thorough. Dr. Buley did not examine our dogs teeth, paws, rear, or ears, and did not request a stool sample. Our dog moved away as the vet touched her, and she didn't try to examine her more. We left dissatisfied, having paid $150 for a vet to have baby talk with our dog. We then took our dog to another vet, which diagnosed her with two types of parasites, which were successfully treated. I called back here to try to get a refund, because the vet visit was not cheap, and to let them know that their exam was not up to par so others wouldn't have the same experience. Again, I had to leave a message and call back later. After speaking with the front desk people, they said that they would talk with the owner about issuing a refund, which I understood. A week or so goes by, and no call or email from the owner about a refund or discussion about the appointment. I call again, and have to leave a message. When they did call back, they did not acknowledge that the exam should have been more thorough, nor did they seem interested in our concerns about the visit. Very disappointed!!!