This place isnt the place to go anymore. I feel like at one time it might have been... but not anymore.
For starters this is the second year in a row I had to return pumpkins because they wilted and died before we could even carve them. Last year I chalked it up to it being hot, but this year October has been for the most part cold, or at least cold-er than last year - but FOR SURE cold enough for pumpkins to make it to carving day. When I brought them back the owner first offered to replace four out of seven soggy pumpkins (we bought ten total, and 7 died super fast)... when I pressed the issue and asked for them to all be replaced as they all* died only four days after having them she obliged, so I should give her some credit there.
My biggest issue with this place is two things really...
First is the staff. They must be family of the owners because they are terrible. There is a woman who is in control of the bouncy houses who screams, I mean SCREAMS at the children in demanding belittling ways. When I asked her for her name she asked what I needed it for...that was weird...I had to get it from the lady at the register: Amber has anger issues. When I suggested that she should have the children go into the bouncys one by one rather than scream at them for all going at the same time, which was ultimately her choice to do so in the first place, she shrugged it off and continued to yell... We ended up rotating bouncys to use the ones she was not watching. When she switched to the bouncy we were in we moved to another one.
Staff issue #2... The person watching the animals is not in any way qualified to be handling animals... He was actually VERY sweet and nice. He was also good with the kids... But he knew absolutely zero about these animals...he was very rough with the chickens and pigs. Like he literally tossed a chicken into the other side of the bin... I wanted to stuff as many animals in my bag as I could and get them the hell out of there. I am hoping that they are somewhere safe now.
And finally, the gal with the black hair that runs the register... where do I even begin? She is very nice when you are not doing anything to upset her.... but lawdy do not upset this woman. I watched the mother of a child who was on a school field trip ask her if her establishment was insured and protected in case an accident were to happen while they were on their field trip. O. M. G... She flipped the F out on this woman. How dare this woman ask her such questions? How dare this woman want to know if a business that was currently in operation have insurance which I believe is like a required thing, is it not? The mother looked like she wanted to cry as she backtracked as much as she possibly could to get herself away from this woman. Poor Mother, if you are reading this, I tired asking for you and the answer is most likely NO... she is not sufficiently insured...and if she is she is absolutely refusing to prove that she is. This could be ego, but it could also be that she doesnt have coverage.
The second major issue was with the pricing... The sign on the street said "$15 for unlimited slides", but another sign said "$10 entry to ride slides"... THEN she told us that it was $15 per hour, but I heard her tell a dad as I was leaving that it was "$15 unlimited" again or $10 for an hour... Pricing was all over the place which is a personal pet peeve of mine in businesses.
Anyhow... I prefer the Smiths up the street...or hell, make it a day trip and get out to Underwood or the one from the freeway toward Calabassas.
This place is far too over priced, far too staffed with people who are about to snap, and I am going to lose sleep over those poor animals... read more