I try to keep a sunny disposition always especially with people while I'm out and about.
So when I walk into a business, I expect the personnel to have that same kind of attitude.
Instead, you can walk into this library, looking lost. And neither of the ladies in the front will bat an eye your way.
There's a kiosk even to check out books right infront of the desk of the woman who stayed stationed in the seat the whole time we visited. Scowled at the face. And very unpleasant aura. She watched as me and my 7 year old struggled to figure out why my card wasn't working.
When I walked over to her desk, she was snarky. Since my library card doesn't specifically say Castaic Library on it, and we'd also gotten card at a Library in Canyon Country I wasn't positive I was using the correct card (since it wasn't working). So I asked the lady at the desk and she said "well it says LA County doesn't it" mind you, I'm a very quick to shoot off at nasty people kind of person. But I let it go since I just wanted to check out the books we had and return the one.
I was advised the system automatically assigned me a pin. When I first got the card, I wasn't asked to set up a pin and I never received an email or notice to set up a pin so I thought that that was odd that the system chose one for me. I would've never found that out over at the kiosk by myself. And it really irritated me that she allowed me and my child to stand over there poking at this computer hearing us go on about something being wrong and she just sat there.
But she was able to help me reset my pin. Now you would think since she already had her system up and my card and account information that she would just go ahead and proceeded to completing checking out my books for me. Nope. She shoo'd us away back to the kiosk advising if we needed anything else let her know.
Fine. I completed checking out our books.
Now I was a little bit embarrassed because I haven't been to the library myself in a long time and I wasn't positive so I asked her if I could also return books through the kiosk . She specifically advised me to drop the return book off in the bins in the front of the library. Again, I'm irritated because she could've just taken it from me to assure the return was returned. Something didn't sit well with her just pushing us away at every chance she had to help us.
It was absolutely dead in there as well (about 330-4p). But we did as advised and dropped the return in the front bin.
Fast forward to TODAY my teenager sends me a screenshot of an email from the library advising the book we returned is LATE and not returned!!!
HOW?!!! When we did exactly as was asked?!! We checked out books fine but somehow messed up retuning the 1 book we had to replace that day??
There was no help when we called about it.
Was advised we have to wait 90 days to see if they find it. It has to be wherever the staff left their customer service and smiles.
I refuse to pay for a book we returned. So we shall see how this ends up going.
Don't they have cameras?! Something. read more