The location of this hotel is steps from the beach, and a block from the main square. I would take one of the golf cart taxis from the ferry though since the roads in Isla Holbox are sand and had quite a few puddles, although it is walking distance if you would rather walk.
The staff was very accommodating. While booking my husband didn't change the date from what auto-filled, so he made the reservation for the wrong date. We contacted hotels.com since he made the reservation though them and they were not helpful at all. They basically said they could reserve the correct night if we paid full price again for it, because that was the hotel policy.
I was ready to write a horrible review, because this meant that they had rooms available and we realized the mistake minutes after the reservation was made. I decided to verify this policy with the hotel first, so I sent them an e-mail.
Turns out this was not their policy, they made the change at no charge.
When we arrived they let us check in early since the room was ready. The hotel and the room were super cute. The hotel had a small pool that was also very cute. The room was comfortable and had a separate sitting area with a small kitchen that I did not expect. We also had a little patio off our room that had a sitting area and a hammock.
If you are going to Isla Holbox, I would recommend this place, it has everything. read more