This island is an absolute must, keep in mind that there's no cars just golf cart/ATV taxis, so bring cash. This is an island to simply enjoy paradise not necessarily to shop etc. We rented this hotel June 2nd-3rd, 2018.
Casa Iguana Hotel is an immaculate, clean lines, minimalist gem, and makes it easy to disconnect. There are 2 well kept pools and beautiful mural on the hotel walls. Located on the Playa Grande sector, there are hotel provided lounges to enjoy not only the views, waves, but also the sun. =1 star
Price includes a very delicious breakfast that's well above a typical continental breakfast (though your standard continental breakfast fare is included as well). We had Chilaquiles and a sunny side up egg ontop. The staff made us a spicy lime habanero salsa to go along. = 1 star
The room is smoke free, air conditioned, spacious and the super roomy shower is stocked with your usual toiletries. The balconies all have a couple of hammock chairs as well as a hammock inside the room in front of the balcony- allowing for a sweet ocean breeze. The decor had a definite Mayan appeal as well. = 1.25 stars
Customer service was on point even letting us check in early. The receptionist, Erika, did push for us to purchase any activities through the hotel to ensure legitimacy. This is where things went bad. We wished to do the bioluminescence tour, she highly recommended Maestro Alejandro, and praised him indefinitely as he has done this for 25+ years throughout many tourist areas. We paid for our party of 5, were later given our rashguards and told he'd pick us up at 9. He came for the first 3 people in our party then us last 2. It had rained prior to our stay so the roads had puddles, some rather large. Maestro Alejandro drove like a bat out of hell through these puddles and many times I thought I was going to fall off. He later switched me to the front where he had a muddy netted bag by pr feet and again I almost flew off except this time a nut from the missing seat kept jabbing at my back + ribs depending on how I sat. He drove through many streets to the point we had no idea where we were, this will make more sense later. Left us out in a dark secluded area with a very small flashlight and not much instruction, in our midst mosquitoes. We kept getting bite through our rashguards surprisingly but at least one of us had enough sense to bring Off so we sprayed ourselves continuously. Maestro Alejandro kept dropping people off then finally arrived and threw the netted bag and told us all to take scuba gear... yes from the muddy netted bag that was next to our feet!!!! Not new, not clean mind you. At this point I felt compelled to bail out but before I could someone in my party had had enough. Apparently she'd been given a smelly non clean rashguard, given no instruction, left to biten much longer than us, was appalled by the lack of organization, and these unclean gear were the last straw for her so she politely declined to complete the tour. Therein the remaining party all declined. Maestro Alejandro seemed annoyed, and let us leave giving no instruction on where to go for a taxi. We walked in these rashguards, getting bit by mosquitoes, attempting to find a taxi. It seemed like a long time initially until we reached an area we recognized and easily walked back to our hotel in no time. Now the receptionist who'd highly recommended Maestro Alejandro took GREAT care of us and refunded our money in its entirety- for this reason I have to give them a full star in customer service after all, as Erika ensured to make things right. = 1 star
Total: 4.5 stars
I do recommend this hotel, I do not recommend their tour packages based on our experience. We met other patrons who'd hired bioluminescence tour from street vendors near the highly trafficked area and they had an absolute blast. read more