I've been a member at Hand & Stone for several years, and at some point my payments stopped going…read morethrough--possibly on my end. When I reached out, I was told my membership had lapsed, but I still had 10 prepaid services on my account. They asked if I wanted to reinstate my membership, and I said I wasn't sure. I scheduled appointments to use the services I had already paid for, but after my first visit, a manager told me that unless I reinstated my membership, I would have to pay full price and could not use my remaining packages--valued at over $1,000. This was very upsetting and felt misleading, especially since I wasn't informed of this beforehand. It also felt like pressure to renew a membership I wasn't sure about. I'm sharing this so others are aware. Unfortunately, I will not be renewing my membership after this experience

10/1/21 I have to…read morebe honest- no one can top my regular therapist at a different location. My massage was just ok. Nothing against the therapist. Because my loyalty lies with another therapist it was going to be hard to measure up from the get go. My reason for lower review is: The size of the rooms are so small it's claustrophobic. I asked for a scalp massage and did not get one. The massage also felt very rushed too. I accidentally left my massage oil on the counter in the room and left without it. I didn't realize I had left it until I returned home (an hour drive) There was no effort made to return my oil to me- it was a small bottle I fragranced with lavender and orange oil. I was in the area for a good hour and the therapist made no effort to try to catch me to return it. No one contacted me either. I know it was my fault but I felt like no one was looking out for me. After the massage, the therapist offered me water and stood outside the room to say goodbye (in my native hand and stone the therapist brings water automatically and they escort you to the lobby door and end the service nicely) The availability is poor at this Hand and Stone too. It takes weeks to even get an appointment for a massage. I know they are short staffed. I would rather flex my schedule and drive the distance to go to my regular therapist to be guaranteed an awesome massage, than come back here for a mediocre experience. My credits are paid for but these services still cost me a considerable amount of money. I'm glad I'm ending my membership, the price is going up again. I started when it was 49.95 or 49.99. It has risen over the years to around69.95. If you are new to Hand and Stone you may really enjoy massages here. Since I'm pretty established- this was a miss for me.

Awful! I bought a groupon a few weeks ago for a Microdermabrasion facial. The man I spoke to was…read morecurt and had nothing available and this Groupon has an expiration date. He insisted they do not follow the expiration but I didn't trust him. I told him I wanted to get in, in plenty of time before I go to the beach. He said nothing. I made an appointment and it was close to my vacation so I consulted my Dr. She insisted NOT to get it and that I needed to avoid the sun for at least 1 week. They knew I was going to the beach and said nothing. I cancelled my appointment for safety reasons and because it was 12 hours prior they were taking my groupon and I got nothing! I even sent and email and the response was - No Response! They were curt, rude, UNSAFE about what they do and letting people know about dangers! Glad I didn't go and I hope I help prevent others from unsafe treatments that they fail to tell you precautions and warnings!

First time here, and I traveled about 45 minutes to get here. There isn't much spa-like about the…read more nail service area. No one greeted me upon my arrival; after standing there for a few minutes, one of the workers asked if I had an appointment. I did, and was asked to fill out a form detailing my areas of concern. I did, but the information was never used during my services (I indicated tenderness due to ingrown toenails). I was offered a beverage. I had a Mani/Pedi with Victoria. While there was nothing truly wrong with her service, she made no attempt to hide her bad mood, which seemed to stem from the fact her hands hurt from booking "back to back to back services". There was no smile, no welcoming attitude. Never once asked how things felt or looked. I doubt I'll return, since my service was just average. Mani/Pedis are a rare treat for me, and there wasn't anything treat-like about my visit.

I love everything about Oliver's The atmosphere is so…read morerelaxing and everyone is so helpful and and most of all I love how I feel after I have been in Jennifer Azar's care. I have requested Jennifer when I have come into town from Arizona or Florida and saw her every 2 weeks for color and whatever I needed She has always cared for her clients as individuals and I even entrusted my 99 year old mother to her and she was treated with such care by Jennifer and was ready to celebrate! JENNIFER IS A GEM

wonderful experience!! Claire was excellent. took the time…read moreto really understand what i was looking for in a haircut. My wife's color and cut had her smiling the rest of the day. I can recommend this business and will be going back. !!

I'd like to give -5 stars. Let me start by saying that I have gone to this salon since I was a…read moreteenager in 2004. On March 30th, I had an appointment with a hairdresser at this salon that I've never gone to before. My hair was ginger and a few inches below shoulder-length with some uneven parts toward the right side by my ear, due to growing in after a bleach break-off in August 2020. My hair was not significantly damaged, which is important to note. I asked for chocolate brown hair and a shoulder-length cut. I showed the hairstylist the reference photo I had and then agreed on the level of brown I'd like to go to. While she applied the dye to my hair, she mentioned that she added "violet" into the mix for undertones. I was confused but she assured me it'd be fine, so we continued. During the haircut, I told her shoulder-length was where I'd like to go. Because of the shorter pieces on the right side of my hair, she insisted that the hair should be cut to the nape of the neck. I begrudgingly agreed, thinking that the length wouldn't be horrible and that all my hair would at least be somewhat even. My hair was cut while wet and then she made a comment that I have "different lengths of hair" throughout my head. I agreed that I had different lengths, but I specifically told her not to touch those pieces and to just give me one length, as to allow those pieces to catch up and be trimmed in the future. She then began to hack away at pieces on the top of my head, and I became anxious and scared because of how short it was looking. Then, she began cutting off what she considered to be "damaged" pieces and I started to cry. I cried for about ten minutes. Not once did she stop or ask me why I was upset. Instead, she insisted that my hair was so damaged, she absolutely had to cut it off. At the end of the haircut, my hair was blow dried and then I had a complete panic attack. My hair color looked maroon and actually purple at the roots, and the haircut looked like a cross between a mullet and a pixie. I was horrified and said flat out that I hated it. While crying, the hairstylist seemed more concerned with selling me product than actually caring. I went home hysterical and couldn't look in the mirror because I felt ugly. I also received very negative criticism from family and close friends, all of which were honest about how awful the haircut was. Like I said, it was choppy, uneven, and way too short. I called the salon that night, furious, and told the receptionist my predicament. She was sympathetic and said she would pass along the information. I didn't hear anything the next day, so I called again. I eventually received a call back from the owner, who said she'd "fix it." I went back on March 31st and the owner personally said she would take care of it. I told her how much I hated the hair color and that the haircut made me feel hideous. I told her my self-confidence was ruined and that I never told the hairdresser to cut it that short or to give me that particular hairstyle. Immediately, the owner told me, "I spoke with [the hairstylist] and she said she cut it that way because it was so damaged." There are so many things wrong with that. #1, I did NOT ASK for her to cut my hair that short, I do not care how damaged my hair looked, as you do not start hacking away at pieces that you think shouldn't be there without asking me first. #2, my hair was not damaged to the degree that Artisan's wants you to think it is. My hair has never snapped off while brushing it, nor has it ever melted away after washing it with shampoo. So, Artisan's way of fixing my hair included washing my hair to fade the hair dye (seriously), and then giving me a protein treatment. The owner asked, "So what was your thought process with dyeing your own hair?" Again, we were back to putting the blame on me entirely because my hair was previously dyed. I told her that dyeing my own hair in the past has nothing to do with the haircut her employee gave me. The owner then put in the protein treatment and gave me a blow-out that looked like an old lady bouffant, and I began to cry again. The owner said, "I know, I know. As women, why do we do the things we do to our hair?" (This was in reference to my previous dye job, yet again). I raised my voice and said that I didn't do this to my hair - her employee did. The owner then said, "She told me she talked with you every step of the way." I very adamantly told her she was wrong and that the hairdresser did not talk with me at all during this process. So, I left still crying and was given a refund for the cut only (the hair color looked as it had previously did, just faded a bit). Do not go to this salon unless you're seeing Peggy for curly hair or Iris for everything else. I ended up having to get my hair dyed almost black and purchased $2,000 worth of extensions from another salon. Artisan's makes excuses for crappy service/work and does not take responsibility for any mistakes.

Oh my gosh! I am in love with my hair! Ask for Ariel! She is unbelievable and this balayage she did…read moreon me is like Pinterest worthy! I could not believe how good she was with everything- she completely exceeded my expectations and she is is really fun and easy going! The salon is really clean and comfortable! If you want your hair to look amazing and feel pampered, this place is it! And ask for Ariel!

What a relaxing experience! I've always wanted to get a facial, so when I saw the Groupon offer and…read moreread the info about the all-natural botanical products that Hoch's Salon & Spa uses, I was very excited to try them out. Kendall was my aesthetician, and what a kind, warm, and knowledgeable person she is! When I explained my sensitivity to scents, she turned off the scent machine and opened the windows for me. The products she used made my skin feel younger and more supple, without triggering my scent issues. The facial massage was so relaxing I felt myself drifting off, which has never happened in all the years I've been getting monthly neck and shoulder massages. The only detractor for me was the strong scents, which concerned me when I first arrived. I should have mentioned that when I made the appointment, but I didn't think of it. Again, Kendall worked with me and aired the space out for me, and I had a thoroughly enjoyable experience. I would definitely go back.

Ariana was great! I have thick long hair & also am prone to anxiety attacks before, sometimes…read moreduring, a haircut. It's a weird kind of fear I have getting my cut. However, it was super smooth & she was gentle & genuine with the conversation, too. I dislike fake disingenuous people. Anyway, 5 stars, for sure for the Deca Salon. The space was light & inviting; neat wallpaper & comfortable chairs. Overall, a really good experience. Thanks!

Gina Pede is FANTASTIC. There's just not other way to say it. I got a ton of compliments. I wish…read moreI had a picture of how she braided the back. Super talented. Highly recommend

I love this place so much! I come here for everything (hair trimming, extensions, and lash…read moreextensions) and I have never been disappointed. I've gone to a number of different stylists in their salon and they never disappoint. I love the atmosphere in their salon. The girls are so welcoming and sweet. They make you feel right at home. I've gone to other places that are stuffy and they make you feel uncomfortable, but the numerous times I've come here it feels like you've known them forever! I even bring my mom along with me. She's also had her lashes, extensions, and hair trimmed by them before and she will not go else where. I cannot rant and rave about Gabriella's enough. Try them out for yourself, you will not be disappointed!

This is truly the best salon that I have ever been to I'm somebody that scared to let anybody touch…read moremy hair I had my haircut now once or twice and I had extensions put on went a couple times for conditioning treatments I also been here for lashes I'm going for a foot detox with my friend this weekend and it has been an absolute pleasure I want to say doing business because I'm a business owner myself but it feels more like family absolutely amazing daughters of the most high here! what a blessing to find a salon only listens here's you makes you feel like part of the family, but welcomed with open arms so blessed God brought me here thank you to all the girls that work there you are amazing you have helped me so much more than you know I feel beautiful and have confidence back after my divorce and loss of my sister.. God bless!

Joanne uses soft wax. I told her I was skeptical because I heard hard wax is less painful, but she…read morereassured me her method was quicker and less painful. It was my very first time, but I trusted her. It literally took like 5 minutes to complete everything and everything was gone. I've had friends who used the hard wax method which takes them 20 minutes to complete. The facility is very clean and in a medical office building.

I love to get waxed here! They even have bikini and brazilian! Which she will do perfect. Joanne is…read moregreat and so easy to work with. She works with your schedule and make you feel very comfortable.

I hired Lauren for wedding makeup and couldn't be happier! I've never felt so beautiful in my life!…read moreLauren was very professional and accommodating. The airbrush makeup lasted all night, even through all the tears and getting cake smashed in my face! Thanks Lauren!!

Lauren is the best! I have got a spray tan from her and she also did my make up for my wedding. She…read moreknows what she is doing! She arrived with another artist to help her do all 7 of my bridesmaids, the Moms and Aunts. They were both great, on time and professional. My sister even booked her then and there for her wedding. She listens to her clients and is very connected to the Lehigh Valley Bridal world. I recommend her to anyone I know getting married or just wanting a spray tan!