WARNING!!! PREDATORY AND DISCRIMINATORY BUSINESS PRACTICES AT WORK HERE!!! Never in my life have I been treated with such disrespect and inconsideration as a customer or as a human being. This business, and its staff, have absolutely no regard for customer rapport, satisfaction, or (most importantly) health and safety. Yesterday evening I placed an order with this restaurant, as I've done many times before, and, just like every time before this, encountered issues with my order. However, last night was the WORST and FINAL experience I've ever had with them or any restaurant for that matter, BAR NONE. Firstly, I'd be remissed if I didn't mention the steadily rising prices that this establishment continues to alter at their convenience and their blatant over charging for side items that are relatively inexpensive and are typically included at EVERY other Mexican restaurant. Secondly, what they did to me last night was, not only, wrong but it was unprofessional, degrading, abusive, discriminatory, and ILLEGAL! it was an extremely clear violation of my civil rights. As a person that suffers from serious stomach conditions, I am always very particular with my order. When I placed the order over the phone, the woman (Maria), tried to manipulate me into paying extra for chips that are supposed to be included with the order of queso dip, then she asserted that, in order to receive commonly included sides (SC, lettuce, PDG, & cheese), that I would have to pay an outrageous weight fee in addition. I agreed to pay for the side fixings and, very specifically, asked for the burritos on the vegetarian menu as they're prepared plainly. When we arrived at the restaurant, the order was incorrect. All of the sides I'd asked for to be placed in separate containers were piled onto the burritos and smothered with hot sauce, something I cannot eat as I have a serious ulcer. I expressed to them, with tact and patience, "I apologize for the misunderstanding ma'am, but I ordered the vegetarian burritos, not these, can you please remake the order" I also conveyed the importance of this being due to medical reasons and the woman (Maria), instantly gave me an attitude and stormed off into the back to have them remade. She came back out with the new order after about 10 minutes and, again, it was incorrectly made. This time, there were no toppings and the burritos were smothered in cheese and hot sauce. I, again, reiterated my original order and expressed that I have a medical condition. She then starts cashing out other customers and gets on her cell phone and blatantly refused to acknowledge myself or my husband when we asked if she was going to remake the food correctly. After a few minutes of trying to get her attention, she takes the food from the counter WHIPS it into the bag and tells me to get out of their restaurant and refuses to honor the order altogether. On top of willfully disregarding my health and safety, she continues her degrading behavior by calling the police to have me removed from the premises simply for refusing to leave until she honored the order. To be clear, I was not being disruptive, disrespectful, it threatening in any way. This was an egregious civil rights violation and they WILL be held accountable for such. I reiterated several times that I had a medical condition and they showed no consideration for that whatsoever. As a disabled Veteran and former Military Police, I find their behavior to be abusive and discriminatory in nature and it did violate civil rights laws. Please do not eat here anymore. They constantly over charge their patrons and they do not care to make accommodations for medical conditions which IS their responsibility, being a business whom deals with food preparation. Thank you for reading this very long and sordid story and I appreciate any support from the community. I understand the importance of supporting small businesses such as these, but I also recognize the importance of holding businesses responsible in situations where they behave in an abusive manner. Thank you again. read more