On Monday morning, September 2nd, 2024, I asked for a cab ride from the hospital to my home on 48th and 48th. The hospital clerk phoned LA Cab. I gave the driver my address and he went way out east past the community gardens, and I was saying "this is the wrong way." He finally turned around north of the community gardens and headed back toward town. He asked if I was in Summit, and then he pointed at the the building, which is the highest building in that part of town. I said "Yes" and he said "Oh, okay." Then he drove me directly to the building. I was quite frightened, and remain frightened of using taxis. read more

Service, cleaniness, and timing are usually factors in defining a great cab ride from an ok one. I was in the area and took the cab to/from the airport to my destination. I called in advance for the cab and it met me promptly at the rendezvous area at the arranged time. The driver was friendly and we chatted the whole time to my destination. She didn't go the extra mile of coming out and opening my door but that wasn't a major issue. I'm glad she didn't come out of her cab doing her pants up like an experience I had in a northern Alberta city. Then the driver picked up my suitcase after. Time to dig out the bleach and wipe down luggage. She also came back at the arranged time to pick me up and didn't mind waiting the extra minutes as I was late. Another pleasant ride and chat. Great she keep her clothes on and I don't mind the conversation. read more

On Tuesday, March 26, 2019, I called for a taxi to Walmart, here in Leduc, and the driver didn't show up. I told him I was inside at the entrance where McDonald's is. I waited for an hour, my frozen food was melting. I called back and a man with a heavy accent said he was there. He didn't bother to come inside the door. I am disabled and need to be seated after walking. Secondly, when I got into the cab, he didn't turn on the meter. Now I know how much the ride is from Walmart to my home. He wanted to overcharge me. I refused. I only gave him $5. When I was with one of their honest drivers, my ride was only $6.80. The driver knew he was caught. He proceeded to lie to me, by telling me it costs him more to run. LA Cabs, you just lost a customer. read more

I used them three times over the holiday season and have nothing but great things to say about the overall experience. It was the same gentleman driving on all three occasions and I found him really delightful. Usually when the cab drivers in the city initiate conversation I find it really forced but I never experienced that issue here. He was polite,funny,and interesting which made every trip fly by like it was nothing. The vehicle seemed a little older but was in great condition as well as very clean. I also appreciated that he was always honest about wait times and showed up right when he said he said he would when I initially talked to him on the phone. I was worried on my last day in Leduc as I needed the cab there promptly to take me to the Century Park LRT so I could get to work on time but he arrived that day well before the time he had initially quoted for me. Should I find myself in need of a ride out in Leduc again I could see myself calling LA Cabs again with zero hesitation. They are a great business that cab companies in Edmonton could learn alot from. read more

These people are beyond rude - just called to ask if they could help me arrange a recurring weekly plan to get my teen from one class in Leduc to another a few blocks away. I started call with "hi hoping you can help" and before I could finish the sentence they guy said he has no time to help anyone so unless I'm calling for a cab he's not interested. I called a local competitor who will happily take my $10 per week to provide a 3 min ride for the next 40 weeks for my kid. read more

I called for a cab to Telford Court on behalf of a friend. The Dispatch said he'd help out quickly and interrupted me as I gave directions. They sent a cab to Selkirk and then called blaming me for the mistake. They need to slowdown and listen to their customers instead of focusing on how many fares they can stuff in read more

We called LA cabs the night before our flight out of town. They were scheduled to pick us up at 6:15 am. At 6:20 I called to see if they were on their way they said we weren't on their list for that morning because the shift from the night before failed to pass on the scheduled pick up. They had no cars available to pick us up and they offered no apology or solution. Luckily When we called Sunrise cabs they quickly got us to the airport just in time for our flights. I would not trust LA cabs again. read more

I - and all my friends and family - will NEVER use this cab company again. Last night I called for a cab ride home from a Christmas party and was told the wait would be around 20 minutes. After 35 minutes I called back to check on the status of the cab and was told that they'd called back to verify our ride and when we didn't answer, they cancelled it. The thing is, they never called. The phone was sitting on the bed beside us and never rang once. When I pointed that out to the man on the phone, he got very rude, said something along the lines of, "I'm not going to argue with you lady" and hung up the phone, even though I was not being argument, other than stating that we'd never received a call. All of this could be forgiven if it was not the second time that this same cab company was both rude and provided inadequate service. read more