Loved my stay here!! The rooms are charming with OG tapestry dating way back. The service is top…read morenotch and the rooftop is epic. We didn't get chocolate at turndown which was the only first world problem

Location, location, location. Perfect spot for launching some sightseeing in Bordeaux. Lovely old…read morehotel, very accommodating and experienced staff. We stayed on the fourth floor, a very quiet room. Room was reasonably sized and had a few quirks often found in European hotels.. toilet room on one side of the room and the tub and sink room on the other side of our room. We liked the roof top bar and the morning breakfast buffet. Would absolutely stay here again.

This was a neat hotel to stay in. Located in the heart of Bordeaux, you only have to walk half a…read moreblock to the right and you're at Notre Dame de Bordeaux. Walk half a block to the left and you're at Opera National de Bordeaux. Rue de Sainte Catherine is nearby, as are all of the shopping and eating, from fancy to decently priced. Some might consider the rooms small, but having staying in Japanese business hotels, I'm used to small, though the HBEO's rooms are slightly larger. The room was very quiet, great for getting a good night's rest. There's a Nespresso in the room and you get two complementary pods and a bottle of water. Hotel staff, from the ladies at the front desk to housekeeping, were very friendly and knowledgeable. One of them even recommended a great running path for me which turned out to be a nice way to explore the city. There's no onsite parking, but the Grands Homme parking garage is a three minute walk.

For three days I stayed at this hotel on a Road Scholar trip. The hotel is excellent. Kind service,…read moreattentive staff, excellently decorated rooms that where well laid out, and centrally located to the best that Bordeaux has to offer. I would stay here again, without reservations.

Wow! What a magical experience. The staff was knowledgeable, warm and friendly. Our rooms were…read moreabsolutely beautiful. The concierge handled all taxi and travel plans flawlessly. The breakfast was perfect and the setting so relaxing. Drinking wine on the patio in the afternoon was perfect. Their restaurant recommendations were also perfect. I can't wait to stay here again. I travel often and highly recommend this beautiful boutique hotel.

Beautiful hotel with amazing amenities located close to all in Bordeaux. The most delicious…read morebreakfast I have eaten in Europe so far. The staff is warm and friendly! Don't pass up this place. So highly recommended!!!

My elderly friend and myself were booked into this 4 star hotel for one night on the 15th…read moreSeptember. We have had to cancel because she now has cancer and will still be having chemotherapy in September. The hotel will not refund our one nights stay on these compassionate and health grounds. We cannot believe such a luxurious hotel can't afford to refund our money when they will already have probably rebooked our room to someone else. Kerrie-Ann Muller.

This was our first visit to Bordeux. The staff here provided the best service I've ever…read moreexperienced. Very elegant facility, easy to walk to most things we wanted to see. We'll definitely be back!

From the owner: Au coeur du vieux Bordeaux L'Hôtel-restaurant Basque est situé au coeur du Vieux Bordeaux. Il est…read morepossible d'y accéder soit par le Quai Bourgeois, soit par la petite rue du Chai-des-Farines. Le restaurant, qui prépare une cuisine du marché étiquettée "Grand Sud-Ouest" dispose d'une charmante terrasse.

Lovely boutique hotel, close and a short walk to the city center…read more The hotel is located on a side street. It is quiet and gets AAAA+ rating for cleanliness. Our room was big with a very comfortable king size bed and the bathroom had nice amenities. The heated towel rack and fabulous rain shower made the bathroom luxurious, as did all of the Villeroy & Boch accessories. Staff was very helpful with restaurants, directions and even booked us on a wine tour. I highly recommend this hotel when in Bordeaux.

Beautiful, modern, and quaint lodging. The room and bathroom was spacious. The staff was very…read moreaccommodating and even went to the bakery to buy us fresh croissants for our breakfast. Highly recommend!

A friend and I spent two nights in Bordeaux. This hotel was in a perfect location. It was walking…read moredistance to many cafes and shops. The room was comfortable and had a nice coffee maker. The bathtub was really tall. I could barely climb in! The oddest thing was that there was a tiny window on the floor! You'd have to get on your knees to look outside! They have a huge lobby with lots of sofas and chairs. The front desk provided complimentary bottled water to us whenever we asked, which was a nice touch. I'd stay here again in a heartbeat if I'm lucky enough to visit Bordeaux again.

I am sitting here in the lobby, waiting on my husband to get the car close enough to load our…read moreluggage but the front desk REFUSES to provide driving directions and we are forced to make multiple trips that are a 10 min walk each way! This hotel is in a pedestrian location but there is car access. We were originally told we could get a code for the barrier but the front desk then says no but there is a side street that is open so we could get there.....and with heavy bags and cases of wine, it would have been *nice* to have the access that they claimed to provide on the hotels site Guess what - after 2 hours of getting diverted, it was hopeless so I asked the front desk if they could provide directions & she flat out said no This is the most awful service I have ever experienced! The room was pleasant enough but there were mosquitoes every night. One day we came back to find the windows had been left open! Toiletries were never replenished but all of this could have even been overlooked had it not been for this checkout experience

BED BUGS!!! We stayed for 3 nights and immediately were bitten all over with the bed bugs, be aware…read morethat they clean bad reviews with bad bugs on Google. The rooms are small and dirty, the staff is not helpful at all. So disappointed.

Checked in couple of days ago into this dump. Got bitten by bed bugs all over. Small rooms, ACs…read moredon't work. Windows don't open.

Great staff hence the 4. Location is good but the room comfort for the value was not the best. Bad…read morebeds for those that don't like extra firn. Pillows weren't great for us either. Though comfort depends on preference so this was only our experience.

I cannot say enough great things about this hotel and the amazing staff !! If you want a genuine,…read moreand warm reception with personalised service, then you must stay here. I highly recommend it and would definitely go back. They anticipated my needs and went out of their way to accommodate guests. Truly a JEWEL in Bordeaux !!