Extremely disappointed. This bakery is in the Valois Village and I do prefer to spend my money, "at home" as it were. I walked in, there were no other customers despite this being around dinner time and on a Friday. This should have been my clue. The one person working was drinking coffee and appeared to be staring out the window. I was not greeted nor even acknowledged when I walked in. I stood before a display, at which point the staff member, now behind me, still staring out the window asked if she could help. I requested a pie and asked about a particular type of roll and was told the only ones they had were frozen, nothing else was recommended.
The attitude/demeanor of the woman was such that I felt as if I was a bother at best and a nuisance at the worst. I was, at this short point in time, anxious to get out of there; I was told the pie - a peach pie, was $10.00. I was taken aback; it was only a standard 8 in round but I decided to take a chance and hope for the best.
My hopes were dashed; the pie was lacklustre, the pastry was tough as nails and the peach filling was overwhelmingly sweet and lacked any peach flavour at all.
A word to the owners; customer service can make or break a business. I would and have overlooked an inferior product (we all have bad days) but when that inferior product is accompanied by horrendous customer service? The establishment does not deserve my hard earned money. read more