My experience was with Amanda at the Customer Service Desk. She not only helped me with a return…read moreand a repurchase, but she also helped me with a light conversation about the death of my 17 yr old grandson. For a few moments, I was distracted and encouraged. Good customer service is not just finding something in the store - it is making sure THIS store will be the store of choice. She cared about me as a person, which makes me feel more comfortable shopping at Home Depot Palatine. I live in Channahon, Il - about 1 1/2 hrs southwest from Palatine.....but, I will drive to Palatine because of Amanda!! I am impressed and grateful for her. Thank you, Amanda!!

Another fabulous customer service experience tonight. Was in around 8:50 to replace a lightbulb. I…read morewas standing in the bulb isle. An employee with dark hair was returning a pack of bulbs on the shelf. As he walked away, ignoring me, I called to him and asked for help finding a replacement. His response, "Oh I don't know anything about bulbs." He ran away as quick as possible. How about some customer service training? A correct response would've been, "Let me get someone for you". I was there awhile longer & left & purchased on Amazon from the parking lot. Amazon wins again! Amazon will be my first choice next time.

Their prices are steep but their hours suck. What store…read morecloses at 6:00 on a Friday?!?! Had to leave work early to go shopping there, only to spend too much money. Nice scenery but I'll buy online next time.

Don't buy anything from this business! Their website is misleading and you might end up with a…read moreplug in wreath instead of a battery operated one if you don't inquire. Also, if you happen to make a mistake and need to send it back, it will cost you a small fortune because they make you pay for the return. For my $179 wreath I have to pay $50 shipping! It isn't even a great wreath to start with! Next time, Balsam Hill will be my go-to!

Lots of flowers, we purchased a wooden deer for under 60 dollars, which we found interesting. The…read moreflowers here are in an abundance of perennial and annual selection.

I suppose a country bumpkin might know a thing or two about plants and gardening. This garden…read morecenter is a little off the beaten path, is a little smaller than some of the other local centers but they did have many unusual plants and colorful blooms. I thought the interior of the store was really unique and eye-catching. I'm not into dragons yet how cool would it be to have that enormous dragon in my yard, with its eyes lit up to protect our "garden". I say "garden" because upon moving to our property, it's pretty much a blank slate, with blank being the operative word. Hardscape comes first and the plants will follow. Until then, bumpkin!

Excellent customer service provided by Emilia! A great…read morereflection on American Sale! All though only was interested in purchasing one inexpensive item she was very patient with my questions.

The contractors they use to install pools are absolutely unprofessional... my daughter bought a…read morepool for $9000 and the contractor who is advance contracting left all the dirt from the install...Beware of American sales.... We are reporting to the BBB....

Great place to shop! Always have what you are looking for. A little pricey but great quality.read more

While the shop items are cute and kitschy, they are extremely overpriced, and the Christmas tree…read moreprices have skyrocketed over the years as well. On my most recent visit, many of the plants looked neglected, with dead leaves everywhere. After finally finding one plant I liked, I had an unpleasant interaction with the cashier when I asked about a military discount and requested tissue to cover the muddy pot. Her responses were abrupt and rude, leaving me upset enough to cry afterward. The only bright spot was a kind teenage employee who helped me figure out the bag to cover and carry the plant. Unfortunately, when I later spoke with the GM, my concerns were dismissed and the cashier's behavior was excused. Goodbye, Platt Hill. I have purchased overpriced, dead plants for the last time.

True value is great when you need something quickly and don't want to trudge through a big box…read morestore like Home Depot or Lowe's. All I needed was a key to be cut for me. They have a section, in the back of the store, with all sorts of keys and a key cutting machine. The service was great - I handed him the key and he got to work right away. I also thought the price was fair and reasonable. Thanks, True Value, for the great service.

What an amazing turnaround this store has experienced since going under new management. The…read moreinterior has been revamped, it feels bigger, and the customer service is outstanding. If you haven't been there in a while, please stop by and say hello to them, it is so nice to have friendly faces running the ship.

It's Christmas month again and of course as a mother of 3 children, I must buy some Christmas…read moredecorations for our house and for them to put their Christmas gifts beside the Christmas tree. And as I was searching for a shop to buy some décor that I need, it happened that my friend used to know this shop and recommended it to me this. I was thankful that my sissy has a good taste, because I absolutely love the product of this shop. The Christmas décor has a good quality, as soon as I saw it, I knew already that my kids will like it so much. There are a lot of cute designs and they are very unique. The service was good, the ambiance was nice; you will really feel the Christmas vibe because of the background music inside. This really got my attention, so I will definitely come back again and I will recommend it also to my family.

I really love and I am amazed with this store. It is incredibly decorated from outside to inside…read more It gives an early vibes of Christmas. When you are inside their store you will automatically remind by the decorations that the Christmas is coming and it is a very special day. The employees here are so friendly and attentive, they are so willing to help all of their customers, even suggesting some good decorations, they will assist you from the start until you are done buying all the things you need. Their items is cheaper than the items of other stores around. They are the only Christmas Store inside the Mall. So you can walk around the mall while you are waiting for your other significant buying some Christmas balls and lights inside the Santa's treasure Chest store. It is so convenient and such an interesting store. Also it is so perfect for family, those looking for store that can find all the things that will complete Christmas decorations, this Santa's Treasure Chest is the place to go. They have so many great deals, discounts, and sale items. Celebrate your Christmas with quality decorations and items of this store. You can literally save a lot here. And you will enjoy walking around inside their store. Highly recommend this place. Thank you Santa's Treasure Chest! Will go back again next year before Christmas! I really love all the things I got from your store! Thank you and advance Merry Christmas to all of you guys! Thank you for such a great customer service! Keep it up!

I am writing to share my appreciation for the exceptional service I received during a recent…read moredelivery from Platt Hill Bloomingdale location. I purchased a 30-inch ceramic planter and was originally told it would be left on my driveway. However, upon arrival, the delivery man, Jeff, went above and beyond. He rang the doorbell to notify me of his arrival. To my surprise Jeff kindly offered to move the heavy planter closer to its final destination. In addition to all this unexpected act of kindness, Jeff positioned it so effectively that moving this heavy planter into its final spot was effortless. Thanks to his extra effort, the planter is now exactly where I need it. When I offered Jeff a tip to show my gratitude for his care and helpfulness, he graciously declined, saying he was just happy to help. It is rare to encounter such genuine professionalism. You are fortunate to have someone like Jeff representing your company.

I wanted an arborvitae hedge along the back of my fence. I found beautiful 8 ft Emerald Green…read morearborvitae that are perfect for my project. I had Platt Hill deliver and install and it was amazingly smooth. I am so happy with the trees, the installation and the quality of service and product overall. Highly recommend!

This is my favorite store in Long Grove! Merchandise is "within reach" as far as pricing goes, and…read morethe selection of gift ideas is endless. The owner is lovely and always so helpful! I love that i can have a gift wrapped at no additional expense ... a lost perk in most specialty stores nowadays! The customer comes first and it shows!!

They have a lot of nice merchandise, but it's brands you can get other places or online. I say this…read morebecause I'm never greeted when I walk in, the ladies working are behind the counter and not friendly. Today went in because I was at the Apple Fest. I realize a lot of people in and out but no one talks to customers. I've bought Nora Fleming, jewelry and stuffed animals. But I think I'll take my business elsewhere.

I love leiders! It's my go to greenhouse at all seasons! In the summer I get a lot of our…read moreflowers/plants. In the winter pots of evergreens always great prices. Great options as well!

I look forward to my spring visit each year. The most beautiful baskets for my front and back yard.read more