I don't recommend buying from them. They are very rude and their credit is extremely high. If you…read moreever make a late payment it's 25.00 more if 3 days late. When I called to make the payment they never mention you owe a late fee because they have an extra 25.00 fee every month that the fee wasn't made or caught up. I called today and finally got them to explain why my bill for a bed frame was getting higher instead of lower. In 6 months the cost of the frame is still $532.00 originally it was $557.00. They are counting on people to be late and not have great credit so they can capitalize on it. I will never buy or recommend them to anyone! beware of Business like this they are not your friendly neighborhood furniture store.

Very very reliable! They work with anything you have. Their furniture is beautiful as well…read more Definitely recommend.

They sell defective products at full price and claim they are warrantied. I ordered a King and the…read moresizes they were sending were all over the place, one was 10" short on length and 6" on width. I called the store and was told the tag on the mattress will give the size and it doesn't matter what my tape measure says. They just hope you don't catch it, after three of the defective mattresses were delivered, I just went somewhere else. Avoid this place at all cost! Order online directly from the brand. This place is an absolute joke!

Needed to setup another bedroom in a hurry. Greg was extremely helpful. I had been looking online…read morefor good deals but couldn't wait for the shipping. I went to this location expecting to pay a little more but Greg was able to get me some great deals. I even took everything I needed out of the store with me, saved a bunch of money , and except to get a great nights sleep! I will be shopping here again!

my third purchase from Scott's…read more Delivery was great, sales staff gave me time to look. Overall I would highly recommend

My family and I had a great experience at Scott's Furniture. My cousin recommended after he we…read moremoved to town as a great place to shop. Don Nichols was amazing. If you go to Scott's ask for Don for sure. He helped us with measuring and making the best purchase for us. Plus super fast delivery and the guys who delivered we great!! Super friendly and professional. Excellent experience thanks to Don!

Such a fun and wonderful store! It's an eclectic collection of new and used items for the home…read more Furniture, decor, some antiques, wall art, and kitchenware fill the space. Several new bedroom furniture sets with new mattresses were also on display. I found a great assortment of glass Pyrex dishes and one loaf pan that I had been searching for for a very decent price. Service was friendly and helpful, too. Head to their downstairs for some real treasures. There, you'll find some beautiful older wooden furniture pieces as well as a few relics such as a stove and washing machine from the 50s. Some of the pieces were not for sale, yet still we enjoyed admiring them. I will say that I noticed quite a few of their big ticket items do sell fast. You'll go in one day, and the next, a furniture piece you may have been admiring will be sold and gone. On the plus side, this creates space for new inventory, so there's been something different every time we've visited. Great place, and I highly recommend stopping by.

Such a fun store. They have a mix of everything new and old. The owner definitely gives out good…read moredeals and he's very kind. We left with a few small things but we'll be back again and again they get new stuff every week.

The people are nice enough but the furniture is not good I bought a Double reclining loveseat and…read moreit is so uncomfortable I can't sit on it

BEWARE: Badcock Furniture Cleveland, TN Location. After the first set we bought broke and was…read morerecalled from this location, Walter was very friendly in helping us find the perfect couch for us. I explained that we have animals in our house and that a leather couch and loveseat would not be good for us. He then explained the 3 year extended warranty and that it covers cat scratches. I could not believe what I just heard so I had to ask again. He said that it covers scratches, accidental tears, spills, etc. So we decided to pay the extra for the 3 year warranty because we fell in love with a leather set. After not even a year, I called Protectant (3 year warranty company) and the lady informed me that they do not cover cat scratches. I was very upset because my young furry children did indeed scratch one of the pieces. I called the store, tech came out. I also asked for my refund of the 3 year warranty and told the owner of my problems I experienced. He told me that I can only get a prorated amount because I have had access to the warranty since March 2018. I called corporate and they said that they could not do anything since he was an owner. Another corporate tech came out last Friday but was suppose to come out that Thursday. No one called to tell us that he had a family emergency Thursday and could not be there. So today I called and talked with LeBron (owner) again and he informs me that since the couch has cat scratches on it that it voids the warranty and that it is now up to Quality Assurance to get a Exchange approved. I then also asked about the 3 year warranty refund status. He said that there was a glitch in the system but fixed it last Tuesday. I NEVER GOT A CALL! He then asked if I would like him to process my refund today. At this point, I'm furious. I said yes since you were suppose to process it 2 weeks ago. I told him that I will never use this company again. His response was rude and that he had a note that I would never use the company again and that he also has it noted that I wouldn't even walk past the door. (I never said that I would never walk past the door) but after today, YOU BET I WIL NOT! Bottom line I was lied to from the beginning and this is how they treat their customers.

Ordered a replacement cushion on 6/10/2025 it is now 11/18/2025 and have not received my cushion…read morereplacement. I have contacted the store in Cleveland, TN where I bought it 3 times. They tell me they will call me back after telling me a manager would have to get involved but I still have not had anyone contact me from the store. I have called the customer service number 3 times and all they can tell me it that the cushion is in Memphis, TN and there is no estimated time for delivery. Terrible customer service and cheaply made furniture as the cushion only lasted 2 months.

Terrible customer service! defective products! We purchased…read morea reclining sofa and it broke LESS than a month after delivery. I have been waiting for the repair team to fix it for OVER A MONTH so my " new furniture has been BROKEN longer that I had use of it. have asked repeatedly for MANAGEMENT TO CONTACT ME they just ignor my reques. I have ask repeatedly to re slect because obviously this it is not well made they are refusing. so I am left with a sofa that I paid about 4000$ for that I can not use and it impeding walkway in my home. I will never again buy from this company and will tell anyone who asks not to buy from them.