1. L & B Appliance

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Cleveland, TN

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L & B Appliance

2.5 (11 reviews)
Closed • 9:00 am - 2:30 pm

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2 years ago

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3 years ago

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6 years ago

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4 years ago

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6 years ago

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5 years ago

Shame on you! They provided a fake invoice for services they never did, then lied about it. Stay. Away.

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6 years ago

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8 years ago

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6 years ago

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8 years ago

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8 years ago

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Badcock Home Furniture &more

Badcock Home Furniture &more

1.0(3 reviews)
3.1 mi

The people are nice enough but the furniture is not good I bought a Double reclining loveseat and…read moreit is so uncomfortable I can't sit on it

BEWARE: Badcock Furniture Cleveland, TN Location. After the first set we bought broke and was…read morerecalled from this location, Walter was very friendly in helping us find the perfect couch for us. I explained that we have animals in our house and that a leather couch and loveseat would not be good for us. He then explained the 3 year extended warranty and that it covers cat scratches. I could not believe what I just heard so I had to ask again. He said that it covers scratches, accidental tears, spills, etc. So we decided to pay the extra for the 3 year warranty because we fell in love with a leather set. After not even a year, I called Protectant (3 year warranty company) and the lady informed me that they do not cover cat scratches. I was very upset because my young furry children did indeed scratch one of the pieces. I called the store, tech came out. I also asked for my refund of the 3 year warranty and told the owner of my problems I experienced. He told me that I can only get a prorated amount because I have had access to the warranty since March 2018. I called corporate and they said that they could not do anything since he was an owner. Another corporate tech came out last Friday but was suppose to come out that Thursday. No one called to tell us that he had a family emergency Thursday and could not be there. So today I called and talked with LeBron (owner) again and he informs me that since the couch has cat scratches on it that it voids the warranty and that it is now up to Quality Assurance to get a Exchange approved. I then also asked about the 3 year warranty refund status. He said that there was a glitch in the system but fixed it last Tuesday. I NEVER GOT A CALL! He then asked if I would like him to process my refund today. At this point, I'm furious. I said yes since you were suppose to process it 2 weeks ago. I told him that I will never use this company again. His response was rude and that he had a note that I would never use the company again and that he also has it noted that I wouldn't even walk past the door. (I never said that I would never walk past the door) but after today, YOU BET I WIL NOT! Bottom line I was lied to from the beginning and this is how they treat their customers.

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Badcock Home Furniture &more
Badcock Home Furniture &more
Badcock Home Furniture &more

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Ashley Store

Ashley Store

1.0(4 reviews)
4.8 mi

Oh where do I start? I should have trusted my gut. I will never ever buy from here ever again…read more Ever. Based on a suggestion from a family member we decided to buy a piece of furniture from here rather than drive to Chattanooga. Store was empty except for three employees including the manager. On the surface, the service was ok but the guy had to keep going to the manager for answer who was too busy drinking his energy drink or whatever than to get up and help. Selection in store is awful. Long story short, purchased something not in the store which was relatively low risk. Received a delivery date but have been swamped with emails and texts from Ashley ever since. So painfully aggravating. Received a text with a delivery range of 3 hours. Agreed to it. Daynof delivery received a text that we were stop 7, again confirming the range. 10.5 hours after the delivery time came and went...so 10 pm and after several calls to Ashley, we received a call from the driver stating he would arrive in about 30 minutes. They wanted to delivery furniture at 1030pm!!! What???? And charge me $169!!! Sorry, but that is a hard no. Rescheduling is over a week out. Bye bye Ashley. Not that I wanted the furniture delivered anyone at this rate. They kept lying about the reason it was late, etc. Just horrible.

Ordered a replacement cushion on 6/10/2025 it is now 11/18/2025 and have not received my cushion…read morereplacement. I have contacted the store in Cleveland, TN where I bought it 3 times. They tell me they will call me back after telling me a manager would have to get involved but I still have not had anyone contact me from the store. I have called the customer service number 3 times and all they can tell me it that the cushion is in Memphis, TN and there is no estimated time for delivery. Terrible customer service and cheaply made furniture as the cushion only lasted 2 months.

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Ashley Store
Ashley Store
Ashley Store

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L & B Appliance - appliances - Updated October 2026

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