Called to see if I could get an auto quote. The person asked if I had coverage....I told her that…read morewe did until yesterday. She basically told me to call elsewhere. Her tone was that of...why would they want to waste their time... I called another broker and they were able to get me 3 separate quotes that were very helpful!

THERE IS NO WAY UNDER ANY CIRCUMSTANCES I WOULD RECOMMEND THIS PLACE. Sue Holbrook seemed nice at…read morefirst, then it was a rapid decline from there. After I signed up I received a notice from the actual insurance company they had increased my quote by $800. I call, Sue says she will look into it but doesn't return the call for at least 10 days, then has an excuse why it took so long. Is it so hard to pick up the phone and at least update your client as to what is going on. The problem? Sue failed to completely copy my records proving I had prior insurance elsewhere. The original quote never materialized and I was told there was nothing that could be done; it was a decision made by the company. Then Sue 'offers' to get a quote from a different company, says she will call back next day; never called to this day. I called and left 3 messages, no return call; this is BS. My job was a customer service expert for a very long time, and I promise you this is not what real customer service looks like. As a local TV station recently stated in one of their stories, common courtesy isn't common anymore. Needless to say I went elsewhere.

The customer service is in the trash! Every time I call I am transferred to several people or…read moreplaced on hold without even told that I am being put on hold. They get all this personal information from me just to have to transfer me to someone else. Furthermore, my issues are still not addressed. They claim they will follow up and no one has done so yet.

This is a good location. Well staffed and the process was very easy. I am a member and I came in to…read moreget some things done. They are accommodating and efficient. If you have a plus membership you can get some passport size photos for free. This was one of the things I got done. To get an international license was $20. It's valid for a year which is nice.

great place! they sure know a lot about insurance! They will help you with anything! truly a great…read moreplace.

I'm sick of the teaser rates and then a huge increase for absolutely no reason! I've never filed a…read morehomeowners claim in my life, pay in full yearly and have an excellent credit score. I had a fantastic rate last year... and BAM! Major increase in 2025. So disappointing.

The folks here have been incredibly helpful as I've worked with them to keep my mom insured and…read morethen to settle her estate. Every time I've called they have been patient, kind, and helpful.

From the owner: MI-8455997 Our mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams.

Bob has been wonderful! He cut my car insurance rate in half! And got us a better home insurance…read morepolicy. Best switch we have made.

E.W. Smith made an error in assigning a date to one of my four policies and, despite multiple…read morerequests and opportunities, failed to make a straightforward correction. As a result, I chose to take my business elsewhere, and they lost a long-term customer.