It was ridiculos to get this message from a receptionist when the line got connected with a live…read morevoice: we were very busy and call back after half an hour. The recepitonist didn't identify herself as Kingsway Medical Clinic on the phone. The receptinist remanind silent on the phone until the patient asked whether she has reached the right number. This was not acceptable. How could the receptionist ask the patient to call half an hour later because she was busy? If the patient had some issues to check with the doctor and the call was delayed, was the receptionist take the responsibility? Dr. Jackson Chu was marvellous. Other than his professionalism, rest of the clinic was running like a business. Some doctor even referred patients to get prescriptions from the drug store next door. Actualy, both the medical clnic and the drug store were connected via a short hallway though with different main doors. No wonder many good doctors working in this cilinic left.

My file was transferred to this clinic after Dr. John Paul Ng retired. You couldn't ask for more in…read morea doctor than Dr. Ng as took all the time in the world to address your problems on top of being highly skilled. He also made house calls and was a surgeon. This is a nice place. The good thing is that you get a choice of doctor's to see. Receptionists are generally professional and kind. Dr. Kim Chen is outstanding. He's young and understands modern medicine. Dr. Teri Tien saw me when he was away and she snapped at me; probably because she was super stressed and new at the practice. She left the room as I was talking. Dr. Eddie Wong is a different story. He treats the clinic like an assembly line and is not understanding of patients. + close to Metrotown and all it's pharmacies. + young doctor's leave's this place with room to grow. + kind receptionists + state of the art software. No more paper. - Dr. Wong detracts from the place. - place looks a little run down. - they generally have a time limit on each patient. It can get rushed where the doctor's will shoo you out the door in the middle of talking.

I have been coming to this clinic for years and the MOAs are very helpful and friendly (9/10…read moretimes!). I have been seeing Dr. Hanam for years. He is very caring and takes his time with each person. I am aware that often you have to wait and sometimes it's a long wait but I plan for this but you know when it's your turn, you will get his full and undivided attention. I never feel rushed with him. I think I'd rather that than a doctor who is on time but feels rushed. I always have a phone call now if I don't need to come to the office because then I can go about my business and just take the call when it comes in.

I have been coming to this clinic for years and consider myself extremely lucky to have Dr. Leung…read moreas my family doctor! The MOA's on staff can be a little snappy, but I don't doubt that they have a lot of difficult people to deal with on a daily basis. But other than that, Dr. Leung has always made me feel extremely comfortable and has legitimately listened to my concerns without brushing me off/trying to rush to the next patient. I have always been treated with the utmost respect and been granted referrals when I have asked; or been given a logical explanation if my request was not able to be granted. If anyone is looking for a family practice in the Champlain 'hood, I would highly recommend Dr. Leung and the rest of the staff at Collingwood Medical!

Without a doubt, one of the best physicians I have ever had. He is kind, patient, a great listener…read moreand thorough. His office runs a tight ship with short wait times. I always feel cared for when I am there and over the phone. If I leave a VM, the front desk always gets back to me quickly. I feel very fortunate to have him as my GP!

As far as my opinion of Dr. Van Eeden is concerned, he's incredible. He's also unbelievably busy,…read morebut that is a side effect of our entire medical system. He's always willing to answer questions, educate and is willing to put in work to get it right for his patients. You may read about the secretary's never answering the phone, as it always seems to be an answering service, and that is my experience as well, but that does not detract from the doctors level of care.

I've been with Gain Medical Center for over 40 years Dr…read more Huberman has been my practitioner. Although the staff may seem indifferent, they have never been rude as implied by other reviews. Appointments are always on time and I am grateful to have been a patient there and with Dr. Huberman for these many years.

I have been going to Gain Medical for over 40 years. Four and a half decades with Dr.D.Eddy and…read morebefore that, as a kid our family went to Dr. Lee. Dr. Eddy has always been kind, understanding, and knowledgeable to my family and myself. The reception staff have always been polite and helpful with bookings. As in a hospital, appointments are usually booked with priorities. I have never had a problem with any of the staff at Gain Medical. I wish all the staff and retiring Doctors, a happy, healthy future. Gail. H.

Amazing doctors and very knowledgeable about their patients also the doctors who are covering for…read moreyour doctor are very helpful.

In the 2 years that I have been with this practice, my family doctor has left TWICE. The first…read moretime, she was replaced with another doctor who turned out to be fine. Now a year later, she is also leaving. This time, they don't have anyone to replace her yet. Unless I move with her to her new practice in Vancouver (not happening) I will be without a family doctor. None of the other doctors in the clinic with absorb her patients that wish to stay within their own community. It sure would be nice if this clinic could look at hiring doctors that are interested in staying within the community so that the patients/clients have consistency with a family doctor. Also, the front desk staff are extremely rude. They need to learn some customer service skills.

The latest awesome addition to Little Mountain Medical Clinic is Dr. Melissa Ng. My former g.p. is…read moreretiring and I was put on a replacement list where I had no idea what quality of a doctor I would attract. My medical history has become very complicated and I was worried that no doctor would want to take on my case. From the moment I entered their practice I felt an incredible calm wash over me. Calming music fills the waiting area. The front desk staff are absolutely lovely and always pleasant. There is no room full of people waiting to be seen because the appts. are scheduled to ten minutes each. This is a win/win for both patients being seen on time and for the doctors not stressed out because numerous patients are waiting! As for Dr. Melissa Ng she was so welcoming. Upon meeting her, I felt a huge sigh of relief that I was finally in competent hands. She immediately questioned whether I had my pneumonia and shingles vaccinations and sent off a prescription to my local pharmacy. Dr. Ng followed through on test requests that were supposed to have been ordered and had not been. She is sharp as a tack yet totally empathetic and non-judgemental. We are systematically going through my medical issues and I feel that I have my health back under control. Dr. Melissa Ng is my miracle.

I've really warmed up to Dr. Cindy Lee. At first I wasn't…read moresure because I was really fond of my retired family doctor. But Dr. Cindy Lee has proven she is gentle, knowledgeable, and very professional. I'm very lucky to have her. The only problem with this clinic is that it's very hard to make an appointment. With being such a great doctor, everyone is trying to get a piece of her time. her usual online booking availability is a week away, by then most normal colds and flus would've been gone. You can try calling, but their calling system isn't hooked up the right way and it just takes you do a voice messaging system. I haven't tried emailing yet, but it might work! You honestly just have to keep trying? Once you've made an appointment, Dr. Cindy Lee is really great at being on schedule and you won't even wait long! Also, all the staff at Little Medical Mountain is so nice and so sweet! They're always just smiles and really enjoy patients! Ps. Becky, I love you!

I was one of Dr's Su's first patients and she is the best. She saved my life last year when I was…read morediagnosed with a very aggressive form of Cancer. I am in remission today because of her. I am so lucky to have her as my primary physician!

Dr. Su had been my doctor for a long time, but she doesn't work often and you have to book your…read moreappointment in advance.

It's easy to find . My treatment was downstairs and took the good elevator. No lineup! I hardly had…read moreto wait, and the staff were doing their best and were efficient.

My husband was waiting on his CT scan that was ordered by Dr. O. We have been waiting for just over…read morea month now for the results. He has called several times to find that they either do not answer the phone or the results are not back in as of yet. We recently found out that Dr. O has left this practice and decided to call again this morning. My husband called and was told the results are not in yet, he asked if Dr. O was still there, and was told no. The receptionist finally said the results have not been read, and that he would have to get them sent to another clinic to be read and then was hung up on. I am not sure how this is morally responsible to hang up on your clients and or not try to help them. He will not be visiting this practice again as clearly the staff are much too busy to do their job correctly and efficiently and certainly do not care about their clients.