Considering that this is supposed to be a high profile, nationwide company, I have been quite disappointed so far. They did a thorough job on the service but then quoted almost £900 to get my car fixed (my car is worth about £100). Then they MOT'd it (eventually, the service and MOT were meant to be done at the same time but one of their machines was not working) and overcharged me for the MOT. As part of the service, it should have only been charged at £20 (although I was told £25) but they charged the separate MOT price of £35. After a full service, I was also informed that my spare tyre was 9 years old. Firstly, I've only had the car for 3 years and it's had two sets of new tyres, one included a new spare. It might be possible that the tyre is that old because it was a reconditioned one. There is, however, nothing wrong with the tyre yet I was still quoted £50 for a single new tyre! I paid just over £100 for 4 perfectly good fully fitted tyres elsewhere. Because the car failed the MOT, I had to have some work done. The work which needed doing is going to cost around £200 so that's a huge difference from thinking it would be £900. I booked it in for the work to be done partly because I thought it would be quicker and I wanted the car back as soon as possible. I was told that the MOT would be 3pm Monday so I needed to take it in for 12 so they could do the work. My partner had a 'phone call (even though they have my number and know it's my car. At least one of the people there knows that my partner can't even drive!) at around 4pm saying that they hadn't even got the parts they needed! OK, so their supplier might have let them down but when the MOT's supposed to be at 3, it's poor form to call at 4 and say they hadn't even done any work. It meant that I had to leave work early (and lose an hour's pay) for nothing. I was also not impressed with the apparent age of the people working there. I'm all for giving people a chance and everyone has to start somewhere. And I'm sure they know what they're doing but I found it rather unimpressive and uncomfortable that, of all the people I saw working there, only one looked like he'd been left school for more than five minutes. So, anyway, after expecting the car back at the end of Monday, I'm still waiting Tuesday afternoon. With the delay in the MOT and now the delay in getting it fixed, I have felt like they just think people don't have anything better to do than wait for them to call. I used them on a personal recommendation. I won't be using them again. I think it will be worth waiting for better and cheaper service somewhere else. I didn't think it could get any worse. I finally got the car back late Tuesday afternoon a full 24 hours after I had expected it. They had made some excuse about fitting the wrong part. I'd been quoted one price for the work. When I paid them, they asked me for less than the quote. It turns out that they hadn't actually done all of the work they were meant to. They reckoned they thought I only wanted enough done to pass the MOT so they had clearly not listened to me. They didn't offer a written quote either so I wasn't impressed with that. One redeeming thing is that when their boss was informed of the situation, he wasn't impressed either but, then, I've only actually seen him there once in the time I've been taking the car up and down. This is despite being assured that he would be the one doing the work. Twice now, I've ended up being late for things because they were messing around. I don't know what they've done to my petrol gauge but I ran out of petrol in a rather dangerous place yesterday. I couldn't use my petrol gauge to tell me how much I'd got left because it wasn't moving. Funny how it was fine before I took it to Kwik Fit. Also, they supposedly put nitrogen in my tyres. This is meant to improve fuel consumption. Again, I don't know what they actually did. I don't know what my car does in miles to the gallon but I know that if I put £10 petrol in, I can go for just under 60 miles. Since taking it to Kwik Fit, it's hardly got past 45. Really NOT happy with any if it. If anyone's thinking of using this place, just don't. There are loads of other places in the area where you won't be ripped off, kept waiting, fobbed off with excuses and come out wishing you'd gone somewhere else. read more
