Incredibly disappointing service from these guys. I dropped my car off on Saturday morning, was told it would be about an hour's wait which was fine, this was about 9:45 and I had an appointment to get my hair cut - should work out perfectly, or so I thought.
Hair cut finished at 10:45, no phone call. 20 minute walk back up Walsall Road, no phone call. Upon returning to the reception I was told my car had only just been taken in, no explanation given.
Another hour or so later I was informed that they were starting work on my car, and it took at least another 45 minutes to an hour for it to be done.
I may be being picky but for a company that specialises in tyres I didn't think a couple of new tyres should take that long. Finally after waiting over triple what I was quoted I was on my way. To be fair, the guy did apologise but blaming it on another member of staff to a customer is not exactly the most professional.
I won't be back. read more