Family brand with honest family values! I bought my car from a 'reputable brand' which is less than 3 years old from in October 2019 and it's been with the same brand' each month because I was concerned about the drive and shaking. Finally, they advised that I had 2 buckled Alloys then by the time I bought it into the dealership they told me it had 3 buckled alloys. It didn't sit right me especially when I asked for pictures or video of the buckles - surprisingly, the camera wasn't working on either inspection for them. Requesting 3 new alloys and 4 new tyres to the extortionate sum of £4800!
I decided to get an independent review and see if I could get the alloys repaired. I searched online and found that Addison Tyres had the specialist equipment for the job albeit I live in Yorkshire (6 hour round trip drive). So after collecting my car from said brand to Addison tyres the same day (which they kindly rescheduled twice for me as said brand kept messing me about with my collection date), I noticed an instant difference from said brand to Addison. I was greeted with a smile, and even though I was early for my appointment, they allowed me to see the equipment they would use to repair my buckled alloys. They removed the wheels from my car and upon inspection, none of my alloys were buckled but said brand had cut corners and placed cheap budget tyres on my premium high performance sports car which led to misshaping and bumpy tyres which explains my uncomfortable drive.
I am clueless about cars and you hear horror stories of garage companies taking advantage of customers. Not Addison. They could have 'repaired' by alloys and got me to buy new tyres. Addison instead were honest and were able to get me back on the road that day. I bought 4 replacement Pirelli PZero tyres for my car, and they did all the shopping around to get me the best price for premium brand tyres for me and came up with a range of options.
I went with their advice and got a great deal. I also had my new tyres aligned with their computerised wheel alignment system which gave me a 'before and after readout' that even I could understand! Jason Addison also advised me and supported my complaint by going on camera for me to give his professional advice on the tyres I had to put in my complaint against said brand along with additional report to put said brand's blatant lies to the test!
The team at Addison were spot on! Offered hot drinks whilst I waited and to the point I brought my work laptop with me and got some office work out of the way. Addison tyres provided excellent customer service in all aspects of communication, flexibility, timeliness and technical expertise. They were willing to explain work that was required and competitive pricing. They have delivered and I would have no hesitation in recommending them. I won't be going elsewhere in future because a good garage is a rare find these days!
Said brand have reimbursed me for the tyres but signed that I cannot name them! read more
