I'm a regular here never had a bad experience. The staff is very friendly and customer service is…read moregreat.

The service was pretty good. I took my 2 daughters with me for a pedicure and manicure (1 SNS and…read more2 regular mani). The manicures and SNS turned out pretty well. The pedicures left a lot to be desired. The water was not as hot as it should be. The massage was very short not relaxing as before. My daughter's toenail polish was ruined within an hour. They told her it was dry. My other daughter and I polish was not smooth either. I was disappointed because I had such a good experience my first visit. I wanted to bring my daughters.

OMG... I have never seen such a horrible job... Y'all know I don't even bother to leave bad reviews…read morebut this chick tried to charge me $120 for this trash. I got a manicure last night at 8:30p it's 7:24a the next morning and the nail polish is coming OFF .-( WTF but that's not the worse of it. Wait to You see the picture of the 1 tip she put on. I want to cry. PLEASE DON'T WASTE YOUR MONEY.-( I found her on Groupon and she should have paid me to do this trash.

The service provided was professional, compassionate, and gentle…read more Her work was top quality. I recommend this specialist work to anyone who would love a great mani pedi experience.

They did my toes today 4/24/26 and they are beautiful. And the lady was so nice. I'll be going…read moreback. Thank you!

Terrible customer service!! I completely understand. It's the holiday season and wait times will be…read morelonger. However, it's never okay to take someone who came 30 minutes after your customer with no appointment before them. When the owner was confronted all they wanted to say was oh I'm sorry no discount though so oh I'm sorry but I will not be returning. The male owner is very rude and does terrible job on nails. If I could I would give 0 stars.

I rarely write negative reviews, but I feel it's important to share my very disappointing…read moreexperience with this nail salon. My stepdaughter recently had a fresh manicure done here, and it was quite expensive, so we expected top-quality service and a durable finish. Unfortunately, within less then one day, her nails started chipping and peeling significantly--something we've never experienced with any other salon, even with less costly services. Concerned about the poor quality and the high price paid, I called the salon to explain the situation and ask if they could offer a solution or at least fix the serious issue given she does not live with us all the time and to give us something. To our dismay, the staff was completely unwilling to help or provide any suggestions. Despite the obvious problem and the cost, they did not offer to repair, redo, or even partially address the damage. To not acknowledge your lack of quality and horrible service, something should've been done, but of course nothing was done. What made matters worse was their rude and dismissive attitude over the phone. Instead of showing understanding or professionalism, the staff seemed annoyed and impatient, making the entire interaction uncomfortable and frustrating. They are only concerned with the money they received and not having proper customer service, it's safe to say I will never return, and will let people know about the terrible service as well as the customer service that I received after the service was given. It felt like they had no interest in taking responsibility or valuing customer satisfaction. A reputable and customer-focused salon would recognize that problems can happen and should stand behind their work--especially when charging premium prices. Unfortunately, this salon fails on both quality and service fronts. Given the expensive cost, I expected far better results and a willingness to make things right. Here is a picture below showing the condition of the nails after just one day. Considering the poor quality and lack of service, I strongly believe I should be refunded my $15 for such a disappointing outcome. I cannot recommend this salon to anyone looking for nails that last or a staff that respects and supports their customers. This experience was a total letdown, and I will definitely be taking my business elsewhere. If you're looking for rude staff, poor quality, and zero accountability, this is the place for you. Otherwise, save your money and find a salon that actually cares about their customers.

The manager is very friendly, knows and asks about my family. BK did my nails (like always), and…read moreTony did my toes. I always come here. It's very laid back and quiet.

Short story: nasty shop, nasty attitude…read more Today was probably my 12th visit to Top Nails. It's close, reasonably priced, and typically a quick mid-quality experience. I have sent my guests from out of town here and have relied on them for special occasion nails including my wedding and bachelorette. I was a fan, frequent customer, you name it. Unfortunately the quality has dropped immensely. The shop was so dirty I stopped my pedicure service and opted to leave before polish or my manicure. I tried to speak with the owners to understand if this was temporary (maybe they were short staffed or experienced a death in the family, etc.) however I was met with indifference and told that they "clean everyday". Take a look at these pics and decide if you deserve better for your nail service experience!

I absolutely love it here! I have gone to every single nail tech and they are literally the best. I…read morerecommend them to anyone here in Douglasville!

The customer service was top tier!! I was immediately greeted with smiles upon entering the salon,…read morethe aesthetics were nice and every tech I interested with was sweet and welcoming. Every single time I saw a client leave after their services were rendered, someone THOROUGHLY cleaned the entire station!! This was my first visit here BUT they are officially my new salon!! Tia provided my pedicure service and she was very gentle with me, Courtney provided my SNS service and she was nice as well. Kay-Kay was amazing! She was greeting people, providing services, giving compliments and really being an overall beautiful presence. I can't get back there soon enough!!

This was my first visit and I've found a new nail home. I showed KayKay an inspiration photo and I…read more left with my hands feeling "pretty". Tell your friends, tell your neighbors.

I have gone to Nail Trip for a very long time. They care about what they are doing and do a great…read morejob on my nails.

Great customer service and excellent quality; this is the nail place in Douglasville to go for a…read moreconsistently good experience!

Excellent fill in and pearl pedicure!!! SNS fill in with navy blue. Patient, skilled, gentle,…read morewent above and beyond.

The salon has been completely redecorated. You can make appointments online. The staff is…read morewonderful and I'm never disappointed! D&V nails at Kerdron is the best nail salon in PTC and I recommend it highly.