It was ridiculos to get this message from a receptionist when the line got connected with a live…read morevoice: we were very busy and call back after half an hour. The recepitonist didn't identify herself as Kingsway Medical Clinic on the phone. The receptinist remanind silent on the phone until the patient asked whether she has reached the right number. This was not acceptable. How could the receptionist ask the patient to call half an hour later because she was busy? If the patient had some issues to check with the doctor and the call was delayed, was the receptionist take the responsibility? Dr. Jackson Chu was marvellous. Other than his professionalism, rest of the clinic was running like a business. Some doctor even referred patients to get prescriptions from the drug store next door. Actualy, both the medical clnic and the drug store were connected via a short hallway though with different main doors. No wonder many good doctors working in this cilinic left.

My file was transferred to this clinic after Dr. John Paul Ng retired. You couldn't ask for more in…read morea doctor than Dr. Ng as took all the time in the world to address your problems on top of being highly skilled. He also made house calls and was a surgeon. This is a nice place. The good thing is that you get a choice of doctor's to see. Receptionists are generally professional and kind. Dr. Kim Chen is outstanding. He's young and understands modern medicine. Dr. Teri Tien saw me when he was away and she snapped at me; probably because she was super stressed and new at the practice. She left the room as I was talking. Dr. Eddie Wong is a different story. He treats the clinic like an assembly line and is not understanding of patients. + close to Metrotown and all it's pharmacies. + young doctor's leave's this place with room to grow. + kind receptionists + state of the art software. No more paper. - Dr. Wong detracts from the place. - place looks a little run down. - they generally have a time limit on each patient. It can get rushed where the doctor's will shoo you out the door in the middle of talking.

I like the old orchard clinic very much. I'm a patient of Dr…read moreNicholas Eichhorst for almost 30 years now. I feel very well looked after and the front desk attendance especially Mindy is always very friendly and service oriented. Dr Eichhorst looked after me during my colon cancer ordeal, chemotherapy and while getting an ilistomy bag for a year. I also got wonderful mental support and I will be greatfull for the rest of my life for all his work. Meanwhile I definitely consider Dr Eichhorst a friend who has come to Saint Paul's hospital and also my house many times just to see me and give me moral support. To me Dr Eichhorst is definitely not one of many doctors but the only one to me who really cares and to make it very clear: I believe, that he as well as Dr Carl Brown from the colorectoral department at saint St. Paul's hospital saved my life a few times. My cancer has disappeared and I can live my life to the fullest now.

This is a very busy, small walk-in clinic. The waiting room is tiny and crowded so I always put my…read morename down and then go to other things to avoid being in there. The staff at the front desk are lovely and work hard but there are definitely doctors to avoid. Dr Ticea is cold and awful in my opinion. She misdiagnosed my Mum and when I saw her, she was not friendly and had no time for me. I will not see her again. After I saw her, I asked to see another doctor and saw Dr Sofia Bayfield who was patient, thorough and kind. Dr Frame is lovely and used to be my family doctor but I moved overseas for 6 years and don't really see him anymore. Overall, I'll still come to this clinic as it is close to my husband's workplace and they have my files from decades back.

I absolutely did not think this clinic could get ANY WORSE. I've left a review a while back…read moreregarding how unprofessional their front staff is. And have had 2 pleasant interactions since. Until today. I called today to reschedule an appointment at 4:02 (they close at 4:30) and was immediately put on hold. I was on hold conveniently for 28 minutes just for the call to to be answered and hung up on at 4:30 on the dot. I wanted to simply reschedule, something that would take 3 minutes. I highly doubt they were incredibly busy for 28 minutes to not attend to me on hold. I know I was deliberately put on hold and they dropped the call as soon as they could. PLEASE hire new people. I do not want to leave my doctor because of the unprofessionalism out front. Waste of my time, can't even email you to rebook.

Terrible place. they have a sign saying quick appointment now available yet whenever I call it is 3…read moreweeks or more. As others have said the new immigrant doctors (England, South Africa etc) are afraid to prescribe medications and are quick to reduce a medication you have been on for many years. They are always after new patients but cannot handle the patients they have in a timely manner. It is difficult to find a new doctor these days. The doctors at integrated wellness are probably no going to help you.

If I could rate her higher than 5 stars, I would. Dr Bradbury is by far the most thorough doctor I…read morehave ever had the opportunity to be treated by. Yes, the wait times for her can be long, but she is definitely worth the wait. With other doctors you'll be lucky to get 10 minutes. She'll spend as much time as you need - she won't rush you, and she asks dozens of questions to make sure she hasn't missed anything. You can't go wrong with Doctor Bradbury, you'll be lucky to have her!

Really upset with the means of communication. I have called multiple times and the line is always…read morebusy. Once I finally got through, it was a machine - which is fine - explaining that their hours are from 9-12 and 1-4. Also that if I wanted their doctors to be a family doctor, I will need to come in and get the forms. I walked for 20 minutes during my break and got to the office at 1:10 only to find a sign that says they will return at 1:30 as attached. There is no way to speak to anyone when you call it seems. Really seems ridiculous

Excellent service! Dr Sunny has a pleasant disposition and professional. I'm afraid of injection…read moreand he was so accommodating to my fear. Spoke to me gently and assured me that it will be over in no time. The procedure went so well, satisfied with the surgery. Receptionist is a pleasant lady, professional and soft spoken. In my experience one in ten receptionist in Vancouver don't display empathy, most I've met are grouchy and don't greet you with a smile. I gave a four because the office does not reflect on their cheery personality. It seems dull and dingy, sure needs more color. Otherwise it's an excellent place to get ingrown toe nail fixed.

Excellent doctor. Highly recommend his services. Gives clear and understandable explanations. Very…read morenice and spacious office.

Website said open Sundays. In reality. Closed…read more Would of been nice if they posted correct schedule. Especially on a weekend when it's already slower to transit around town. Wasn't really impressed. Years ago I came here for a note and they charged outrageous prices. And debit only. And doc was in such a hurry did not even ask if I needed anything else. And when I tried to tell him I had something else he tried to tell me can you go make another appointment for that What?? I booked to see you for my knee and a refill and I asked and talked about the refill and you want me to waste time booking another appointment to check my knee pain?? So they can claim one more fee from MSP? Unbelievable But today was semi urgent I did not have a lot of time. Sunday and Monday is what I have to find an option to get referral letter for MRI and ultrasound . So i grudgingly came here "3" clinics later. Those clinics either don't do referral letters (urgent care walk in) or walk in clinics (closed even though google said it was open)

I have been seeing Dr, Kevin Sheu for many, many years. He is the best doctor in the city…read more Actually, he has saved my life by prescribing right medicine at the right time. Thilaka.

kind, patient & professional doctor more than 30 years' servicing around Burnaby and Vancouver area.read more

I think I went 20 years without a family doctor... Yep that is a very long time of being miserable,…read moreresorting to wasting hours and hours waiting at walk in clinics for terrible doctors who would not even care to look at you or speak respectfully. Thankfully I found Dr. Hung. Finally a doctor I can trust! She was luckily accepting new patients at the Kingsway office. She is an incredibly caring doctor who gives good advice. It is way easier now to book a phone appointment online. Plus no more waiting rooms! She's available in the office sometimes too if you need to see her in person. Overall, I am very happy being under Dr. Hung's care.

I was with mango clinic for 4 years since I moved to Burnaby. family doctor had changed once in…read more2021 and then I moved to nurse Practitioner in 2021 but now the nurse practitioner retired in 2023 and no replacement found. they just send me letter saying that i am no longer their patients and tell me to go find another family doctor but there is no family doctor in Burnaby that still accept patients. unfortunately i cannot go back to my old family doctor because I have not seen him for over a year. thanks mango clinic. I have no family doctor now.

Sure ok I'll break the ice here being " no stranger to danger''…read more I have the dreaded hiatus hernia and went in yesterday for day one of the two day '' Esophageal Manometry and 24-hour ph monitoring tests'' First off there is a receptionist and a cramped little 5-6 chair waiting room. Dr. Dong ( An Asian man probably in his early 60's ) comes in about 20 minutes late and calls me into a small back room with a desk for him and a chair for me. my first impression is Dong is very robot-like in his nature showing no emotion or personality what so ever. his list of questions was read off like I was being interviewed by a computerized program, but whatever I'm here to successfully conclude an endeavour regardless of the Doc.'s demeanour. from here we went into the bigger procedure room, where I was met with a lady at a computerized terminal. and my seat beside her. The lady was quite nice and did exhibit a rather pleasant and caring personality as well as being very competent in doing her part in the procedure. Dr. Dong continued to be emotionless and not saying anything but commands which was a bit weird but staying focused... The whole procedure went off without a hitch... It felt uncomfortable at times but painless so easily tolerable. My leaving impression was if I rate this on quality of professionalism and competency I guess it was first class. Bottom line; They got this done quick, efficient ...and painless now it is the following day and I go back in 3 hours to get the ''24-hour monitor'' taken out ... and get back on the Dexilant