Barcelona to NY w/ Connection…read more 1st Leg 12:45 PM Royal Air Maroc BCN to CMN Flight AT965 (Barcelona to Casablanca) 2h 10m 1:55 PM 2nd Leg 2:50 PM Royal Air Maroc CMN to JFK Flight AT200 (Casablanca to NYC) 8h 5m 6:55 PM On Thursday March 19, 2026, we took a flight from Barcelona Spain to JFK airport in New York. The flight had a connection (same airline), which was late and they waited for everyone to arrive. The ticket counter / baggage personal were excellent. The onboard staff were also excellent. No issues with baggage transfer of the connection. We are from Long Island NY and pretty decerning. All-in-all the airline was great and we will use them again. Writing this review only because prior to booking we read poor reviews .

This review is about one of those experiences you can't believe you had, although I'm not surprised…read moreit came to fruition. I needed to travel between Portugal's OPO airport and more populous Europe. I wanted to use miles from my American Airlines account to do it, thinking their partner Iberia (of Spain) would offer up a linear enough route for a low number of miles. That wasn't the case. Coming in at a mere 12,500 miles and about $50, another AA partner - Royal Air Maroc (RAM) - offered this trek. This wasn't an everyday trek, with an early afternoon arrival to their hub in Casablanca, having to overnight, and then continuing the following morning. There were several incentives to do it: one can check off setting foot on the African continent, albeit Mediterranean in affect and not at all sub-Saharan, one could spend part of a day in Casablanca, the lodging cost was about a "wash," and the final leg was operated with a Boeing 787, of which RAM is justifiably proud. Also, had French not been the official second language, I would have never considered this! Are you seeing the payoff of taking French instead of Latin with insufferable debate club types while in Catholic high school? The trip began at Porto's likeable OPO airport. RAM had a few counters open and I was able to check in 2 pieces of luggage. Out on the field was an ATR 72-600 prop instead of the expected Boeing 737! Truth be told, this strange looking prop did its job, taking off effortlessly and navigated the skies just outside the Strait of Gibraltar to this not that far away yet "exotic" place to change planes. Everything on board was perfunctory, including the service. They did feed you, which was much appreciated at about lunch time. The next day's continuing journey would be much more involved. One had to return to Casablanca Airport (CMN) on the ONCF commuter train, which was reasonably priced and travels to and from the Casa-Port station in the center. This time, things weren't as pleasant. The counter wanted to charge me for that second bag when my confirmation said 2 pieces. I didn't argue with them because I quickly shuffled things and carried on 2 small bags. Once aboard the aircraft, one asks themselves what's there not to like about the Boeing 787 Dreamliner! I very much like the 787 and had a good window seat close to the front. The ambient conditions were good, the seats were comfortable, and they served lunch. The cabin staff was a little curt and, as I walked around the cabin and took a few photos of it with the cabin dimmed, one of the flight attendants got unhinged. People might just do that to commemorate something as unique and atypical as flying on a RAM 787. On the other hand, the fact that it is Royal Air Maroc could bring about these stricter protocols. Since there is no provision to review CMN, I'll include some observations about this airport - the airline's home. Passport control was slow and it was even slower in the security queue the following day. Both check-in and security were very bureaucratic and sort of sullen. However, once into the gate area for their larger planes for international trips, that concourse is nice enough. Note that, as you wheel your luggage from baggage claim to the ONCF train to the city, there might be overly friendly cats who might greet you and have no qualms about climbing on top of your luggage. This could have been one of the better things about deplaning in Casablanca. Coincidentally, a friend was flying on RAM from Montreal to Northern Italy a few days before. Without having to leave the airport at Casablanca, he reported that everything was satisfactory: the food on board was decent, the service was attentive, and they used "a real big plane" from Montreal to Casablanca. The 787 is commodious, but not exactly huge. Royal Air Maroc does not go too far west into the U.S. - it's New York-JFK, Washington DC, Boston, and Miami. In Canada, they go to Montreal year round. This makes sense since a fair number of places in the Arab speaking world overlap with the French speaking world. An afternoon in Casablanca is a rushed experience. I walked by Rick's Café en route to their landmark oceanside mosque. I had wanted to eat at Rick's, but, by dinnertime, I was exhausted by the sensory overload of all that had taken place earlier and would likely take place continuing the trek the following morning. In short, Royal Air Maroc was squarely a 3-star experience. The price was right in terms of American Airlines points and they often price competitively to cart people between Europe and North America through their Casablanca hub. Their planes are pleasant, the food was fine, the baggage allowance is respectable (if they adhere to it), and the flights were fairly punctual. The on-board service is sort of staid and not engaged, and using Casablanca airport is not my idea of a picnic. I'm glad I got to tick off this box and I'll leave it at that.

I needed assistance and decided to call this business at 18556576600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

This is the main 'Royal Jordanian Airlines customer service' (Toll Free) phone number: (877)…read more982-2011. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

I had the priviledge of flying my first trip to India on board the latest 787 jumbo jet with…read moreAir-India. I didn't expect much at first, but I got a whole lot more than I bargained for. First of all, let me say that when taking 14 hour(or more) flights, comfort is key. Let me list the good: 1. Leg room. I was seated on the left side of the plane and there was A LOT of leg room. I could easily strech out and being next to the window, it was easier to get out past the passengers next to me. 2. Foot rests. That's right, they have adjustable foot rests. 3. Personal TV. Games, music, TV shows and movies. You had your choice of Hindi and English. I wasn't too impressed with the english language movies selection, but that's because I had already seen most of them. 4. USB port to charge your personal phone. Located right underneath the TV screen. 5. Bottled water in its own little basket for you. 6. Personal space to keep you gadgets and things was sufficient. 7. The Food. It's an Indian Airline. So they're gonna serve Indian food. And I thought it was delicious and there were a lot of little dishes on my tray. I didn't care for the plain yogurt, but that's just me. 8. Service. The staff were very efficient but could have used a bit more smiles. But now that I think about it, most other airline staff are the same way. It just depends on what's happening in their individual lives that day. The reasons above made my 14 hour flight more enjoyable. Here's a note on the passengers. I'm an American. So I'm used to certain courtesies, personal space and habits. When traveling to a foreign country and using their transportation, their customs and courtesies override yours. So be mindful of the following and you'll be fine: 1. There seems to be a little more respect given to elderly people. If you're waiting in the queue for the toilet and an old person walks up and just gets in front of everybody, just let it go. So you have to squeeze your cheeks or spout just a little longer, just remember that you have more time left on the planet than they do. 2. While standing in the queue(or line). Indians don't seem to have that same amount of personal space and can be all up on you. Just let it go. It's just a cultural difference. 3. Kids. They will also get head of the line priviledges for some reason. 4. Personal hygene. Some people from other countries "expire" quicker than others. But then again, you'd find that anywhere. Just be prepared. So the service and ammenities of Air India are quite outstanding. What one has to get used to is the habits of fellow passengers. Because everyone is different. I would definitely fly with them again.

Always booked my flights to London via British Airways or Virgin Atlantic...but for some obvious…read morereason my last flight to London was with Air India....why?.....(1. The dates that I picked was fully booked 2. It was cheaper 3. Nice to try another airline..... Remember the cliche....you always get what you pay for? .sorry to say but it was so true for this airline.....Everything was centered and catered for the Indian passengers ONLY!!! ..never took any considerations for the "other"....riders....Well before going for the negatives....I want to dwell on the positives first.... The airline staff....from the ground to the stewardess were very helpful , pleasant and accomodating....they were able to transfer me to a more comfortable seat after being "sandwiched by 2 nursing mothers with "shrieking" children... ..(I had the worst bout of migraine) and the stewardess had actually given me some analgesic and made some fresh fruits salad... Now for the "downers".....the movies were all Indian....and we're all captive audiences...unfortunately....the food are mostly a choice between what kind of curry....chicken..lamb or beef....and the passengers were very loud...and noisy...the man in front of my seat removed his shoes and socks and lied down...he probably thought he was in his living room...there was no order....the staff more lax than orher airlines...everybody keep moving around...even though they're not suppose to....and the beautiful lady in front of me unfortunately has a very "particular body odor" that got me the migraine ...sorry about that...... It was quite an experience....riding this Airline....but I am afraid I just might have to go back to Virgin Atlantic or British Airways....where I feel more comfortable and at home...watching English movies and dining with a lot more elegant choices....I don't care if I have to pay more..........As long as I get what I paid for!!!!....

This airport overall is filthy, disorderly and inefficient. The TSA is understaffed and…read moreoverwhelmed. There is no customer service or courtesy whatsoever. Although we anticipated for a 3-hour layover at JFK, because Delta Airlines was late leaving LHR and then further delayed us from de-boarding in time to make it through customs and security, we got stuck in a long line with woefully inadequate time to get through to our connection. To make matters worse, JFK failed to release our luggage about 45 minutes to an hour later making it impossible to drop it off before we could even get through security on to our connection. So when we got through to our gate, the attendant said to us and a dozen other passengers that the Delta connecting flight left 15 minutes EARLIER than the posted departure time. Delta didn't even bother trying to hold the plane for a dozen passengers, who were late because of Delta's delay AND JFK Airport's incompetence. JFK Airport and Delta Airlines could care less about customer service, let alone courtesy. Once they have your money, you're not only toast, you're history. Save your money, but more importantly, save your time and sanity! I DO NOT recommend either JFK or Delta, ever!!

I can't imagine anyone having an enjoyable time in a U.S. Airport…read more This is a large airport with lots of people but they do have a big selection of places for food and snacks. Of course airport prices but at least you have options.

JFK Is the type of airport u could have a love hate relationship with from looking like it doesn't…read morebelong in a city like NYC to wow talk about improvements & it has been upgraded in many ways. U can now see how much the airport has improved, new terminals, plenty of food options & much easier security. Delta & JetBlue terminals both have had great upgrades, love me the Delta lounge & quick trip through security, nice & easy. JetBlue is about the same except no airport lounge, at least not yet! With plenty of options to choose from for both food & shopping u are not likely to get bored, prices are a bit high but what isn't these days? & well w airports it has always been a bit much, doable all of course depends on your taste. JFK has greatly improved & it now a much nicer airport to travel to & from.

I bring some merchandise from casablanca Maroc, and every phone number is disconected or they hang…read moreup, , I can not comunicate with the company to track my merchandise from this beatifull country, but definitly to send merchandise using this airline, is a big mistake, dont even think about it to use the cargo site of this company, very disapointed.

THEY ARE THE ABSOLUTE WORST!!!! All they tell is lies!!! I repeat lies!!!! Don't think of using…read morethis cargo. My good has been more than 3 weeks couldn't wear my graduation dress because of them and no communication was made at all!!!!