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    Kusgen Mechanical

    5.0 (1 review)
    Open Open 24 hours

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    7 days ago

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    Austin K.

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    Liles Heating and Cooling

    Liles Heating and Cooling

    (6 reviews)

    Admittedly, our furnace is older and is located in our attic, and so the couple local companies we…read morehad contacted were not too interested in coming out to service our furnace. Liles had been referred to me by a friend who spoke very highly of the company. WOW! I called him on MOnday, before Thanksgiving, not expecting him to be able to get out until after the holiday, but he was here on Wednesday. Made no fuss about having to climb into the attic. He made the assessment, and was even willing to call my husband who was not home at the time, and tell him what he had found. He ordered the part, and once it arrived the first week of December, his tech was out to replace the old part. The only reason I did not give 5 stars was that the tech showed up without the correct ladder to access the attic, even after a call prior to coming to verify ladder length needed. This was no skin off my nose, but caused there to be two additional techs on a job that only required 1. I will say, all three were very polite, and addressed all concerns I had. This furnace has had issues since the original install. It seems like every year, we have had to call a technician for service because it would not function. And usually had to call the company back a couple times before the furnace would function correctly. THIS YEAR, one trip has fixed the furnace, and Steve identified the cause of the issue the we have had all along. He could have tried to sell us a new furnace due to the age of this one, but he did not. He arrived when he said he would, was efficient in assessing the issue, discussed with me and my husband, and ordered the part. I am SOOOOOOO pleased with this company, this owner and the service provided and highly recommend them.

    Just an update to the review I left last fall. Our furnace had absolutely NO problems after Liles…read moreserviced it!! FIRST time ever! I am so happy with the service from Liles! Highly recommend this company! Thank you!!!

    Kusgen Mechanical - hvac - Updated August 2026

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