I came here with a groupon for two medium areas, but they were running a 7-year anniversary special, and honestly it worked out way better. I ended up getting the two areas I actually wanted (full Brazilian and lower legs) for like 10 or 20 bucks more than the coupon, and they refunded the full coupon price. No weird hoops, just super chill and easy. I was kind of bracing myself for pain, but it really wasn't that bad. The tech was cool and made the whole thing feel really comfortable. I didn't feel rushed or awkward, and the place was clean without feeling super clinical. If you're reading this before Saturday, grab the deal. It's solid, and I'm honestly glad I didn't wait any longer to try it. read more

I've been going to Kumi for laser hair removal and after a few sessions have started to see results.

Horrible. The esthetician caused scarring indentions. The owner Crystal refuses to have integrity to fix my face and do what the med spas Dr. suggested. They want met to pay to fix the damage they caused. I have already called several laser schools and they have told me what the esthetician did. read more

Yeremy is amazing she is very nice to wimps like myself! She makes you feel comfortable and the results thus far have been life changing. Kumi Laser is by far the best beauty investment I've ever made, highly recommend if you're in the Katy/Cypress area! read more

Yeremy is absolutely amazing! From the moment I walked in, he made me feel comfortable and well taken care of. He's incredibly professional, knowledgeable, and gentle throughout the entire laser hair removal session. He explained everything clearly and made sure I was comfortable every step of the way. The results are already noticeable, and I'm so glad I chose Kumi MedSpa and Yeremy for my treatments. Highly recommend him if you're looking for someone who genuinely cares and delivers great results! read more

The service is amazing! They are so good with appointments management and you basically dont wait at all. Mikaiya was very friendly and helpful. I recommend her 100%!!! read more

Kumi Laser & MedSpa - Laser Hair Removal Near Me - Katy, Texas

Yeremy was great with laser treatment 10/10 recommend her! Love her customer service!

Staff Turn over high. They refuse to use cryogenic machine for customer comfort and pain relief. Every time I requested for cryogenic machine I was offered an ice balloon instead. Disappointed!! read more

I highly recommend this place! Tanya walked me through the steps and was beyond sweet. 10/10

I love Kumi. I have been coming to them for years for different services. Because of Kumi I have great skin and I'm hairless. I recommend Kumi to everyone I know that's looking for a great medical spa. Staff is very nice and facility is always spotless and beautiful. Can't thank Kumi enough for being amazing in every aspect read more

Spa salon is beautifully decorated, clean, and has inviting colors. I was attended to promptly. My appointment was for underarm laser hair removal. The room was noisy due to the machine. During my treatment, there was burnt smell. Apparently it was normal. They have lotion and other items for customers to use after the service, which is a good thought. The service staff was patient with my questions. But I wish they are transparent with the various treatment prices on their website so that I don't have to call or drop in person to ask. read more

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Brianna is the front desk at kumi she is so sweet and kind! I 10/10 recommend kumi to everyone!

I just finished my underarm laser sessions with Yeremy, and I honestly can't recommend her enough. She doesn't rush through the appointments and always checks in to make sure I'm not in any discomfort. read more

I've been coming to Kumi Med Spa for a while now, and I'm consistently pleased with the results. They frequently offer great specials that make their services more accessible, which I really appreciate. The staff is always friendly and professional. During my most recent visit, I had Tanya--she was both warm and thorough. Highly recommend! read more

Brought 6 treatments from Groupons for underarms and upper arms. I'm Asian with light/medium yellow skin tone dark hair. First appointment I didn't realize it just for consultation, and not sure why after consultation they didn't let me do my first treatment at the same time, but instead scheduled me another day. Which was waste my time already, so I asked them if I can do it the same day but no they were full. First session, My underarms have a bit thick hair because I shaved before. The technician asked me if I had LHR before of course I did. She went on my underarms without asking me if I want the setting more or less. I smelled burn smell when she went over my underarms. Then my upper arms had very thin hair because I barely shaved it, and I could feel the setting was very light I couldn't feel the hot just little warm touch my skin. After the first session, both areas hair growth very slow the first 1-2 weeks but then the speed faster and faster until the second session. I felt the same setting. On my underarms, I felt hurt when the tech went over the area with the burn smell again. Which is not what expected. The reason why I don't like it because I had LHR on my Lower Arms and Full Brazilian at other med spa. I can tell the differences at my first session. Here is my experience with other med spa. The tech did a skin test on my arms and she asked me if I can feel anything. Whenever I said No, she increased the setting. Then, when the setting was at max, there was a cool air come out the same time the laser zip your hair. Which is make you feel less hot and hurt, but the result is amazing. Hair reduced to 20-30% less and grow very slowly just first session. At Kumi, they said after my second session I will see big different. Next day, my underarms hair is still growing. I'll update after few more sessions. read more

Purchased a Groupon for my daughters hair removal. I have had mine done but at other clinics and you can see results after two treatments. She had six done and you can't really tell. When COVID hit, we were short two appointments and no one answered their phones or left an outgoing message so I just assumed they shut down their business. I saw them recently on Groupon again but I am not going to bother going back since I don't see much progress after six. I am taking her to the places I have done myself. The only thing nice about this place is that it is pretty and they provide drinks and snacks. read more

I found Kumi via GROUPON. This was my first experience doing laser hair removal and it's been a smooth process. I drive 30 minutes to get to this location. This facility is very clean and beautiful. I chose to do 8 REMOVAL SESSIONS ON TWO SMALL AREAS (UNDERARMS & UPPER LIP - $108). I saw results after 5 or 6 sessions. I no longer have hair growing under my arms. If there is it's very light like fuzz. The upper lip results haven't been as great. I asked the technician about it and she said the facial hair is more difficult due to how fast it grows back. I am a good candidate because my hair is dark and thick. I've gotten a different technician each time I went. I asked about TIPPING and the options are you can tip after each session or at the very end of your treatment. They will take the money and split it between everyone that worked on you. Scheduling my appointment was an easy process. I usually liked the 9am slot and appreciated that they sent me a REMINDER TEXT. read more

Kumi Laser & MedSpa - Great Groupon deal - Laser Hair Removal Near Me - Katy, Texas

Great customer service ! Thank you jazna! Came in and was seen immediately. Very clean and organized read more

From Ashley Romero- Heard from Kumi from Groupon. Went in for first laser hair removal session of upper lip and chin. I have used candela lasers as a client and as a Laser Hair removal technician since 2015. I am a skin type 2/3 and was first placed on the YAG for treatment. I asked why I wasnt being treated with the Gentle lase 755nm alexandrite . They said it was being used so I needed to wait. I waited for the correct laser but was then treated settings so low that I never felt what was supposed to be felt during a first treatment. ( I was treated in the past with same lasers at 14 j/cm2 , 3ms, 18 spot size for all first time clients for my skin type on the on all first time treatments on my whole body) At Kumi Laser my treatment was using 7 j/cm2, 1.5 Ms and a 15 cm spot size . I did not smell any of my hair singe, I did not feel one single ribber band snap sensation, nor did I have any peri follicular edema after my treatment ( all of those are signs of an effective treatment and I had none of them. The manager who did my consultation who I discussed my concerns with said it was because my hair was too long and that's why the laser feel like anything. Goes to show that she doesn't even know about how an alexandrite laser functions, because if hair was too long I would have definitely felt the laser. I was happy to purchase the CO2 laser for my skin that I was suggested. But since this place doesn't understand how to effectively use and operate the Candella ND Yag and Candella Alexandrite for Laser hair removal why would I left Kumi do an even more advanced procedure on my skin without them knowing laser basics? Had I had an effective first time treatment with them with LHR then I would have trusted them with all of my skin care needs. Over all experience, treatment ineffective and technicians not knowledgeable about laser basics. Treating patients with too low of a laser setting with LHR is safe but can cause stimulation of dormant hair. I just wanted dark course hair treated but am still sitting with it on my face. read more

I lovee this place! Prices are very fair and they have different machines for laser that accommodate to you!

The staff is very friendly but as far as hair removal the young lady definitely needs more training. My appointment last about 5 minutes and she definitely didn't cover all areas. I had an appointment for a full Brazilian laser hair removal session. I purchased a package of 6 sessions and I have one left. This experience has been the worst as far as quality service. read more

I just want to start off by saying my review has nothing to do with the quality of the services, I have not received services. This review is based off of customer service!!!! NEW CUSTOMER! I purchased a special they posted on social media for laser hair removal, did the payment options with cherry that they offer, made my first appt over the phone, went to my first appt (beginning of March 2023). They turned me away from my appt due to having some spray tan still left on my skin & said I need to have 2 weeks with no spray tan. So I explained, this is what I do for a living, I'm comfortable doing it with a little left on my skin as I have done this before, & its hard to catch me 2 weeks no spray tan, OR pause my payments or cancel them until i am able to come back when the weather is cooler (October). $600 is a lot of money to have sitting at a business and not being able to use it....... SO I have called to speak to a "supervisor" or whoever, and no "supervisor" has not responded to me the 3 times I have called and spoke with someone, telling me they would pass the message along to a supervisor. I am an esthetician and a spray tan tech, and I have also worked at a med spa for years where I was a laser tech (I have my laser license). I did laser hair removal on clients and was treated my self, all while working it into my spray tanning schedule... So now I have to have my $600 credit at their med spa until the end of the year because they are not willing to work with me on the fact that THEY TURNED ME AWAY from the service I paid for, unlike me unwilling to receive the service. That's different story!! To me it sounds like they already received the $$$ and DON'T CARE...!! Thanks for reading! read more

kumi med spa is the best I highly recommend this establishment very thorough services by mikaiya

Michele is amazing! She did a great job, very professional, and explained the process to me. I'll def be back. Highly recommended! read more

Kumi Laser & MedSpa - Michele is the best - Laser Hair Removal Near Me - Katy, Texas

Kumi med spa is amazing Alexis is very thorough when doing my laser and the hospitality was great!

I have been rescheduled my appointment every single times. Each reschedule delay my appointment for at least 2 weeks. I have been doing facial and laser hair removal with them, they came up many bad excuses such as their therapist family member got COVID or needed to fix some machine.( I confronted the therapist, and the therapist was shocked this bad excuse, her family were perfect healthy)if you can not take that many customers then do not do that. Plan to get my money back when I visit next time. Not worth wasting my time. The only reason they have many 5 stars reviews is they encourage people leave 5 stars and in exchange of discount of free treatment. read more

Very unprofessional. I completed the form and received an email from someone asking for all of my information that I previously entered, specifically my name and email. The representative, Maria Barahona, asked me to call her. When I called, no one answered the phone. I asked for an invoice and never received it. I truly wanted to book laser hair removal services asap. This was an unfortunate first impression. read more

Love getting my laser done here! Been going here for o er a year now and the staff is really friendly and patient with the process and care! Definitely recommend going here, especially my brown girls! read more

After 6 sessions I did not see results. The technicians are very kind however the front desk has poor customer service and always trying to sell you more services. read more

I bought the head to toe, full body 6 session lifetime warranty package. But before you purchase it, just know it's not lifetime but you will still pay a 15% of that area you want to touch up. Which is still good. But the waiting time they have you wait are a bit long.. if you can schedule for the first appointment of the date if possible so your in and out. But if you come at 11am or later, be prepared to wait way past your appointment. There's been a few times where I was waiting 30mins - 45 mins to be called back.. just in case if anyone was on a time crunch or has other things planned for the day. But overall, cute place. Staff is nice. But I love Diana, she's the best here! Hands down! It's always good to see her read more

I absolutely adore this place!!! Originally came in with a Groupon but the results were so fantastic I had to go forward with a full body!!! Everybody is so sweet and helpful, I absolutely recommend this place for any of your MedSpa and Laser needs! read more

Lazer hair removal changed my life, I had to shave everything, EVERYTHING, EVERY DAY! Not anymore, no more ingrown hair either

Good service overall. Customer service could improve, specially with calls. On my last appt my calls went unanswered. I have noticed results for the laser hair removal and facials. read more

Kumi Laser & MedSpa - Waiting area - Laser Hair Removal Near Me - Katy, Texas

Tried this place because they had a Groupon but after a few visits, I plan to try more services. The laser hair removal was done by Ana. She is very sweet and professional. She asks questions and continues to check on you throughout the treatment. The facility itself is very chic, with a spaced out waiting room. Friendly front desk staff too! read more

The best laser spa I have ever been too! So beautiful once you walk in, so friendly, and so patient with you! I've been nervous about certain areas and Kaelyn was absolutely amazing. She is so kind, sweet, patient, and caring! Took her time with me and I had the best experience ever! Definitely recommend to anyone who is looking for laser! They also have so many good deals/specials! read more

I bought the full body laser hair removal package for my mother and I and within the 2 of us they have called 4 times the day before our appointments to reschedule us because their machines were "down" we always set our appointments up with the front desk to ensure we got in on a Saturday within the recommended 8-10 weeks time frame they say you will see your best results with them constantly cancelling and rescheduling they always push us an extra 3 weeks out so we are definitely not gaining any benefit from the laser removal we've paid for not to mention on my second visit I was zapped with the laser on one of my tattoos which removed part of it and when I reached out to management all they said was "ok we documented it" very unprofessional place read more

Kumi Laser & MedSpa - The peeling has since removed the ink in that area of my tattoo will upload a recent photo - Laser Hair Removal Near Me - Katy, Texas

Worst service ever. Always calling to reschedule cuz of the broken machine and sick technician. Last time I hadn't received any call to remind me of my next appointment after they canceled it on me the last minute I had the worst receptionist talking to me with attitude without even listening. Unfortunately I paid the whole package otherwise I won't return to that center. FYI the glasses for laser are always stained and not cleaned, after the treatment don't expect to get aloe Vera or soothing cream cuz they're always empty bottles in the rooms . Promise you it's a real joke nothing exciting to change my reviews. I can't wait to finish my sessions. The most important thing is: I still have the same amount of hair as before. I mentioned it many times but nobody care... They are very nice at the beginning once they get your money they start canceling on you or giving you attitude especially the front desk young lady. read more

Came here for laser hair removal from Groupon and everyone in person and over the phone are very polite and professional. If they can't make your call they will call you back. I do feel like the technicians need a bit more training or daily reminders on what they should inform their guests on before their laser treatment for example my first session: I wasn't offered any stress balls or ice packs which I didn't know they had until the second session. But despite all that they are still very friendly and frequently ask if you need a break. After just two sessions I can already see a difference and can't wait to come back for my third session. You only come in once a month for a little bit of pain! Definitely worth the investment read more

Michelle was great! Funny and knowledgeable. The staff at Kumi is top notch and assists with whatever is needed. Highly recommend! :)

coming to Kumi laser is always a treat to myself. Stuff is friendly, I always receive the best attention while doing my procedures and the cost for laser hair removal is more than fair. I wish they were closer to my house but it worth it to drive a little more to get to my appointments. I'll definitely buy more laser hair removals again. read more