It was just ok. Came randomly on Friday for some fun and figured we'd pop in real quick to play…read moresome games. The guy at the front was very friendly and attentive. My review is not about his efforts as much as it's about the quality of the machines. He seemed to be a bit unsure on how to manage certain games in terms of set up and overall navigation. My headset and VR space kept glitching where I would be stuck at the Home Screen while I was actively in a game or my screen would go blue. My controls frequently glitched in the middle of a game before they went out completely. He was having to bounce from my room to my friend's room while also accepting customers. It was just too much for one person to manage. We didn't finish our game time out of that frustration alone. I couldn't see myself coming back for those reasons.

I will start by saying the kids did enjoy themselves which is the only reason this place gets 3…read morestars. I booked a party for my son, I picked a time and was told just email if anything needs to change and if we wanted to add another hour that would be fine also. I emailed the next morning saying I need to change the time... no response. I went back there a few days later to talk to the person, he never came to the front. Sent another email that evening..no response. So I came in early the day of the party and he tells me he's had a busy week and didn't get to the emails but my time change is fine. I also point out that there is no phone number and he has me scan a digital card that still has no phone number. The party time was 4 pm, granted my son and friends didn't start coming until 4:05 but there was someone else still in there playing. I'm supposed to have the whole spot. About 4:15 the man starts helping the boys get set up. 1 man, multiple children. Eating into your time because they cannot play anything without him setting it up. Too much for 1 person, at the end he did say there was supposed to be a helper, but from another yelpers review I'm not too sure about that. 6 pm came and he's asks if we were doing another hour, I said no. But my husband did ask about getting the 15 mins of time that was wasted, he already had another group in and said we could wait for them and then come back. I said no, because that honestly made no sense. Price is great. The man working is friendly. But they need to be more responsive and need to have more than one person working a party. The back room/party space is also very small,I think the website says parties can be up to 20 people,but ain't no way.

This escape room offers a highly engaging and challenging experience, complemented by exceptional…read moreservice. Its family-friendly atmosphere makes it an ideal recommendation for all escape room enthusiasts.

A few colleagues and I went to R&H Escape Room on November 23rd. We booked on November 18th for a…read moregroup of 5 for the 1:45pm timeslot. A couple of days later, a R&H employee called me (I think her name was India) and asked if I could move my time to either 12:30pm or in the evening - 5:30pm because when I booked, there was some kind of system glitch. She didn't really provide any great details, but I assumed she was telling me that two groups were booked at the same time. It sounded a bit sketchy to me since she didn't really provide much details. I told her that I don't think it would work for us, but I would reach out to my colleagues. I reached out to everyone in my party and as suspected, the earlier time did not work for the entire group. I reached back out via text to let R&H know. The next day, someone called me again and told me that if I cannot move up to 12:30pm or later in the day, then they will have to cancel the booking and I will be refunded for it. Despite booking less than a week before the event, I had been planning a teambuilding event with my colleagues for over a month. I didn't want the opportunity to go to waste, so I reluctantly agreed to move to the 12:30pm timeslot. R&H did tell us we can return free of charge in the future due to inconvenience. When we arrived on Saturday November 23rd, we had a colleague who was arriving a couple of minutes late. We were informed that we would still have to end on time because there was a party scheduled afterward. HMMMMM!!! This is when my suspicions became confirmation. I always suspected there was something odd about the "system glitch." I don't believe there was a glitch... I believe there was someone who wanted to host a party there, during the timeslot we originally booked. I totally get why they would want to cancel our session - they would receive a lot more money from the party than our group. I do, however, think this was a bad business decision. This was something that showed a lack of integrity... I would have preferred they be honest and say, "hey, someone really wants your timeslot." I don't like the way they handled this at all. Because of this, I am deducting two stars from what would have been a five star review. If you're interested in reading about the actual escape room experience, here it is: Despite the escape room being a bit dusty (it needs a cleaning under and around some areas), we had a BLAST in the actual escape room. We did the Cell Block room and we did not escape, unfortunately. It was definitely a challenge! Maybe if we had our fifth group member we would have made it further. It was so much fun and it looked like it was a Black owned business. I love supporting Black owned businesses but I am not sure I can support this one based on how they move. Despite being able to return for free, I don't think I will... who's to say there won't be a "system glitch" when I book again?

So fun. Travis was a great teacher. Highly recommended! Travis was friendly and super smart.read more

We had a wonderful time here for my husband's birthday. Travis was extremely knowledgeable and took…read morehis time to explain everything so we felt comfortable and confident. Our pictures turned out beautifully!