This not a reputable business and I would never trust them in my home again…read more
Reed's Appliance came out to diagnose our oven, which was old but still partially functional and we were therefore on the fence of repairing or replacing. The bake element wasn't working, but the broiler was so while I could use the oven, the temperature was about 60-80 degrees off from what the thermostat read. During the visit, the technician burned himself by touching the broiler, proving it was hot and working at the time. Honestly in hindsight, this should have been the first red flag because never have I ever seen a technician mindless touch an element that is known to be hot. While sucking on his burned finger, he then pulled the oven out and worked on the panel in the back, commenting on a loose connection that he said he could repair. Immediately afterward, he pushed the unit back into place, turned on the oven and it was now completely dead. No bake or broil and a continuous error code.
When my husband reasonably asked what the company would do since the oven was now worse than before the technician touched it, the tech became defensive, insisted he didn't cause the issue, despite my husband (an engineer) explaining how he fried the circuit. The tech was visibly overwhelmed and when my husband asked again what the company can do since they made the oven worse, he said "there's no charge for today," and stormed out, leaving the check I had already written on the counter.
The owner called me and launched straight into yelling, cutting me off, accusing me of refusing to pay (false), calling me a liar, accusing me of deliberately trying to screw over a small business, and finally telling me I'm a "horrible person." She had no interest in hearing what actually happened or settling this reasonably. She even twisted a harmless joke I'd made about wanting a new oven into proof of bad intent... the logic of which is evidently lost on me. After reading other reviews, this appears to not be a fluke with this woman and if business is hurting then I'd insist her to look no further than the mirror. She came across as completely unhinged and wildly unprofessional.
After I hung up on her, because no person deserves to be verbally abused, there was a knock on my door and the tech came back, asking for payment! I reminded him that he said there would be no charge for today when he stormed out to apparently call his boss. He then said "I only said that because it was clear you weren't going to pay us." Again... the check was literally on the counter. I attempted to calmly explain how it was unfair to be expected to pay full price for a diagnostic that made my oven no longer usable and in fairness to him he said that was reasonable. I said I'd expected the owner to call me to discuss how we could make this right. Based on the tech's statement of "you wanted a new oven any way," he seemed under the impression that it was ok to break the oven entirely, as though a new one would just materialize. To be clear, I want a working oven. If the cost to repair was going to exceed 500 dollars, I would buy a new one. After his tinkering, not only can I not use the broiler but now the fan runs continuously and I had to unplug it altogether, rendering it useless (including the cooktop) until my new oven arrives. I told the tech we could resolve this amicably if the owner apologized. He said he'd call her in his truck and come back if she agreed so we could settle. He drove off then so God only knows what this unstable woman had to say, if he even called her at all.
Bottom line. The diagnostic made the problem worse. The technician waived the fee and walked out. The owner responded with verbal abuse instead of accountability.
Appliances fail. Mistakes happen. Screaming at customers, calling them liars, and insulting them when your company causes damage is unacceptable. Use this company if you're comfortable with that risk. Otherwise, consider yourself warned.
