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Krystal Keeps it Clean

5.0 (1 review)
Closed • Closed

Services - Krystal Keeps it Clean

Deep cleaning

Move-in or move-out cleaning

Window cleaning

Krystal Keeps it Clean Photos

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8 years ago

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I was originally planning to leave a 3-star review, but the way the company handled my concerns…read moreafter the service has unfortunately made this a 1-star experience. The booking process was quick and communication leading up to the appointment was prompt, which I appreciated. However, I was shocked when only one cleaner arrived to deep clean my 1,500 sq ft home. Every other cleaning service I've used has sent at least two people for a deep clean. Despite a 10:15 AM arrival, she was still not done by the hard 4:30 PM cutoff time I clearly communicated in advance. In fact, two rooms hadn't even been started by then, and I was late picking someone up from the airport as a result. Throughout the day, I had to keep asking her to go back and re-clean areas she said were already done. Even then, she seemed surprised when I pointed out very basic things that hadn't been addressed. There was still dirt on the counters, dust and fur under beds that I specifically mentioned needed attention, and the floors were not properly mopped. The trash wasn't taken out, and I was told that making the beds "wasn't included"--something I've never encountered with any cleaning service, let alone for a deep clean. One of the most frustrating parts was discovering permanent chemical streaks on my toilet lid and built-in child seat, which are now stained yellow. It's clear a product was sprayed and the child seat wasn't folded down and wiped, so the cleaner just dripped and dried into the material. That's not just poor service--that's damage to my property. I stayed home all day for this service and ended up having to re-clean multiple areas myself before guests arrived. When I reached out to the owner, I clearly explained the issues and even provided photos. I also explained that having the cleaner return wasn't an option because I had houseguests and needed everything done properly the first time. I only asked for a partial refund--not a full one--given the incomplete service and additional work I had to do myself. Rather than meet me halfway, communication stopped. There was no apology, no ownership, and no meaningful attempt to resolve the situation beyond offering to send the same cleaner back. That simply wasn't a feasible solution given the timing and circumstances. What started as a disappointing service turned into a frustrating, time-wasting, and now property-damaging experience. The lack of accountability and poor customer service is incredibly telling. I would not recommend this company under any circumstances.

Great response and customer service. The cleanings have been superb. My house very clean after…read moreservice

Krystal Keeps it Clean - homecleaning - Updated May 2026

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