Quality of products used are superior to standard. Quuck and clean service. All around great…read moreexperience. They take care of home glass replacements and auto glass replacements as well as repairs. They also do car headlights repair of oxidation. Definitely recommend them for any of these needed repairs.

From the owner: At NOVUS Glass of Des Moines, we deliver high-performance auto glass repair, residential…read moreglass installation, and mobile windshield replacement backed by small-town values and big league expertise. Whether you're hauling across I-235, parked at Gray's Lake, or making deliveries from Merle Hay to Pleasant Hill, our local team is here to help you drive--and live with confidence. Trust NOVUS Glass of Des Moines for expert windshield repair, ADAS calibration, and mobile auto glass replacement. Locally owned, professionally certified.

Windshield replacement quote and recalibration , but business stated they could not do the…read morecalibration only the dealer which is not true as other glass shops especially Safelite can do this and they are a to go to for Subaru Owners. If you own a Subaru with Eyesight do not go to this business as they will pawn you off to the dealer wasting another day for this service .

We had just purchased a 1960 Nash Metropolitan that had a small chip in the windshield, which we…read morewanted to have repaired to ward off any further cracking or damage to the windshield in the future. We contacted several automotive glass repair places in the DSM area and no one was willing to repair the chip. Glass Doctor said "Sure bring it on in!" We drove an hour there and they explained that because it was the original windshield in the car, which obviously was an antique, there was always the chance that the glass could shatter while repairing it. We felt confident enough in their abilities to have them go ahead and fix it, which they did with no problems! And the price was very, very reasonable! All of the employees there were very nice, very knowledgeable and very friendly. If we ever need future work done to any of our vehicle windows, we will definitely go to Glass Doctor of Des Moines!

What a joke 3 weeks they have had my $1200 5 reschedules. Still no windshield they told me today we…read morewill just to refund me. Don't deal with this company impossible to talk to a human.

Had windshield replaced in July. In September, a crack started from the edge. I scheduled a…read morewarranty appointment that took ten days to get in. The crack spread during that time. The technician said it was due to another impact not faulty installation. I disagree- I have no recourse. I can't prove it and they can't either- and yet they hold all the cards. The worst part, though, was that they said I had to make a different appointment to get it fixed if it wasn't a warranty claim. I was there- took off work- and because it was a different type of appointment I have to come back? I even offered to pay out of pocket just to get it done, because the crack was in my line of sight. Still, would not fix it then. I took my business elsewhere. Oh- and the lobby smelled. Bad. Like trash and dead mice. Finally- if you want your car warranty to be in effect- it won't be. And they don't tell you that- it takes the manufacturers parts to keep the warranty. With a lease, it's required.

I hired Kinman to replace glass in two casement windows. Their estimator can to my home to measure…read morethe windows and inspect the damage and their written quote was the lowest of the three companies I contacted. When they came to replace the glass they realized their estimator had ordered single pane glass and not double pane like my existing windows. They ordered the correct glass but refused to honor their quoted price claiming the estimator no longer worked for them. The owner was very rude and difficult To deal with. I was very unhappy but needed broken windows replaced so we negotiated a price for the work. The workers who came and replaced the glass did a very poor job with the installation. The glazing is sloppy and crooked and they didn't even bother to clean the windows. I do not recommend their services and would never use them again!

Three other notable glass companies came to look at my large, tall double-pane cracked to…read moresmithereens (thx mulberry -drunk birds). #1 recommended #2. #2 recommended #3. #3 recommended Kinman Glass. yay! Cody had the answer! He was prompt, friendly, and professional. He told me and showed me on the window how Kinman could and could not do to repair my window. I have booked my appt. for the final repair. I am thrilled with Cody's product knowledge. great job!!

Crowned Glass / Skylar did an amazing job of getting my windshield replaced. From the initial…read morecontact to the final result, everything was top notch AND for a better price than others quoted. Highly recommend!

Skylar was great to work with. Very professional, kind and efficient. I paid what I was quoted…read morewhich is always a nice bonus. I will definitely use this company again and recommend them to others.

Well I came here to get my windows tinted and couldn't make it past the first interaction with an…read moreemployee working there because of how rude they were. I went online to setup an appointment and it told me to call. I called and it took me through the steps to confirm my appointment. I go into their store at the time my appointment was and told this red headed guy I was there a little early for my appointment and he just looked at me and said there are no appointments today. I replied that I went online and called and it said I was confirmed and he repeated there is no appointment. Then after looking on his computer he said I was on some waitlist to be called and that I don't have an appointment and laughed at me as if I am familiar with their scheduling process. He then asked seemingly annoyed what I'm looking to get tinted on my car and rudely said well we don't have anything for scheduling today and that he'll need to get me scheduled. I was done at that point and told him I'll just call and he laughed at me again. In actuality I will not be calling them back and will be taking my money elsewhere. Do you train your employees to laugh at customers and be rude? Also do you train your employees to not offer options or to not say things like, "oh I'm sorry about the scheduling issue you experienced. Let me get you scheduled right away." This guy in front is a joke and needs to not be interacting with customers.

I had my 2024 Golf R tinted today at Tint World in Urbandale, they did a fantastic job…read more For those who have a VW Golf, you probably know how hard it is to tint the windows on these cars - many places turned me away, or wouldn't do the back window at all, because the windows are smaller in size and hard to get tint properly placed on them. Although they were unable to do the windshield, due to the difficulty and specialty tools involved, they were able to do all side windows and back window and it looks fantastic, I would highly recommend. They were prompt and professional, 10/10 service and communication.

Bradley did a great job! Very professional turned out exactly the way I wanted it to.read more

Needed the front two windows tinted on our new Santa Fe. Brad responded quickly with a reasonable…read morequote and I made an appointment. He matched the tint to the rest of the windows factory tint, it looks amazing. I also had him wash it after which turned out great as well. I also love the warning stickers he puts on the window controls!

I have had 2 windshields (on 2 different cars) completely replaced by this location in the last 3…read moreyears, and I couldn't be more pleased with the experiences. My first experience was when the heater in my car cracked my cold windshield, all the way across the bottom and the 2nd was when a weaving driver slipped onto the shoulder and the wheel kicked a large piece of asphalt into my driver side glass. I went onto the Safelite website and followed the easy steps to set an appointment each time and was able to get a next day appointment. Drop off was quick and I was able to pick up at the end of the day (which allowed the seal to dry). I was even told that any points touched were cleaned, so during this time of virus I was assured they took it seriously too. They made a stressful experience worry free for me.

They sent a check out with a windshield to put in my truck. Turns out they sent him out with the…read morewrong one. He went out of his way to try to help me. The office dropped the ball. It's terrible. Can't get ahold anybody there's never anybody answering the phone. It's all automated, do not buy from this company. They have a chance to fix it if they do. I will definitely let you folks know. And change my review.