Smoke in mirrors, the last time I spoke with the "General Manager" he was a retired employee with…read morePepsi, knew little to nothing about assisted living, much less special needs. There were 2 nurse's aids who were helpful, never met the RN as she/he was there infrequently. We moved my friends brother to a lovley facility in College Station, where his needs were addressed and was treated with dignity and respect and not just a payout for the operation. When you have an issue, good luck finding someone within the organzation who has. any care or concern for those they "house" at this facility.

My family member lived here for a few months. The director and nurse urged me to use Premier…read moreHousecalls with the purpose of putting my loved one on behavior medication. I was told that if I did not get him on medication that he could not stay. After about a month, my family member began sleeping all day, staying in their room, missing meals and quit bathing. For 3 weeks the director and nurse insisted that my loved one was "just old" "that's just what they do". I discovered that they had doubled my loved one's medication WITHOUT my knowledge and WITHOUT a doctor's order. I moved my family member as quickly as possible. The director stayed shut up in her office the day we moved. When I insisted on speaking to her, her only comment was that "she hadn't done anything to my loved one" and that I owed another months rent because I hadn't given 30 days notice. I would not recommend putting any family member here who cannot tell you what is going on. Had I not been as involved, I do not doubt that my family member would have deteriorated much faster than normal. My loved one lost muscle mass and weight which has not been regained. My loved one is currently in another facility and is not on ANY medication. If your loved one exhibits any symptoms associated with dementia, they are going to insist that you put them on psychotropic medication to "manage" them. My loved one had normal issues related to dementia, confusion, incontinence, needing redirection, etc. Rather than employing methods to help my loved one, they turned my loved one into a lethargic blob who slept all the time. Currently, my loved one is active, involved, conversational, and fully ambulatory affording him the ability to enjoy life. If you are considering placing someone here, I recommend that you check with Texas Health and Human Services regarding complaints, read reviews at seniorly.com and look on Indeed.com to read reviews posted by staff.

They have been nothing but amazing! They have helped take care of my dad when he was in independent…read moreliving several years back with house care needs. Now that he is in Assisted Living they are life savers when something last minute comes up like a doctor's appointment. My dad has liked all his care givers. The people who run HomeSpark have also been very helpful in helping us get through these tough times.

From the owner: HomeSpark provides non-medical in-home care services in Bryan/College Station. Our in-home care…read moreservices allow your senior loved ones to receive day-to-day help with the personal care they need. Therefore, this preserves their dignity and maintains a good quality of life. Bringing a caregiver into your home is a big decision! Here at HomeSpark we understand this and want to help you make the best possible choice for you and your loved ones. We can help you assess your loved one's needs and create a personalized care plan to give you the peace of mind you deserve.

HORRENDOUS service--absolutely appalling and beyond unprofessional. We hired Visiting Angels to…read moretake care of my 87-year old father yesterday and the caregiver did the following: - arrived 10 mins late - proceeds to ask my mom if she could step out to run an errand and go to HEB to pay a bill - wore her mask on her chin (My father has not yet been vaccinated as he was just released from a rehabilitation hospital a few days ago. My mom had to ask her to wear her mask properly.) - never introduced herself to my father or interacted with him (she sat in the dining room while my father sat in the living room) - she watched shows on her phone literally the entire time she was at my parents' house - went to the restroom for 15 minutes at a time - folded 1 article of clothing when she was asked to assist with tidying up the living room - after reluctantly washing a few dishes, my mom gave her a plate after my dad was done eating breakfast and the caregiver asked, "Am I really supposed to wash this plate as well?" - Used the restroom for over 15 minutes at a time - FELL ASLEEP -- we have photo evidence of this. She laid her head down on the dining room table while her phone was propped playing her shows and she dozed off for over 20 mins. We contacted Visiting Angels immediately to complain about this caregiver, and showed Marisol Mauricio (Client Care Coordinator) the photo of their caregiver. She proceeded to almost make an excuse for the caregiver by saying, "Well, it appears as though she's reading something" -- though it was clear that the caregiver's eyes were closed and she was sleeping. Regardless, a caregiver should not be on their personal cell phone watching shows when she is supposed to be working and tending to an elderly person. We sent the caregiver home because instead of actually assisting, she only caused more headaches. And thank God my mother was home to witness all of this because she was originally going to work today. Otherwise, we probably would have never known the extent of this caregiver's neglect and incompetence. Our experience was incredibly disheartening, as we had high hopes after everything that was initially promised to us during our initial meeting with Claudia Massie (Director of Patient Care). My mom requested to speak to Claudia today after this unfortunate incident and never heard back from her. This service was supposed to assist, not create additional issues than we're already experiencing with my father's declining health. While this one caregiver may not represent all the caregivers in the entire company, it is rather difficult to believe otherwise when its directors have made zero effort to fix/make up for the actions of one of their unfit caregivers. The fact that this company is called "Visiting Angels" is ironic. They are anything but angels. Do yourself a favor and do not hire them. Hiring this company would create a huge risk as well as an unsafe situation for your loved one.

We have had positive experiences with care for our clients through Visiting Angels in Bryan College…read moreStation. Leadership has always been responsive and communicative with my staff and the collaboration has been appreciated and most beneficial to our clients. Thank you!

To put things simply, don't leave your loved ones here. Seriously. Don't…read more The nurses don't care for the patients properly, and they're openly rude. They food is disgusting, the patients aren't always given regular showers, the nurses ignore the patients needs, some nurses don't properly follow the patients schedules, and numerous other issues. Honestly, it's a bad place, don't use this company.

There are a few caregivers here that seem to care and are great, but even they will admit this…read moreplace is terrible. So let's get into the tip of the iceberg with this place. My dad, is supposed to take a phosphorus binder with his meals, and it often wasn't brought to him until more than an hour later at which point its useless, they are very slow to respond to the help button, they have a speaker that dings in the main station and its basically ignored, they even have tape over it so they can more easily ignore it. My dad was left soiled for 4 hours, he kept pressing the help and they would come in and turn it off, then claim they were sending someone, round and round for as I said 4 hours. That is unacceptable! He could have been using the restroom facilities if he had help getting to the toilet, but they take too long to respond. The wound care supplies is inadequate. When they took him back from dialysis they didn't have him strapped correctly into the van, he told them he wasn't strapped good and they said it would be fine, they went over some bumps at an angle and his wheelchair was rolling and rocking, he ended up hitting his leg on a steel plate and then the chair tipped over and he was against the glass, until he somehow managed to use his momentum to force himself upright again. Then something got mixed up with his discharge. My mom went back and forth with all kinds of people and they all would say something different, and then lie later about it. He was not supposed to be discharged until "maybe" Friday, we had nothing prepared for him, we needed medical supplies, medical bed, walker, prescriptions etc and had nothing, but they call my mom on Tuesday and say they are gathering his things because he was being discharged THAT day. She called me in tears because she was so overwhelmed with it all. My dad needed a face to face with the Dr and for the Dr to prescribe him as home bound in order for insurance to cover the medical bed and supplies. That was the primary reason for a wait on discharge, yet they went ahead with it, the Dr discharged him without ever even seeing him. And focus care just springs it all on us. My mom got multiple confirmations several days prior saying they would not just boot him out, yet that's exactly what they did! Gave us no time to prepare, had no prescriptions for his many medications, no prescription for home bound. At $852 per day you would expect a LOT more than what this horrible company provided. Makes me so angry the way they handled this. We've delt with plenty of Hospitals, rehab centers, Acute care centers, and while some had negatives like old TV's, slow nurses or bad food, this one is by and far the worst!