I needed to replace an old water heater. Water Heater Doctor replies were prompt. They removed the…read moreold water heater, installed the new old. Used an apprentice as well as the regular technician. All went well and because they can do other plumbing tasks besides water heater maintenance, they looked at my other needs and will get back to me with suggestions. The best!

My gas tank water heater was 20 years old and I decided to replace it pre-emptively. I requested a…read morequote from 3 companies, one of which was the Water Heater Doctor. Their quote came in the lowest and Brandon was extremely helpful on the phone, so I ended up choosing them. - The quote process was great: I submitted their online form, they gave me a call asking for more details, I sent them a few pictures, and they gave me another call with solutions and a quote. The quote also happened to be the cheapest of the 3 companies I got bids from. - The installation went very smoothly. I understand that direct vent water heaters are a little tricky to install, but Brandon installed perfectly. He arrived on time, got rid of our old water heater, and added a new water heater with several fixes: the overflow pipe now runs to the sink, he used a "flex vent" kit so the water heater can sit on the ground, and he put the water heater in a tray to reduce issues from slow leaks since I don't have a basement drain. - After the install, Brandon taught me how to change the temp / turn the water heater off / how to flush it / how to change the anode rod. Very pleased with the work and my new water heater is working flawlessly. The only downside was that there was no permit. I'm no expert on permits. Portland's website says that water heater changes require a permit. Brandon said it's a "gray area" for residential. I am not planning on selling the house and things looked good to me, so I don't mind too much.

I needed a bunch of replacements (Water Heater, AC, furnace, and duct cleaning) for my house…read more Joe G. was easy to work with, clearly explained my options, communicative, no high pressure sales tactics and easy to talk to. The products were installed over a few weeks with ease. Each tech was polite and personable. I also love the peace of mind that they provide, so many services under one roof. I ended up going with their Premier Program for a monthly rate that covers all my products and has great benefits and coverage if something goes wrong. Would definitely recommend them and will be using them for any other projects I have moving forward.

I am updating my review because the service was good but the billing and their financial department…read moresucked and every time I called to try to resolve they wouldn't call me back and were unavailable. Backstory: When I booked them and they came out to our home, they did a credit check for financing. Despite my high credit score the Service Financial co they used had a pretty high interest rate. I IMMEDIATELY told the guy, I do NOT want this credit. I will get my own and just pay you. Which we did. Fast forward to over a month later they came out and did the work and the guys were great as my previous review stated. My husband signed for the work when I wasn't home and assumed it was signing off on the work and not some financial agreement. So I am waiting on the bill and I get a call from their finance company. To which I very clearly tell them NO I do NOT want your financing I will pay them in full. I call Sky and speak to the office and they tell me to just tell the finance company to send it back to them because they cannot cancel it on their end. The finance company tells me that in order to cancel it Sky needs to cancel it because the company already sent them a partial payment and they would need to return that. The salesmen at Sky calls me and swears there is no prepayment penalty and I can just pay the finance company in full with no additional charges. I tell him that I do NOT want to pay a 2nd party because they do not just finance for free. He swears that its too late now and this is the only way, but it will cost exactly the same if I just pay them off. Flash forward to my first bill with this company where I pay it off, but due to the finance charges it costs me and extra $400 for the privilage of being sent over to to them, despite me telling Sky from the very first meeting that I will pay for the system in full. I called to speak to the office person but they won't call me back and I highly doubt they will give me back the $400 extra that I had to pay. I don't know about anyone else but I don't enjoy having to fork out $400 for being lied to and given the run around when it was their mistake after I clearly told them I do not want financing.

First, I'm super embarrassed about how long it has taken me to write this - literally months…read morelater!! I'd reached out to Stan the Hot Water Man after seeing a recommendation on Nextdoor. Someone got back to me right away, and scheduling was a fast. I originally called them out to service my water heater and potentially upgrade the heating elements. They were incredibly quick with the service, but what really blew me away was their honesty. Instead of just replacing the elements and charging me for it, they let me know they were completely fine and just needed a quick temperature adjustment. I was able to return the parts I had already purchased for a refund. They also noted that while my unit is in great shape right now, it is getting a bit older. They took the time to educate me on what to keep an eye on and walked me through my best options for a future replacement when the time comes. Amazing service, fair pricing, and incredibly helpful professionals. I'll definitely use them again in the future.

We had quite a bit of difficulty getting the hot water repaired in our house through this company…read more It took them 3 days to get to us and then once he found the repair, stating he had broken equipment and he might be wrong about his diagnosis, it took them another 7 days to get back to restore the hot water. Also, we had to pay the full fee even though our hot water heater is less than a year and a half old. When I spoke with the manager he stated that because they did not install our hot water heater, our service was not a priority. We were also told that because it was so new we needed to go through this company buy this is not true. The warranty people stated any any repair man will do as long as they call them at the time of repair. If you are looking for a reliable company. I would not recommend this company.

To begin, I used Precision Water Heater on two (2) separate occasions. The first time I contacted…read morethem because my hot water was not working. They arrived on time, assessed the situation, then provided a solution which resulted in replacing the tank. The quote I received was reasonable so I agreed to the terms and conditions to move forward with the services. The tech cleaned and removed all trash and materials after installing the new heater. A couple months later I had a service issue which resulted in a warranty item needing to be replaced. Precision came out right away and performed the required services. I'm truly grateful for these guys and I would highly recommend to anyone looking for quality service from their professional staff. Thank you Precision!

The water heater went out in our Portland, OR house, which is a big problem for the tenants living…read morethere. The house has a Direct Vent type of water heater, and those units are hard to find. After getting an extremely high estimate from a major national firm, with restrictive install dates (this kind of thing can't wait), I called Precision Water Heater and immediately connected with Paul. He provided a complete quote, on the spot by just looking at pictures, and located the right unit and installed it the very next morning. All work was completed within his originally quoted budget (a much better price than the others). In addition, he sealed the exterior wall outlet hole with special sealant that he purchased, and didn't charge me. I couldn't ask for a better experience or better contractor. I will use Precision for my future needs, and highly recommend them. bruce (california)

Gave an estimate in good time, arrived at scheduled time and did install to our requirements…read more Another company wanted to replace everything, instead of just the sink drain basket; $460 vs $200 - no guesses which company we chose and got the job. They charge 5% extra to use a credit card, so pay by check if you can.

I cannot say enough positive things about Tri County. Tina…read morein their office is amazing, empathetic, and professional. She helped me figure out what we needed to do when the line between our water meter and the house developed a severe leak last week, and walked me through every step of the process. Jeremy came out to do the digging, plumbing, and line replacement, and he was efficient, personable, helped us prevent some potential problems with the inspector, and didn't mind when I asked a million questions. 10/10, will definitely be going to Tri County for all our future plumbing needs.

We only trust this family with our plumbing needs. They're great communicators, understand our…read moreneeds and are right there when we need them. When they're here, they're like family!

Cheerful and helpful. Charlie and team provided quickly installed a toilet flange and toilet…read more Good communications and well priced. I will definitely use them again.

We had the Plumbing and Sewer Renewal Specialists come over to advise us on a sewage macerator -…read moreand they ended addressing a bigger problem by installing a sump pump. This saved us thousands of dollars, major headaches, and safeguarded our crawl space for years to come. Taylor was our guy and his team (another Taylor) were super professional, easy going, and had a level of quality that's hard to find.They also went way above and beyond. While in our crawl space, they noticed a dryer duct had come unhooked - and fixed it while they were working. I really appreciate that this company never tries to upsell and shoots straight when it comes to what is a critical repair and what can wait. They also give you a range of options that don't break the bank. These specialists are truly special.

I had Joel come out to take a look at a leak on my shower head. He took a quick look and told me…read morehow to fix it FREE of charge. He did offer to fix it himself of course for a price but I never felt pressured to say no. I tried fixing it myself following his advice and it worked! I wanted to give him some cash for at least making the drive out but he declined. The least I can do is give a good review. Will be using them again in the future for sure.

Great team overall- I've hired companies in the past and have bad experiences, so it's great to…read moremeet and work with actually good humans who also know what they're doing!

I was given an estimate of $675 if the toilet did not have to be removed which it did not because…read morethe slow leak was in the kitchen not in the bathroom one man one man hour $1200. I paid the bill but sent a complaint to the person who had given me the estimate never heard back from them.