I shop at this kroger because it's closer than lakeside salem kroger. I usually go during the afternoon to early evening hours bc I work 8/6 m/s. Occasionally I will realize that I need something from kroger and it might be 10p.m.(is this a crime) I am not going in for a shopping cart full of groceries. I need 1 or 2 items.=5 minutes or less in the store.
So tell me why I go to kroger on atleast 5 occasions where every door is locked at 10:30. (Every sign I can find says 11p.m. is the time this store closes.) Finaly a customer comes out and the bumb with the grey hoodie has to physically unlock the door to let her out. I ask if I can come in for 1 item and he says no, like he's a bouncer at a club. Who t.f. is this? Totally lazy and unprofessional. I thought he was a customer bc he was wearing a raggedy hoodie.
I understand on holidays, bc the store goes out of its way to post a sign with hours on it. This sign included 24,25 and new years. Not the day before Christmas eve.
From what it appears to me, the managers are probably leaving early, prompting the high-school aged workers to think they can close before 11, so they can get home early.
I have worked in various, PROFESSIONAL retail settings and NEVER has it been ok to close the store early, unless advertised or there's a serious issue prompting such action. I've been taught that if a customer walks in at 1 minute prior to closing, they are a valuable customer and you can POLITELY tell them that you are closing soon. "We are about to close, but is there something I can help you find ?" This prompts the customer in a mature, professional way to grab what they need and get out.
I will try to contact someone in person at the store to get my message across and maybe learn that there is a legitimate reason for closing early, every day. Im open, but they do t tell me why when I'm there, they just won't let me in with 30 minutes left to go on their shift.
I GUESS KROGER ISNT WORRIED BC PEOPLE HAVE NO CHOICE BUT TO GO THERE. GOOD WAY TO APPRECIATE YOUR VALUABLE CUSTOMERS.... read more