There are many aspects of Kroger that I enjoy. They stock well, have a variety of items and their stores are organized in a logical manner. The produce is ok, not great, but decent for a grocery store. I like adding Kroger points to achieve fuel discounts as well. There is some inconsistencies what each store carries, but that is probably based on customer demographics and preferences. It is usually best to buy meat from higher level specialty stores, but I have never had any issues with Kroger meats.
I do notice a trend at the two Kroger locations that I shop at the most, decreased service, less customer focus and disregard for the needs of the customer in a humanistic way, meaning the loss of friendliness and kindness. The delis are is the number one issue at every Kroger. I like the convenience of the pre-sliced deli meats. I do take advantage of that option, but the meat is often sliced very thick and I prefer thin or shaved meats. So, that is something that you have to request at the deli counter. At both Kroger stores, it is such a difficult task to have the personnel at the deli counter, first look up, acknowledge you and then, painstakingly cut the meat. This occurs while either appearing disgusted by the request and/or chatting with other deli personnel and taking an exorbitantly long time to complete the order. It often comes to mind that if the customer has more than one request and another deli personnel is free, and there are no other customers, why not pitch in and help to serve the customer?
The other issue I have experienced many times, there are little to no baggers. I put my items on the conveyor and meet them all again to bag them. I am ok with helping and I do so frequently, but I would enjoy a break from taking on yet another job. Some cashiers are ok and personable, others are not. Usually, they do not even say a thank you for bagging.
All of this combined, and the entire experience at Kroger is not up to par. This location is especially sad because it was the old Hillers that Kroger bought out. I do recall the enjoyment of shopping at the old store. Too bad they sold out to a grocery giant and, with that, old-fashioned, good service and hometown feel went with it. But, as stated earlier, the Kroger in Novi is also declining rapidly with little consideration for its customers. read more