It's the 4th of July around 7pm and I just overheard one of your workers, Zachary, tell one of your bakers that he openly hates and dislikes Mexicans. I think he did it in front of what looked like a manager. (I don't know he was wearing a button up and was kind of heavyset) My half Hispanic Granddaughter looked at me in shock. She is now crying and asking why someone would hate people because of their ethnicity. I now have to explain racism to a child because of a conversation that should never have happened in a professional workplace. This is completely unacceptable and inappropriate I'm glad the baker told him to leave. Because of this experience, I will not be shopping here again. I sincerely hope this incident is taken seriously and addressed appropriately so that no other family has to experience something similar. read more

I ordered a cake for my 4 year old daughter's birthday party that was yesterday and the cake was HORRIBLE! It had soo much thick icing on it and was soo dry! I usually order my cales from Tom Thumb but their cake decorator was out sick. I called in the Cake order a day ahead and ask the Baker to please write happy 4th birthday Eliana on the cake, and she wanted a paw patrol birthday cake, with buttercream. I didn't saw the entire cake globs of icing! And all it said was Happy Birthday, no name, nothing! Very disappointed read more

Kroger - Grocery Near Me - Keller, Texas

The employee Angelina who works at Kroger (corner of Rufe Snow and 1709) is very helpful, smart and a joy at this store. Angelina knows where to find items like nobody. She is kind, smart, friendly and efficient. She enjoys helping everyone and she always make you feel like a VIP when shopping at this Kroger location. I recommend her for a manager position. Thank you. read more

I literally only needed water bottles and guess what? They had them right by the door waiting for me! Plenty of cases. Easy in and out trip! And the cashier was awesome! read more

Every time I shop here, the checkout person makes me smile! The staff are mature, very friendly, and helpful. Many of the staff have been there for a very long time: They are doing the best they can with what they have. read more

I DO NOT recommend the Keller Kroger at Rufe Snow & 1709 nor Store manager, Raymond Trevino nor Kroger online customer service Supervisor, Monique I am a disabled senior who depends on senior transportation services for grocery runs. Rides must be placed two weeks in advance. Not feeling well the night before because of my illness, I ordered an online pickup order in the middle of the night. I picked up my order with transportation services. Arrived home to find my order, my two weeks worth of produce, most were severely spoiled. I immediately called Kroger & spoke to the manager, Raymond Trevino. I explained the situation & my upset for the carelessness of the store, produce manager & shopper of my order. Many were visually bad, soft, (including 3 frozen cucumbers) & spoiled fresh produce! Much was visually obvious through the packaging & individual hand picked items. I said I have pictures to send. He gave me his email address & I did, w my phone number to be updated on the new produce delivery. He said he would pick fresh items & have them delivered to me for free since I have no family near or way to come back to the store. I waited. He did NOT keep his word. He said this was the first time anyone ever complained about the produce there. He condescendingly ended the call by sarcastically saying "YOU have a blessed day!" After reading all the comments here, it's obvious, I am not their first complaint about this location. Raymond Trevino did NOT keep his word. At all. I never heard a word back! I called the Kroger company customer service, asked for a Supervisor. I spoke to Monique & explained again. She apologized & refunded me for my bad produce & said she would additionally credit my account to cover delivery cost so I may reorder & have them delivered to me. She also did NOT do this. I won't ever shop Keller Kroger at Rufe Snow & 1709 again. I wish Kroger home office would pay attention to these posts and do something about the stores giving them a very bad name. With so much grocery competition, hard to believe they don't care to lose customers. People in my situation can't get to the store to replenish my well needed produce. read more

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Wow! There is two long lines to check out! How about opening the other self check out if you only have one cashier? It makes me wish I lived closer to another Kroger instead of this one. read more

Kroger - people shopping in a grocery store - Grocery Near Me - Keller, Texas

I wish they would update this store. It definitely needs it. I only go there because it is close to My house but if I am driving by the Kroger at N Tarrant and davis I stop there. So more choices and so much cleaner. read more

Nice and clean. The produce and meat section were fresh and food and other products were neatly organized. We were greeted by every worker that we came in contact with and offered assistance. Great shopping experience. read more

Super friendly service here on Saturday mornings. You ask for where something is, the people know where it is right away. Very friendly cashiers and service. The store looks pretty clean and well organized. I can't really see any issues with store. Now mind you I visited on a Saturday morning right before 9am. Which may or may not factor in my experience. Overall I'll come back if I'm in the area for my cleaning and grocery needs. read more

This is the Kroger I almost exclusively shop at. It is a smaller one but can find pretty much everything I need at this one and have found the employees tend to me friendly & nice here compared to other Krogers. I typically do clicklist & pick up my order. I almost always have a good experience & they substitute with higher quality/quantity items if the item I requested was out of stock. The store is clean and well maintained. They have two self check out areas which is where I typically buy my items. read more

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Honestly just tired of all the expired stuff they keep on the shelf's and in fridges, I get if it's a few days expired but I just bought some protein bars less than a month ago and they expired in March of 2024... that's over 9 months. Everytime I go to buy my favorite yogurt... you guessed it... it's always expired. read more

Taking a star off for two reason: 1. No bicycle rack. I am riding my bike more, and it is sad how few large businesses in Keller have provided this little thing. To be fair, Tom Thumb does not have a bicycle rack either, but at least there are a couple non-rack options at Tom Thumb. Note: I did a little research and Keller, unlike Fort Worth, does not require businesses (of a certain size) to install bicycle racks. Still, some businesses have elected to do it anyways, so kudos the them. 2. Kroger did away with the senior discount on Kroger brand items. This really bummed my dad out. Almost every product in his cabinet was the Kroger store brand. Now to be fair, I think Kroger still has better prices than TT, but the shopping experience is not as nice. Bottom line: I did e-mail both Kroger and Tom Thumb about the lack of a bicycle rack. I may also see about getting it on the requirements list for new buildings/businesses. read more

Kroger - Scan & Go is here. - Grocery Near Me - Keller, Texas

I think it's interesting that walking to the nearby Kroger is an anomaly for those who do not understand the relevance of staying fit on an at least every other day basis that doesn't necessitate an unused (or rather non-used) gym membership. I'm glad that this Kroger is within walking distance where I can refresh my CSF and see how Keller has improved momentously. This is a great store that has improved the need for diversified health food interests, i.e. Vegan, vegetarian or merely non-GMO. Outside of Target being a grocer of choice, I appreciate that Kroger encourages healthful options no matter your budget. Stay healthy! - NaijaQT © #keepitinkeller #bluezones #mmemaidemmi read more

Kroger - With my Chuck Norris water in tow - Grocery Near Me - Keller, Texas

Very clean store nice layout, even the crickets chirping made shopping peaceful LOL. I just want to give a special kudos to the woman working self checkout today. She was very helpful with regard to my coupon and me having to take a few items off because I read the sign incorrectly. There was quite a few people in self check out that needed help and waiting to get in check out but she was maintaining & keeping her cool all the while being helpful. I have worked for Kroger before and I know how stressful this job can be, keep up the good work. read more

Have purchased yogurt products on two different occasions only to find out that they had expired. In one case, the yogurt had expired by a few months! Was able to return the products, but with no apologies and no sense that they took this violation seriously. My family and I will be shopping elsewhere. read more

I love Kroger BUT.....this location needs a major update. It looks old and not clean. I usually don't find things in stock and I've been several different days and at different times of the day. Theres never enough lines open too. Also experienced rudeness from some of the employees. I dont come here for vegetables either, they are usually not in good quality. Honestly your best bet is to go to the one off Rufe Snow or Alliance if you need major shopping done. read more

Update to original post. This morning I got up and called to check on my order. Was told it was cancelled due to them being short staffed. I asked to speak with manager, Mona. She listened to my recap, apologized sincerely for the inconvenience, then said she would hand pick my order. This! This is what I expect when there is a problem, an apology and a solution that starts with customer service. read more

This is my favorite Kroger. Yes it isn't as huge as some, but also less busy and one of their employees, Jay is always there and extremely friendly and helpful. He really makes it feel like you're shopping with family. Was happy to see they updated this location with larger self checkout and those hand held scanners so you can shop and checkout on the go. read more

Needs to have health inspector check this place for health hazards. Management needs to be retrained or terminated. The majority of employees at the Keller location need training in customer service. Anytime there are good employees who give good customer service they do not last long at this location. Maybe even close this location. Expired food,moldy produce, rude management. Karts blocking isles. This store needs retraining and reset it is more expensive at Tom Thumb but they are less belligerent read more

Do not ever order for online delivery. I have the entire scenario filmed on my platform for my 4 .17 million subscribers gain the experience without the suffrage. If it snows in this loser state of texas , where none of the toothless inbreeds, in this state can do or function as half a$$ folks, believe no driver making only $2.50!/ hour will process and deliver your groceries. So they won't refund the missing orders that were placed for delivery . Not does Kroger allow the tips and the delivery fee be paid to their hard working drivers . I ought to know as much used to be one of their drivers many years ago before I married a brilliant surgeon . Krogers will use the funds that their customers donate to charity that Kroger lies about to gain free funds to gain in donations. So to get out of paying taxes folks. Trust me , I'm not your above average beauty Miss . USA . I'm telling you based on experience. read more

Great store and good store associates. Judy was super fast with her services. Always pleasurable experience while shopping at this location of Krogers. read more

You have to have a card for Kroger. Give them your personal information, receive a card to attach to your keychain, and then you will not be assessed an additional penalty on top of already high prices. I lived most of my 52 years in South Texas or West Texas. These areas don't have the stupid card penalty system like North Texas does. Actually, only a few in North Texas stores these days choose to penalize their customers if you don't have a card. Enter Kroger. Older store, been in and out of here since 2003. They've revamped it a time or two, but it is what it is people: an older Kroger that is a medium sized grocery store. The checkers are required to say in a chirpy fashion "you saved x amount of dollars today using your card." Ticks me off every time. I didn't save money, Kroger chose to not assess an additional penalty (serious) because I gave them my information so they can sell it to other businesses. Did I mention they will charge you extra money if you don't give them your personal information so they can sell it to other businesses? Not a fan of Kroger. Shame on you Kroger for assessing extra money on top of premium prices. Not a fan. I give Albertson's my business just for the principle that Albertson's got rid of their card penalty system a few years back. Well, now that Winco is around, I will go to Winco every tie. Great prices, no penalty, clean modern store. read more

Ok, I hate this Kroger... It is even worse on customer service than the others, and that is hard to accomplish. They had more employees standing on the end of the aisles (I think they are watching to make sure no one steals anything) than they have cashiers. We walked past multiple employees while hunting groceries, and not only did none of them try to help, but they were all actually frowning. Very bad environment... read more

I like this store. It's compact and convenient. The staff is helpful and professional.

Never never I try and try go back But every time I get disappointed Last time I stood in line at the cash register they told me to move to the empty there will be someone to take care of me well let say it toke two phone call s about 5 mins until someone showed up And she was very short Thank no thanks this not a Kroger I will come back too read more

I was at the Pharmacy today at Kroger located at 976 Keller Parkway, Keller, TX 76248 I needed a Pharmacy consult regarding my husband who was burned by a propane gas grill last evening and needed help on what over the counter medication would be best. At the time, both Pharmacy consultants were busy with other customers. I waited for quite some time and then Nelda Freedland noticed I was needing help and called me over to her area where she was packaging prescriptions, answering phone, etc. She called the Pharmacist over who advised me on the best ointment to use for burns, etc. and said I should also get Aloe Vera. Nelda walked me to the area where that product was located and spent a great deal of time looking through the products available. I think Nelda is one of the most Courteous and Professional people I have ever dealt with at Kroger, and I do almost all of my shopping at Kroger. Please give my thanks and show appreciation for this valued employee. She truly gives Kroger a Great name. Thank you, Lisa F read more

I shop at this Kroger at least twice a week. Great store with helpful employees. Never have any issues with produce or expired product.

This is one of the older Kroger locations in this market. There's nothing really wrong with it, but it's not snazzy like the Marketplace ones. If we need a few things and are in the area, we don't shy away from stopping in at this location, but if we're doing our weekly shopping or have non-grocery things on our list, we will travel to a Marketplace store in lieu of Walmart. The Marketplace stores have more options in the meats and seafood departments usually. For groceries in general, this is a classic Kroger and you can stop here and earn your gas points. read more

2 days before Christmas the butcher was serving the crowd getting ready for their holiday. He had a bandana around his neck, but no attempt to cover his mouth and nose. His face was completely uncovered while he breathed all over the meat counter and dozens of families future Christmas dinner. Big guy, reddish hair & beard. Huge, blatant violation of sanitary policies during the pandemic. read more

Horrible customer service. I had products not ring up at the sale price so I went in to get my refund. The older lady that came up to help me would not go behind the counter where there was a shield. I had to show her my receipt and she stood back unable to see the receipt. I told her which products and we walked around the store for her to see it herself. Although the signs were clearly right on the products she refused to give me a refund stating,"it won't be very much back." I guess $5+ is nothing to her. She stopped to talk to another employee who was not working at the time and then walked off from me. I'm sure there are some great employees who work there but she is not one of them. read more

Guy in the raw seafood department very stuffy - wearing dark sun glasses and a logo'd old baseball hat. He looks like he just came from a rock concert. Has a long dark beard and not wearing a beard net. Teased long hair over his shoulders. But his hair is all over as the cap cannot capture all of it. So I voiced a concern at the front with the customer service manager about health department code regarding pulling back and/or covering facial hair. The customer service managers first response was "well he's worked here a long time .." Really? I then cut her off and said I will not buy meat or seafood from here. I am probably not the only one. Buyer beware. read more

In the last ten days or so, during multiple visits, I can see staff all wearing masks and some both masks and gloves. This is good. However many many customers show up without any masks or gloves. Compared to other stores in the area this Kroger is noticeably worse. Kroger needs to put signs to remind people we are trying to fight an epidemic into the ground. Cooperation is a civic duty. If people don't cooperate, they should be reminded to by the staff. Ultimately, customers showing up with no mask and/or no gloves, shouldn't service just be denied??? The primary purpose of a mask is to protect other people from asymptomatic carriers. And to protect yourself. Does anybody think stopping the spread of Covid-19 is optional??? read more

I saw someones Kroger review a little while ago and was reminded of my experience the other day. First, I have to say that this is a pretty nice Kroger. It's clean, well-lit, and well-stocked. They generally have what I am looking for. The majority of the staff are friendly, too. So why am I giving this place a '2'? I guess because I'm turning into a crotchety old bitch who doesn't like wasting her hard-earned on mangled bread and produce! Here's what happened. I was in an exceptionally good mood that day. It was a nice, warm sunny day. I'd just gotten my Mustang washed and was groovin' to the tunes. I had a short list of items for Kroger and wandered in. Everything was great UNTIL I hit the checkout. There were 3 regular lines open. Two had people lined up waiting to check out. One had no one in line (I think that should have told me something), so I went where there was no line wondering what the problem was with all the other doofuses who'd rather wait. I pull up to the checkout and started unloading my cart. (I have to pause here and disclose that I am quite anal about how I organize my groceries on the belt - canned goods together, cold items together, produce together, cleaning supplies together, etc - not necessarily in that order. My theory is that they bagger might actually bag cold things together, canned goods together, cleaning supplies together, etc.). So anyway, I started to unload my cart when the cashier runs around and starts 'helping' me take things out of my cart. He's throwing them up on the belt in no order and things on top of things. I'm cringing. I politely say something like "Thanks, but I'll get it". He says he's happy to help. I don't want to make a scene or look totally like a butt so I say "Really, I'll get it. I'm kinda particular about grouping things for the bagger." He still doesn't get it. Cans are now on top of my bread and produce. I'm rearranging while he's STILL throwing stuff up there. Finally, he decides he's 'helped' enough and starts ringing up my stuff. Thankfully they have this great older Hispanic man who does an outstanding job bagging stuff. He's giving me an apologetic look while trying to sort through the mess. Now there's a backlog of stuff to be bagged (OK, I ended up buying more than what I had on my list) and the checker decides he's going to help bag! AHHHHHHH! He actually put my bread in a bag with canned goods! And this isn't a 17 year-old kid. He's like 50-something (MUCH older than me, anyway). So now I know why no one was in his line. It seems to be the practice at this store for the staff to help you unload your cart. And that's a great idea. Lots of people need help. I don't, but they don't know that. I've had other people there do a nice job unloading my cart, so it's not everyone who is clueless - apparently just this one guy. I thought about having a chat with the store manager, but decided to do it another time when I wouldn't look like some batty old broad (I'm normally quite pleasant and charming). Bottom line - the store and its content gets a '5'. Most of the staff gets a '4' or '5'. That one guy gets a zero. That probably averages to a '3', but I'm not feeling that generous, especially since now I'm riled up again thinking about Mr Dimwit and have to make myself a martini to calm down. Now before you start feeling sorry for my husband, the grocery thing is one of the very few events I get this anal about. Really! Well... read more

LOVE this store!! I have shopped here since I moved to Keller over 21 years ago. This store might not be the huge, fancy type (as the one in North Richland Hills, not far away) but whoever takes care of their purchasing does a GREAT job! I have never walked in this store and not come out with each and every item on my list! This store also doesn't HEAVILY stock their own "Kroger" brand (as the NRH location does) and always has a great selection on name brand products as well. In my 21 years I have never dealt with any employees that weren't friendly and courteous. read more

Absurdly bad customer service on multiple occasions. I will never shop here again. Tom Thumb happens to be 1/10th of a mile closer to me, anyways. read more

I'm surprised at the negative reviews of this Kroger. I've never really had an issue. There's the occasional rude employee, but we all have our days. I like getting my coupons in the mail for free stuff. They don't carry some items advertised, but rarely does that happen. Be sure to check the dairy items. They tend to leave dairy items on the shelf past the expiration date. Overall, it does what it's supposed to. Sell groceries at affordable prices. read more

I have probably been to this store more times than I'd like to remember. Their is no customer service and I've never seen more than TOPS 3 lanes open plus the self service during the busiest time of the day. It's crazy I've seen lines backed up all the way into the isles before. The produce is limited and the store is small. They need a remodeling and a good manager to get their ass in gear but as of now it is the WORST Kroger "Signature" I've ever been to. read more

Does anyone know if this Kroger is getting a facelift? Both times we've tried shopping at this store there were tons of flies and fruit flies around the produce and deli sections. Thanks. read more

I was at the store today I barely moved to Keller I walked into the store in the evening the young lady her name is Grace she helped find everything helped me out in Deli she was very sweet fast and helpful I will return to that Keller store Thank You very much read more