They messed up my first (and last) online order. They charged me immediately, didn't deliver all of what I ordered and instead of just delivering the missing items they want to issue a refund that takes up to 5 days. That's how they do business. I'm done with Kroger. read more

i went at 10:50 pm there doors was already closed and said they couldn't let us in. I went to walmart after at like 10:55pm and they said to just hurry . read more

I have had trouble with Kroger Pharmacy in Bossier City on more than one occasion. For one thing, when I've tried to contact the pharmacy directly on many occasions, no one ever answers the phone. You have to leave a message and they never call back. So when you call, you have to hope that "this" time someone will answer. On another occasion, they made me stand for over 30 minutes because I used a Good RX Coupon. It had a lower price than what was already in their computer. Over 20 people were served before I was helped and the pharmacist tech was rude. I was really so surprised. I would have expected that they would let me know how long I would have to stand there. If I had been told, I would have just paid the higher price. To me the store itself is very well run. The pharmacy doesn't seem very customer oriented. read more

I really miss my Kroger since I have moved and H-E-B is my new store because there isn't a Kroger. However I was highly disappointed in the fruit selection. Yes I know I went during the winter and I am happy they are not putting out of season fruit out. But Apple, apples, apples a banana and oh apples. Kroger you making me miss my H-E-B now. read more

Noe Stars... I was definitely not impressed with the bad veggies on the shelf.. Because they keep the prices so high & nobody buys them. Only wen the veggies or fruit start to go bad do they put it on sale to get rid of it.. GREED! GREED!! GREED!!! read more

The reason why I love to come here is because there are sims folks who work the day shift that make it feel like family- Jimmy, Cecil and Merleen always smile and have a kind word- selection of veges and meats are very good with some organic options- I shop here bc the staff makes me happy I came to their store- the night shift is hell in earth avoid at all costs young punk low class girls who are hateful- read more

This is a really great store because of two reasons. One is the people. An example is I took out 20.00 for my kids lunch at the register but forgot to take the money. I came back asking about it and Johnny the tallest person that worked there saw the money and held it for me. This kind of thing goes on a lot at this store. The other good thing about Kroger is that their mark down items are really marked down. I often find a unexpired roast at half off or better that I drop in the slow cooker the day I bought it. The marked down bread cart is by the hot dog section. I often buy the croissants and put them in the oven for a few min and they are good as new. The bakers in this store know what they are doing. In our town this is the only store with a large organic section. The "save the whales" crowd can find whatever they need here. The current manager is a well dressed lady that I always see around the store looking after things. She often makes the time to ask me about the store and how they are doing there. The produce department is clean and bright and they are always working with the produce every time I am there. Fresh herbs are available here and no where else in town. The people in the meat department have answered many questions for me and are quite knowledgable. The ladies behind the deli know I pick up the mark down chickens for freezing and will often point out that they have some if I walk by. All the people at the self check out are helpful like Rita, Karen, and Kristi. If you use the Kroger app and click on the coupons they are automatically applied when you use your Kroger customer card. I went there a few months ago and my bill was nearly cut in half from using the app coupons, no sissors were required. If you shop there often enough then best customer coupons appear on the app where the discounts are better than normal and they give you some items free. It's a nice surprise to have four or five items show up that are free. My last trip I received a free pizza, carrots and cake mix. I don't think any other store here does that sort of thing. This store is nice especially with the recent remodel. They remodeled the bath room and I know it's the nicest bathroom of any grocery store in town. It's nice to know there is a clean nice bathroom in the store in stead of a horror show. Even the stockers are nice which is unusual. All in all its a very well run clean store. You get the idea that these people actually care about their store and customers. They get along with each other and are happy rather than acting like they are imprisoned pow's awaiting release like in other stores. read more

Kroger Food Stores - The front of store - Grocery Near Me - Marshall, Texas

Prior to today, I had only had great experiences with Kroger. Their in store staff is friendly and helpful. I was always a happy customer. Then, I ordered today for delivery. I chose a two hour delivery window. Five hours later, my order had not arrived nor had I received communication. The money for the order had been taken from my bank account though. I called the customer service number listed on the order. After trying to work with the automated system, I finally got a human agent (not someone at the local store). They informed me that the order would not be delivered today after all and asked if I want to have it delivered tomorrow. She couldn't 100% promise when or even if I would get my delivery tomorrow. She offered to cancel my order and refund my money. I agreed, planning on shopping tomorrow in person. Then, after refunding, she informed me that it would be up to 48 hours before my refund. I told her my money was taken immediately. It is not acceptable for it to take two days for my money to be refunded. The call got disconnected or hung up. I called back and got a different agent. She was very unhelpful and kept telling me there was nothing she could do. I told her I will be calling back to speak with a supervisor tomorrow. After this horrible experience, I am not sure I am even a Kroger customer anymore. I definitely will NOT be ordering delivery from them! read more

They actually have some really good sushi that is reasonably priced! It is always very fresh and tasty. It has never disappointed me. read more

Kroger Food Stores - SUSHI - Grocery Near Me - Marshall, Texas

You can tell this store is a little older however it's a very clean store. We visit twice a year coming in to Caddo Lake and it's cleanliness and customer service is consistent. Everything is fresh and beer is stocked! read more

I am specifically pleased and impressed with the pharmacy staff. My doctor had prescribed a prescription that had 24 individual applications. I went to a smaller pharmacy the was suggested by my doctor. That would only fill half of the prescription and charged me $ 47.00 using my medicare provider - That pharmacy also said that they did not accept a discount prescription plan named Good Rx. So I used my medicare. My second round of treatment involved the same drug and 12 applications. I went to Walgreens - They said the Good RX would cost me the same as Medicare. Further research led me to Kroger. I asked Kroger if they would honor the Good Rx pricing of $ 22.46 and the said they could do so. I asked them to have the prescription transferred from the other drugstore who said there were no more refills available so Kroger volunteered to contact my Dr., and after two days of repeated requests they received a new prescription for me . The Kroger staff was helpful and persistent resulting in an immediate availability of the the drug for me. Just as importantly the price was $ 22.46 which was a savings of $ 24.54 over the best medicare price. A wonderful experience ! read more

I needed medicine that the Youree Kroger did not have in stock, so I called the ellerbe location to see if they had it. I drove miles out of my way while in a great deal of pain because the pharmacy assured me they had the medicine in stock. When I got there, nope! Not even a "we're sorry" for wasting my time. read more

Obviously a second or third tiered market for Kroger - produce, meat and fish sections leave little to be desired.

The pharmacy refuses to fill prescriptions correctly. The past two times I have tried they claim they are out of the medication and offer two pills. This is a common prescription. It is not a narcotic or pain pills. The pharmacist thinks he knows more than the prescribing physician. If you have any other option in Marshall, do that. Don't waste your time with this pharmacy. read more

The best grocery store in Marshall. The entire staff are always polite and smiling. I am still getting used to the rearrangement of almost everything after the remodel. The new look is nice. For the most part the selection on all food items is great and the expanded organic produce area is wonderful. I do wish the seafood section had more fresh and frozen items that are not farmed from China and the like. The fresh Sushi is a great addition and the deli/bakery section seems to get a bigger selection all the time. read more

This place parking is always crappy They let people park in firelanes and no parking zones read more

This is our default store. Even though Walmart is cheaper in town, Kroger has the variety we need. We always begin our shopping trip with a stop at the hippie section to see what's on sale. The prices in that section tend to be higher, but what do you expect with all natural, vegan goods? We then make a bee line for the back corner near the bakery. You can always find an eclectic set of goods back them on steep clearance. Everything from wine to fire logs to beauty products. Over in the produce section, we've never had issues. Everything is fresh and kept in a clean environment. Plenty of tofu as I would expect from a Walmart, but they also have vegan hot dogs and tempeh as well as other vegan goods in the frozen aisle, which is ultimately why we prefer Kroger over Walmart...much greater selection of alternative diet products. read more