I am so happy to be a patient at New Era Family Practice. I am a certified old lady and Dr. Patel…read moreand his staff are a dream come true. They are all nice and very patient. Dr. Patel is wonderful. He not only takes all the time I need, he actually listens and acts on what I need. Then there is the added bonus of a testing lab right next door. The location is mid city and in a safe and convenient location. Also the Patient Portal isn't a sinkhole. It is excellent for making appointments and answering questions and concerns in a very timely manner. They put the Family part into practice.

Dr. Patel's office is a breath of fresh air. In 2013, my brother suffered a brain bleed that was…read moreinitially diagnosed as "that virus that's going around." Thankfully my brother was airlifted to Tucson & treated by the amazing neurology & ICU staff at UMC. Following that hospitalization, the neurologist was insistent that my brother be seen by a local doctor the following day & his health be monitored closely. Sadly, another family care practice nearby were rude, disrespectful & uncaring with my family. (Please see my lengthy review on Yelp for details.) Our parents encouraged us to see their provider, Dr. Patel, at New Era Family Practice. I wish we had taken their advice sooner. The entire staff at New Era is very helpful & caring. Unlike my previous family practice experience, New Era was willing to see me & my brother at the same time, as I was my brother's primary caregiver. They did all this without hassle & were very efficient with returning my brother's original blood pressure log, something the other clinic took. The scheduling is always easy. Front desk clerk Rosa is a model of efficiency, quickly processing payments & insurance matters. They have been willing to see me the same day for urgent issues, typically within the hour, or seeing me around my work schedule. Dr. Patel is very approachable & quite fun during appointments. He knows my family well & always asks about my brother, mom & dad at each visit. He works off a tablet, listens to my concerns & makes diagnoses in quick, but well informed fashion. If a prescription is needed, he will ask what pharmacy I want the Rx sent to & forward directly from his tablet. Due to the office efficiency, I can typically pick up any prescriptions immediately following my appointment at the local Walmart. I appreciate that Dr. Patel provides sound medical advice without being "preachy" or judgemental. He's been willing to complete letters to employers without hassle & in quick order. Hands down, THE best provider I've had in my 46 years on this planet. HIGHLY RECOMMEND.

Had cranial surgery 4 days ago. Very good experience with Drs & nurses. Hospital is modern & clean…read more Staff friendly & helpful. I have been satisfied with care at this facility.

I recently had a minor surgery procedure at CVMC, and I was a bit apprehensive at first due to past…read morenegative surgical experiences. Nonetheless, and found most of the nurses provided proficient care, and made me feel more comfortable about undergoing surgery. Especially commendable were Alex and Sabine, two nurses who interviewed me during my pre-anesthesia visit in May. I was also very surprised and elated to receive a thank you note from the entire OR staff of nurses, nurse anesthesiologist, Dr. Nuzzo, the wonderful and skillful orthopedic surgeon who performed the surgery, and his PA-C, Jared Haymore. Their thoughtfulness, and kind and compassionate patient care is definitely appreciated and commendable! Thanks to all of you for your exceptional care!!!

Nadia takes her time to listen to your concerns, she's very caring and overall a great…read morepractitioner. Highly recommended.

Nadia is very caring, thorough, and extremely knowledgeable. She provides quick responses to…read moreemail, office staff is extremely friendly. I am transitioning to Medicare and the type of care she has already provided me exceeded my expectations. She is a great primary care provider and I trust her very much.

I was able to get an appointment scheduled within a week or two…read more Lillian was extremely helpful and fast when helping with the problem with the prescription. The drink and snack bar was well stocked with healthy options! My interaction with front desk and provider were average.

From the owner: We offer psychiatric (medication management) services for mental health challenges. Such as…read moredepression, anxiety, OCD, PTSD, ADHD, ADD, and bi-polar disorder. We also offer ADHD testing. Don't wait to get the help you deserve! We can do in-person and telehealth (telemedicine) and can bring hope back into your life! #psychiatrist #depression #anxiety #ADHD #PTSD

Mary is a nurse practicioner, and the best medical help I have found. She not only actually…read morelistens to her patients and respects their input, but when the patient is wrong (as I frequently am) she still manages to find out what is really wrong and can recommend how to fix it. Gread bedside manner and brains!

So now you have to CASH PAY ONLY $200 per visit and includes 2 prescriptions. What a bargain.read more

Booked an appointment time through their website. Showed up about 20 minutes before my scheduled…read moretime and there was no record of my appointment in their system. No idea what happened to the information I put in and uploaded through their site. I got the confirmation emails. But the receptionist was adamant. Got taken back after less than 10 minute wait which they get a second star for since it was still at the time of my appointment. Blood pressure, temp, O2 levels then into the treatment room where the same person who said I wasn't in the system asked me about my symptoms. Then just wait for the Nurse Practitioner. NP was nice, asked good questions, listened to the answers (not all of them do) and listened to my feedback. They had the script in stock so I walked out with the meds I needed, in under thirty minutes. Had the issue with the online appointment scheduling not been an issue this would have been a 5 star review.

I have had appointments with three different nurse practitioners. They have all been kind, engaged…read moreand professional. I recently moved here from Oregon where I had Kaiser insurance. I was never unhappy with the care I received. But, I have to say I felt like my annual physical was much more thorough with UCHC. The Kaiser doctor just asked questions, sat across the room and never touched me. All in all I feel like I am getting excellent health care with UCHC.

Unless you have zero income this place is horrible. We…read moremoved here just two years ago from the northeast. Initially, while we were getting settled this place was a godsend. Now, we have gotten settled, but unfortunately our insurance is horrible and we make literally just above the amount to qualify for any help. We were paying $75 every appointment. Plus the cost of prescriptions and the insurance. I quit making routine appointments and made only the necessary ones. We had a $200 balance. I was in the waiting room for a pap so I could get birth control (married for over 20yrs- abstinence doesn't last) where I was called up and told I couldn't proceed with my appointment at least until I spoke with the financial department - in front of everyone! When I told the financial department that I had $20 to my name for our family of 5 for the week and couldn't afford to do anything no matter how much I would like to they responded by stating that they were going to note that I was unwilling to pay. I broke down- humiliated, embarrassed, and wanting to pay and wish I could! Then... I filled out application for their well woman's program. I was later notified I qualified for and made a new appointment. I again go in for the appointment to then hear the same lady announcing to a coworker that I can't proceed with the appointment and this time was because I in fact was not qualified as the program is only for people with no insurance. This was the second occasion I broke down in the same dang waiting room by the same lady. Turns out the program is for people with high deductibles and low incomes as well! Spent hours at each appointment because of this treatment. Moving forward each time I needed a medication fill or an appointment there has been a road block. Most recently I paid $72 on 8/14. I have a $85 balance. I called all week because I need medication refills to be given the run around of "can't refill til you have an appt". "Can't have an appointment until you talk to financial". "You paid $72 less than a month ago of course you can make an appt". Finally at 5:10pm... they'll send a message to the doctor but they don't know if they e left for the weekend and when they do respond they don't know if they'll send a bridge for your necessary medications. Also, do you think they care how much those are?! And, their treatment isn't just affecting me. I've been trying to make some bi weekly therapy appts for my son. First one was given the wrong time ( I literally was speaking to my husband while booking the appointment), second one didn't make it into their books?, now my husband had left 3 voicemails this week alone to try to get him scheduled. What is going on??? I do everything they ask me to. I may forget things at times too, but that's in my record anyways and I always try my best. I have never broken down so many times from a healthcare issue or company. It feels like we are being put through the ringer and I don't understand why. I am not a difficult person, but I will kindly stand up for myself. I used to love this place and would have referred it to everyone! Now, I hate it so much. I'm not sure what other options we have at the moment because of being fairly new to Arizona and there's not an over abundance close to us, but I will be looking elsewhere. I would keep my son going though, for his stability. Ugh. It's really sad for a healthcare company and workers who are supposed to genuinely care about each and every person they meet to treat this way. I should also state that I've spoken with the office managers/ community outreach people two or three times and it hasn't done anything. But! Lisa Kaiser is amazing and she genuinely cares about everyone!! Thank goodness for this woman! She deserves the moon!!